SC

steven croll

United Kingdom

Reviews

Review of William Hill


Rated 1 out of 5 stars

Absolute contempt for customers..

Absolute contempt for customers..
Was playing online slots. In the middle of the game while playing and half way through a bonus game up pops a safe play notice... Enforced time out!!! What? I hardly ever play on the site... So i sincerely hope that the game is still in play when i return.
Otherwise blatant prevention of me securing my win which was going to be quite good.
No words to describe the frustration.
Unbelievable

2 May 2026
Unprompted review

Review of Coral


Rated 1 out of 5 stars

Absolute shambles..Zero customer…

Absolute shambles..Zero customer service . Try to contact by so called chat.. Go round in circles Obviously don't want to know.
Was trying to ask why returns on slots are absolutely shameful I mean like 20p four times on ten pound spend? Really? .. Also when one tops up during play.. Ones win/ lose balance resets to zero.?
Utter contempt for customers.
Doesn't happen elsewhere.
Very disappointing as it used to be great.

2 April 2026
Unprompted review

Review of Betfred


Rated 1 out of 5 stars

Happy overall with Betfred.shocking slots though

Happy overall with Betfred.
Sports, offers ,settlement etc.
However just left a session on slots...Cosmic Cows...one hour spent...£300 down!! (I know !!)
However ,in summary..nothing but fraction returns in normal play..got " feature" 3 times...first time...better luck next time!(no win obviously) 2nd feature paid £3.80...third time £1.60....sorry but RTP fugures do not add up.
Absolutely shocking.
Give it a miss my advice..
Total return was less than £20 for 300....not good enough im afraid

25 March 2026
Unprompted review

Reply from Betfred

Good morning, Steven,

Thank you for your review. We are sorry to hear that you are having doubts regarding the integrity of our site. Betfred prides itself on providing its customers with the fairest payouts possible.

Our software is regularly checked and tested to meets gaming payout percentages.

These percentages are calculated for card games, slot machine games, table games, and video poker games; a third party authenticates them. We assure you that all our gaming software meets very stringent regulations and is subject to rigorous external and internal audits.

Upon reflection of these facts, we hope you will continue to enjoy using Betfred gaming products and be reassured that everything is 100% fair.

Kind regards,
Scott
Betfred Customer Experience Team

Review of TSB


Rated 1 out of 5 stars

This review is about the TSB app..

This review is about the TSB app... Not the bank.
Im afraid that this app must be one of the worst apps to use.. Constant glitches... Buffering.. "sorry we were unable to do that" messages.
So frustrating... Sort it out for goodness sake

23 December 2025
Unprompted review

Review of STV Player


Rated 1 out of 5 stars

Worst stream on the Internet

Basically agree with majority on these reviews... Absolute shambles of an app, streaming service..commercials play perfectly, programme one wants to watch buffers then stops then commercial plays again countless times... Si frustrating. Stv sort it out... My word.

16 November 2025
Unprompted review

Review of Mecca Bingo


Rated 1 out of 5 stars

Mecca Bingo online

This bingo site is questionable at best.
Just played favourites game for 2 hours, £200 pound spent... Maximum tickets purchased, every game. Managed to win £1.83 on share of 1 to go, and £8.42 on one game.
Meanwhile, same player names cropped up 3,4, even 5 times with house prizes...
Not impressed, doubt the whole set up im afraid.
Avoid!!!
I don't think any one player is so consistently lucky!!
Shan't be playing with them again!!
Not sour grapes, jus common sense.
If you have won and are happy then so be it!

15 November 2025
Unprompted review

Review of Ladbrokes


Rated 1 out of 5 stars

Nothing new..

Nothing new... It's a gambling site with very little chance of winning.
Im actually commenting on the actual apo or online site.
My word, the slowest, buffering, glitching site ever?!!!
Im surprised people even manage to place their bets in first place.
Absolutely terrible.

6 September 2025
Unprompted review

Review of The National Lottery


Rated 1 out of 5 stars

Lotto instant

Online so called instant games... Please avoid.
Ad a bit of devilment... Played £5 instant games... 100 times.. (more fool me).. Returned £5 few times, and proclaimed "you won" £5...which we know is not actually a win!!
However, only other return was £19
Strange figure i know.
So, in summary, do not encourage this money grabbing institution.
Seemingly now owned by a Czech Billionaire??
Still titled the uk lottery???
Books need to be examined... I feel, in my opinion... If the charities are still being supported then fair enough.
But i am sceptical

24 July 2025
Unprompted review

Review of Virgin Games


Rated 1 out of 5 stars

Virgin games..

Virgin games... Avoid.
Just played £100 at £1 per spin...
Total returns consisted of frequent 20p, couple 80p and one of £2.40??
More fool me. Shall not be returning.
£111 played. Total return £8.60
Not good enough

23 July 2025
Unprompted review

Review of Skynewsuk


Rated 1 out of 5 stars

Tatiana…wins Qeens club

Just heard sky news broadcast Tatiana Maria winning Queens club. Incredible feat by her by the way!! Congratulations.
However, Sky news describe her as a 35 year old! She is actually 2 months from being 38, born in 1987.
Excellent research Sky... Not! Absolutely incredible.

15 June 2025
Unprompted review

Review of Betfred


Rated 1 out of 5 stars

Woeful customer service

Woeful customer service. Telephone line doesn't even answer. Recorded message "sorry our telephone service is currently unavailable".. Contempt for users.

15 June 2025
Unprompted review

Reply from Betfred

Hi Steven Croll,

We’re sorry to hear about your experience with our telephone service. Due to high demand, our phone line is temporarily unavailable, but our Customer Service team is ready to assist you via Live Chat or through the web form, both available in the Help section of our website.

We appreciate your patience and hope to resolve any issues you’re facing as quickly as possible.

Kind regards
Leigh
Customer Experience Executive

Review of tombola bingo


Rated 1 out of 5 stars

Requested rating…

I wad asked to rate Tombola by Tombola!! So, an honest rating ( not based on the site itself which is fine, plenty good games and features), But based on their nonsensical deposit limits which means in my case £25 weekly!! I used to play that in a session.
So, in summary, Tombola you asked and i have answered.

15 April 2025

Reply from tombola bingo

Hi there. Thanks for taking the time to leave your thoughts. Player safety is very important to us, and it is possible that we may contact to check in and try and find out more about your activity. If an account is selected for review, the decision to close or place a restriction on the account would be following the findings and would never be done without a good reason. Our business depends on depositing players, so we would only stop a player from doing this if it was in their best interests. If you do want to discuss the matter further or would like us to review how our CS team have handled this, please contact our team and we can take a look for you. Take care, team tombola

Review of giffgaff


Rated 2 out of 5 stars

I am not complaining about Giffgaff…

I am not complaining about Giffgaff persay... But their signal is getting weaker and weaker... Offers good data deals but they are only good if one actually gets a signal.
Poor relation regarding mobile options... So that will be why we are bottom of the service.? Old adage, one gets what one pays for. Time to pay bit more and at least get a stable service i think.

7 March 2025
Unprompted review

Review of National Lottery


Rated 1 out of 5 stars

The National scam lottery

Avoid to play with this scam company. Especially instant online scratch cards... Have just played a certain game (power Puck) at £5 per time 19 times!!! ( more fool me)... And got zero in return!!! Zero. Wanted to email them to express my concerns... Email is not recognised!! No chat available.. No agents available.
Utter scam. No one even knows where our lottery purchase is going as its changed hands so many times.
My advice... Do not encourage this scam company.

16 February 2025
Unprompted review

Review of SD Worx


Rated 1 out of 5 stars

Can't log in... Joke

Just an update about this company software and site.
Utter joke, they obviously do not care as you can tell by the generic replies sent to everyone who has complained.
Don't deserve any stars im afraid.

5 February 2025
Unprompted review

Reply from SD Worx

Hello, thank you for taking the time to let us know how your experience was. I am sorry to hear that we did not meet your expectations. This is not in line with the service we aim to provide. I'll make sure your feedback gets to the right colleague so we can work to improve the experience in the future.

Review of Five Surveys


Rated 1 out of 5 stars

Fuve Surveys

Sorry!! Quick update on Five Surveys, once again waiting on another survey in order to claim my reward.
Last review stated 41 rejections ( or screen outs as they like to call it),
This time, i can confirm i have had more than 60 consecutive " screenouts"... I personally, am about to delete the app, however it is obviously one's own choice..
Need the patience of a Saint to put uo with this!!!

20 January 2025
Unprompted review

Reply from Five Surveys

Please note that survey completion can vary based on specific criteria required by each survey provider. Demographic information, quality of your responses, or survey quotas can affect your eligibility for surveys. This may occasionally result in being screened out. We appreciate your patience and understanding.

The availability of surveys depends on our suppliers. We strive to provide a consistent stream of surveys, but there are times when availability fluctuates. We appreciate your understanding and patience!

If you need help, please contact our support team at help@fivesurveys.com for further assistance.

Review of Five Surveys


Rated 1 out of 5 stars

5 surveys (UK version) seemed fine to…

This site (UK version) seemed fine to start with. Took a few surveys, got to the completion of 5 eventually and withdrew reward with no problems.
However, the problems seem to come along after one's initial success!!
I can't think why... Seems fairly petty to me.
In essence, now that i am within one survey of another reward claim ( half survey actually).. I have been "screened out" or in other words declared unsuitable for said survey a now total of 33 consecutive times!!
Im afraid this does not seem authentic to me, one can form their own opinion as to why.
Contacted the site and got the standard patronising reply regarding not their fault, variables etc.
However, got screened out another 8 times before posting this review!!
In other words, 100% not accepted for 41 surveys in succession.
Leave it with you!!

30 December 2024
Unprompted review

Reply from Five Surveys

Please note that we don't create the surveys and we don't decide who gets to participate or gets screened out. This is solely dependent on the requirements set by the supplier. Unfortunately, we don't have visibility into each survey's exact requirements. These dynamics are continually changing. The survey providers determine the allocation of points, durations, awards, and the screening process, and are beyond our control.

Being screened out simply means you didn't match the survey's target criteria. Unfortunately, we don't know what specific insights the survey seeks. Please don't give up. When you complete more surveys, our system will match your profile with better surveys to complete! We appreciate your patience and understanding.

If you need help, please contact our support team at help@fivesurveys.com for further assistance.

Review of Ladbrokes


Rated 1 out of 5 stars

Ladbucks

Sorry but my review concerns "Ladbucks".. Ok, they are promotion virtual credit.. But i was lucky to have received 5000 ladbucks.. Yes, nice you say!! Played them on Fishing Frenzy Xmas.... You guessed it, despite a couple of very small returns... Ended up gone!!! As for the net which is supposed to burst for a bonus... Don't hold your breath lol.
Glad i was not staking real funds..
Come on Ladbrokes, why bother with false bonus ladbucks which don't materialise any real gain.

21 December 2024
Unprompted review

Review of tombola bingo


Rated 1 out of 5 stars

Deposit limit

Having been on Tombola for many years, i loved the site and have won many good prizes. Now, i am suddenly restricted to £25 weekly deposit???... My lifetime net deposits are probably in the "very lucky" category... So maybe this is the reason. Asking for bank statements etc... Don't think so. Maybe im too " lucky" for their business model.
New players will win... But be aware!!
If you win too much... You will be downgraded regarding deposits.
Very disappointing

16 December 2024
Unprompted review

Reply from tombola bingo

Hi there. Thanks for taking the time to leave your thoughts. Player safety is very important to us, and it is possible that we may contact to check in and try and find out more about your activity. If an account is selected for review, the decision to close or place a restriction on the account would be following the findings and would never be done without a good reason. Our business depends on depositing players, so we would only stop a player from doing this if it was in their best interests. If you do want to discuss the matter further or would like us to review how our CS team have handled this, please contact our team and we can take a look for you. Take care, team tombola

Review of SnappyShopper


Rated 1 out of 5 stars

Promised delivery at a certain time

Promised delivery at a certain time, ok, things can happen to delay things, rang the supplying store ( name can be provided)... Phone rang for six minutes... Then encountered an obviously aware of problem member of staff... Who challenged me for being rude??? Wot? I hadn't even asked him anything... Anyhow, as an experienced driver in logistics... Quite simple, don't promise what is unachievable... Greed and folly.
Ps I'm writing this live and delivery still not arrived.
Won't be using this service again.

17 October 2024
Unprompted review

Reply from SnappyShopper

Hello, we are so sorry to hear this has happened. We here at Snappy Shopper pride ourselves on excellent customer service and we expect our stores to uphold that same level. We are sorry this wasn’t the case for you. If you have the time, please can you fill out the contact form on our website so we can look into this further for you? Thank you
https://www.snappyshopper.co.uk/contact