Nicholas Trevor

I was looking for help in using my Anglepoise refurbishment kit for a mid-century lamp.
Maria at Anglepoise helped solve the particular problem of threading the new wire very simply, and was a pleasure to chat with.

We did a click and collect for a week's holiday on Anglesey at the Menai Bridge store. We were incredibly well looked after by Regan and the lady on the customer service desk. They were both very friendly despite being busy and Regan organised all the replacements we needed. So refreshing to meet genuinely nice people.

I've upped my 1 🌟 rating to 3 because Zis agreed to reinstate my original cheaper price following a glitch in the software.
There still remains the problem that until you book you don't get a PIN number etc to ring customer service and despite being urged to 'create an account' my powers of deduction are not good enough to see how on earth you do that!

I got through fine to the end of the booking process and was told the expiry date of my card was not later than the end of my stay. Therefore, could proceed no further.
My stay ends June 2024, my credit card expires July 2025.
This could be a glitch on their website which I'm relaxed about. What really annoyed me was the inability to get in touch with somebody on the telephone without providing some booking reference (didn't have obviously) or some complicated pin number ... which I couldn't work out how to acquire. really annoying.

Good product (C500 Pro) and excellent customer care both on technical stuff and on sorting out a mis-delivery. Nikki and her support clearly have clout at 'dpd'!
Oh! And they answer the phone! Increasingly rare...

Referred by a friend who has used them for years.
Repaired my laptop in less than 24 hours. Probably an easy fix, but still, they did it and quickly, and were pleasant. They also showed me how to remove a couple of annoying glitches in my Outlook.

Abbey was very helpful in orienting the iPhone camera on the passport and generally pleasant. She certainly wasn't a ChatBot, so thanks, Thirdfort!

Feed back : lots of us have more than one middle name so why not say "first of your middle names"

I buy the Butler’s Blue Beacon Lancashire (blue) goats cheese. Tesco’s do it. Best served at cellar temperature. It’s delicious, creamy but with an interest brought in by the blue vein, and a hint of steel running through it. Forget Stilton in my view.

I think they may have found a new pork pie supplier. Either way their PP’s are now top level. Pastry not too thick, crisp enough but not brittle, good balance between jelly and pork, simply a v good taste. Scotch eggs good too. Definitely Test match fodder.

Everything was great except the request for a trust pilot rating. Delivery companies are supposed to deliver so why get excited and heap praise when they do what they’re paid to do 🤔🤷‍♂️😬😳🤣

Jordan sent me a link to all my previous 12 months of itemised bills which enabled me to secure a £30 rebate from an 084 number. Thank you!

I accidentally booked a gym for today when I meant Monday. The rules say you can’t cancel within 4 hours of your booked time which understandable. After a reasonably short time they answered the phone, I explained the mistake. They quickly agreed to reverse the payment and give me a credit and were pleasant and intelligent on the phone.

Amy at one-com was a breath of fresh air. Knew her subject and had a friendly manner.

Trying to renew disabled parking facility for a registered disabled person, I got timed out. So well done Merton for outsourcing this job.

I bought nothing so can’t comment on the quality, but I get an almost daily email which carries a “live” looking Unsubscribe button but having tried it three days running it doesn’t work.

Then a couple of weeks later from Chicsoso I get this:
“ We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly”
What more can I say?