Mark Howgill

I had a problem accessing the account as I had used an old work email address that I could no longer access and the app was asking me to enter a code that it had sent to that address…Argh! However, Melisa D was on the case, and despite a lot of back and forth messages, she eventually sorted it out by getting me to do an identity verification. I was impressed that she didn’t give up, even getting back to me a day after I thought it was not going to happen. Now I can take that trip to France and know I’ll be saving on those transaction charges! Very impressed (and relieved) customer!

Delivery drivers sometimes find it difficult to find us and so I appreciated a call to say they were 15 minutes out as I could then take the opportunity to explain exactly where we were.

The large parcel was not delivered on the first attempt as we weren’t in and I didn’t have time to leave instructions as it might have affected the attempt. I then realised I could ask for it to be delivered to my neighbour through the app which I did as we were then going to be away. I was then surprised to see that the photo of the delivery showed it sitting outside MY front door! Fortunately the neighbour was able to deal with it as I had warned him. Why couldn’t they have automatically asked the neighbour or called me?

I read the small print and there was nothing to say that the Prezzo in London wouldn't accept the voucher so I now have £65 of Prezzo vouchers that I may not use for a long time...and I haven't had a reply back from Lifestyle to my query if I can get them put back to my lifestyle account instead (now 58 hours, when they promise a response within 24).

The reply to my review says I ‘successfully redeemed my lifestyle vouchers’ which is totally NOT the case!!!!! They still haven’t done anything about giving me my vouchers for Prezzo back. It’s hardly taking my issue seriously as they claim!

Very competent trainer who was easy to get along with and who also took time to go above and beyond the prescribed course content.