David

Easy to call.
Quick response.
Professional and friendly.

Never knew of iMusic before. Seems to have more of the music I'm looking for. Purchased Metz..Atlas Vending. Turned out to be the more rare vinyl version to that of others. Great find..price with music was decent. Quick delivery and packed well.. good condition. just purchased another find from music today, which was not available on other record provider companies. will continue to use them

First time customer.. very quick delivery. Purchase was at a good price. Liked the included personalised card and the sweeties

Got what I was wanting at a reasonable price.

Travelled from Haverfordwest to Swansea go outdoors to try walking boots for a trek in Madagascar in April. Recommended by my wife to visit as I have had numerous issues with walking boots; when it gets hot my left foot tends to get swollen and my small toe will always feel pinched and makes trekking difficult. Have bought online before;it's been a right hassle with getting boots I haven't tried on, sending them back and having to try another.

I saw staff member Tim. He knew what was on about regarding boots. We went through several boot options, taking into account of the above. Gave me considerable time with trying different boots and different sizes. Was very approachable and patient with me. Also gave good advice on how to be double sure that the boots will definitely be right for me once getting home.Came away with a pair of decent boots with the Go outdoors reduced membership price and then put me in contact with another staff member as I was seeking advice on sleep mats, sleeping bags and backpack liner options. I wasn't purchasing the mats, bags or liners today, but got very good advice on what to look at before deciding what to type/brands to get. Another approachable and friendly staff member. Same with the checkout staff member.. The travel to and from Go outdoors was worth it

Easy to use.
Helps manage my finances.
No extra costs

Easy to do. Needed 4 new tyres on my all wheel drive.. not cheap.. so went with bumper at Toyota frf in haverfordwest

Contacted my home insurance company (well known and is national) to claim on a damaged kitchen countertop. This was at the beginning of March 2021.

The company put me onto Magicman as their choice of repair service. Was given contact details, made a call and sent an email with photos of the damage as they requested. Was told that I would get a call shortly after to confirm if the countertop would be repairable. No call after a week and ended up calling my insurance company to chase on this. Insurance company were great. Put me through to Magicman and a date for repair was made 19th March 2021.

Repair man arrived. Had no information that I had emailed. However, said he could repair it.

Repair was done. Paid the insurance excess of £100. The guy who did the repair stated if would have cost £290 if I had contacted Magicman privately. The repair was for a few small burn marks.

With the paid excess, I was told I would get an email receipt. Have not had this, still to this day.

I noticed matching problems with the repair the day after the repairand decided to contact magicman.

Sent an email to Magicman's customer care service as not happy with the matching. You can't speak to their customer care directly.

No response from my email. Called magicman and went through their new job booking line in order to speak to someone. Told they would email customer care and they would email me. No email received.

Sent a further email to Magicman on 25th March asking for a reply and I had noticed white flecks on the repair.. I did adhere to the advice leaflet given to me. Still have had no reply from this email.

Have gone through my insurance company to chase up on the above, twice. Told Magicman would email and phone me on each occasion. That was two weeks ago.

Phoned insurance company again today - now 12/4/21. Told Magicman would prioritise my case. Told by insurance company that if no response by 14/4/21 to call them back and they will proceed with Magicman.

Whilst this has all been going on, have noticed marks on the repair. The countertop has not been misued. The repair has no resilience to use. It's a kitchen countertop .. it gets used.. it's not just to look at.

Come my next (expected) contact with my insurance company, will be requesting a formal complaint against Magicman and will be asking the insurance company why they use them.









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