Billie Barlow

Called to give me the heads up, placed delivery where asked and were friendly and approachable. Arrived at time expected.

Came completely broken and snapped and even if it wasn’t the sign was all scratched and poor quality. They offered a refund that never came and then stopped responding to emails.

Friendly, waited at the door, wished me a merry Christmas.

Didn’t inform me of a system update that meant deliveries would be over 2 weeks even though I had already waited over a week and had to chase this myself. I got blunt replies and questions dodged about how much longer it would be, so I had to order elsewhere. I emailed asking my order be cancelled and me refunded and I just kept getting the same email saying they were going to process it and dispatch. To be clear this was by Emily a staff member so not an automated response. I have asked for a manager to contact me and been ignored and their phone number tells you to email and doesn’t put you through to anyone. Incredibly dodgy company avoid.

Let me order a mirror and took payment immediately to then change the delivery time to 11 weeks. I tried to email and cancel with no response.

Decided to wait the nearly 3 months and didn’t hear anything so rang to check and they informed me it will be another 15 weeks to wait. I asked to cancel my order and got cut off. They still have my money and I’ve had no contact at all since the order confirmation.

The delivery was quick and near Xmas too but considering this item was meant to be £60 the quality did not reflect it. It also had a hole in and was for a present, so it wasn’t noticed until the person who received tried it on.