Alma

Fast delivery, great customer service and quality

the worst customer service ever. I bought a chair and wanted to return it . It's now 40 days that they want to arrange for a pickup. I took 3 days off in the last 40 days, as i was expecting the pickup but no one came. The only way to contact them is chat, and they are so rude and keep lying to me. They don't issue the refund unless they recieve the item, i undrestand that but in my case who is going to compensate 3 days off (taken from my vacation ) and for more than 40 days they are keeping my money!!!!!!Don't purchase from this brand !!!

I received the item (carpet) ontime, but the color doesn’t match the pics on the website. when you want to return it, you can describe the problem but still you need to pay for the return. if the information on website is not correct it is bot customer fault!!!
so poor customer service

They simply lie and fool the customer.
1. They lie about teh brands. I ordered La forma chairs and they confirmed it is from la Forma when I called them. I recieved the chairs after delay in delivery and they are from Kave Home. They just lie, because those chairs from La forma are more expensive, they just fool teh customers
2. the delivery dates are to just get customer. They never manage to deliver on time. It happened to me twice. I had to cancel the first order after 2 months and on the second ordered they confirmed on the phone I will receive it in 3 days. It came 1 week later and exact chair but from different brand

The package was left outsid ethe buildng and the Pacage is lost now. The building even has Trade button. It was mz friend~s BD gift and it is lost now