Knowledgeable and efficient
Knowledgeable and efficient. Friendly and felt agent really knew her stuff
16 July 2026
MF
Mrs Fairclough
United Kingdom
Reviews
Review of Barrhead Travel
Review of Iglu Cruise
Very difficult to communicate with once…
Very difficult to communicate with once cruise booked. Agent based South Africa. Telephone enquiry took over 30 minutes to answer. On line chat only bot responded. However, Iglu very quickly apologised for this situation and on previous occasions have been very responsive.
27 August 2025
Reply from Iglu Cruise
Thank you for your feedback.
We are sorry to hear about the difficulties you experienced trying to communicate with us after your cruise was booked.
We understand how frustrating it is to have to wait a long time for a response, and that's not the experience we want for our customers.
We are reviewing our communication channels to ensure we are providing the quick, efficient, and reliable service that our customers expect.
We want to make sure your questions are answered and you feel supported throughout your booking process.
Please accept our sincerest apologies for any inconvenience this may have caused.
Kind regards
Customer Experience Team
Review of AllClear Travel Insurance
Being able to talk directly to a real…
Being able to talk directly to a real person who was able to answer every query and who I felt was trustworthy.
23 June 2025
Reply from AllClear Travel Insurance
Good morning Mrs Fairclough,
We're happy to hear that you felt supported by a trustworthy person who addressed your questions. We appreciate you taking the time to share your positive experience!
Best wishes,
Jack
Review of Insurancewith
Review of Compare Home Insurance
Immediate response to enquiry
Immediate response to enquiry. Very friendly, efficient but not ‘pushy’ allowing time and space to compare others. Ash did exactly what he said he would do allowing me a opportunity to compare and then followed up as he promised.
29 August 2024
Reply from Compare Home Insurance
Many thanks for your review
Review of Motorhome Protect
Phone answered quickly
Phone answered quickly. Simon efficient and knowledgeable. Able to use post for documents. Queries answered effectively.
27 November 2023
Reply from Motorhome Protect
Thanks, for your excellent review! Best wishes, Motorhome Protect.
Review of Avanti Travel Insurance
Speed
Speed. Lack of very intrusive medical questions. Well done there. Enough asked to ensure appropriate cover. Thank you.
3 January 2023