The shoes are extremely flimsy. No Arch support and it feels like I’m walking right on the ground with just socks on.. I do not feel I got my moneys worth
30 July 2026
Unprompted review
Reply from ARDELIO
Hi Stephen,
We’re sorry to hear the shoes didn’t meet your expectations. Thank you for sharing your honest feedback with us.
We’d appreciate the opportunity to make this right. Please reach out to us at support@ardelio.com with your order number, and our team will be happy to assist you.
I sent an email two days ago because he did not have a phone number to call regarding my seats. I wanted to make sure that I’m sitting next to my wife. There’s only two of us in the seats that were given to me are not even in the same row. Nobody has responded via email although it says that you respond to all emails
11 April 2025
Reply from Rail Europe
Hello Stephen,
Thanks for dropping a review, and I totally understand how frustrating it must’ve been not getting seats next to your wife—especially when you were hoping for a smooth ride together.
I had a look and saw that our team did get back to your email yesterday. It looks like the request didn’t mention anything about seat changes, which is probably why the reply focused more on ticket modifications. Sorry if that felt off-topic!
About your seats—you're traveling with Italo, and on our website, the system can only assign seats based on your preference if those seats are available. Specific seat selection isn’t something we can control for Italo bookings, unfortunately. We're only the tickets distributors for the Rail carriers.
If the current seats aren’t ideal, you can reach out to our support team again and we’ll do our best to check if a seat change is possible by contactting the carrier on your behalf. Or, you could also ask the onboard staff for help once you're on the train—sometimes they're able to help with swaps if there’s space.
To contact our customer support team, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Hope you and your wife have a good journey together! Let us know if we can assist further.
I have a problem with my order and no one has returned my call for days and it still is not resolved. Kim Robinson is a ghost. You pride yourself on customer service but you give none. The “President” sends a note out and says they are all about customer service. He says call him anytime and he gives the toll free number to call and it is the main number and nobody picks up
3 December 2020
Reply from 4AllPromos
We are committed to our customers satisfaction and are here to always assist you with your order and printing requests. We try to catch or correct any mistake as quickly as possible, but if needed we will always reprint if possible, refund if necessary or discount if an order has not been received correctly. We are very sorry you haven't had contact with your rep about your problem but I will be certain to reach out to her and we will help resolve the issue.