Where is my order??? I order on July 7th, still waiting on my order. I've tried tracking it, but leads to a dead end. This is very poor service. I've had parcels delivered from Australia and the US quicker. Inter-European delivery does not take up to 17 days to arrive. Are you using pigeons to deliver??? Won't be using this company again.
16 July 2026
Unprompted review
Reply from Miss Mary of Sweden
Thank you for taking the time to provide feedback.
We are very sorry to hear about your experience and understand how frustrating it is to be waiting for your order without any tracking updates. This is not the level of service we want to provide.
I have just sent you an email so that we can look into your order and help you as quickly as possible.
Misleading company. If I could give minus stars I would. This company gives you the opportunity to search the manual you are looking for. It then shows you that it hss it, but you must subscribe to get it. When I subscribed, I discovered the manual did not exist. Further to this, the .50c subscription charge is a lie. They charge you £29.99 AVOID THIS COMPANY, THEY ARE MISLEADING AND SCAMMING PEOPLE.
28 May 2025
Unprompted review
Reply from Vaultmanual
Hello Frances Halpin,
Thank you for your review.
We're sincerely sorry to read about your experience and understand your disappointment. We strive to offer a reliable service, and we regret that your expectations were not met.
Please note that our platform allows users to test the service before any commitment thanks to a trial period. However, the subscription begins automatically after this period unless canceled in time, as clearly stated during the sign-up process.
Regarding the manual, we would truly appreciate the opportunity to investigate your case and assist you directly. Could you please contact our customer service by email at contact@vaultmanual.com or by phone at +44 2 033 180 005 (available Monday to Saturday, 8 a.m. to 8 p.m.)? We’ll do our best to find a suitable resolution.
I use Free Now for all my trips, and only noticed that the amount charged is ALWAYS more than the price quoted. There is a range in the quoted price to allow for traffic I believe, but my last journey quoted me €23-27, and I was charged €31. When I reviewed all my previous transactions, they were all much higher than the highest quote. What's going on here FreeNow??? I would not recommend this company or site, and will close my account.
20 April 2025
Unprompted review
Reply from Freenow by Lyft
Hi Frances, we totally understand how frustrating it can be when there’s an issue with your trip cost. If you get in touch with our support team via the app's livechat function we'll get it sorted for you!
If there was minus stars I would give that. Second time getting the wrong item, even though the serial number matched the item purchased. When I went online to arrange returning, and getting a refund, I get a '404' error page. This happens every time. Really disappointing sales and after service.
eSpares got back to me, and were very unferstanding. They have issued a refund. Thank you.
16 November 2024
Unprompted review
Reply from eSpares.ie
Dear Frances,
Thank you for your review.
I am sorry to hear of the issues experienced.
At eSpares we are a spare parts distributor and rely on the information provided by the manufacturer/supplier to confirm suitability. I am sorry this was not accurate on this occasion and it has been passed to our suppliers to investigate.
We want you to be totally happy with your eSpares purchase, which includes a hassle free returns procedure should you need to send an item back to us.
If a part is faulty, damaged or no longer needed, simply return it to us within 14 days of delivery in the condition you received it and we'll arrange a refund or replacement.
A full refund has been processed to your account.
Please accept our apologies for the inconvenience caused.
Thank you for your feedback. We are thrilled to hear that you are satisfied with our website and delivery. We are excited to have the opportunity to serve you again in the future.
If I could a minus I would! Hi Mindvalley AI, is there any humans who are capable of answering my complaint and resolving the issue? I've sent it 5 times now already, and I'm still waiting on a response.
This is what I’m disappointed in with your company Mindvalley: - the advertising posts for stand alone courses is in fact for membership - This is MISLEADING ADVERTISING. - The option buttons to participate in a daily group or go at your own pace is MISLEADING too (it should be made clear that the course is time limited and go at your own pace would require further subscription). - Customer support is NOT geared towards the customer (5 emails of complaint sent since July 20th, and still NO RESPONSE).
It is very clear from my complaint what the issue is. Why do you have trouble deciphering it? Is this AI again?? If you actually read the compliant I emailed in (6 times now) you might have the decency to respond.
20 July 2023
Unprompted review
Reply from Mindvalley
Hello Frances,
We appreciate you sharing your experience, we understand this can be difficult for you. Please know that and we are here to assist you.
Are you inquiring about the learning mode for your quest?? If not, can you please clarify your inquiry here and we shall assist you further.
If I could give a minus I would! Mindvalley's customer services does not exist. I've emailed 5 times with a complaint and still no response after a month. I'm very disappointed with Mindvalley as I thought they were a trustworthy company... Clearly they are not. Avoid at all costs!
23 August 2023
Unprompted review
Reply from Mindvalley
Hello Frances,
We appreciate you taking the time to share your experience. We understand that this might be challenging, but rest assured that our customer support staff works hard to respond to all of our students in a timely manner.
Could you please tell us about the challenge you encountered?
Misleading sales tactics. Difficult to find customer services. Very unsatisfactory service - the response was like dealing with an AI (not customer-centered).
19 July 2023
Reply from Mindvalley
Hello Frances,
We appreciate you taking the time to share your thoughts. Please be assured that our support team works hard to respond to all of our student's inquiries in a timely manner. Here are our communication channels so you can reconnect with our team: https://faqs.mindvalley.com/en/articles/2549160-contact-mindvalley-customer-support
It's never easy purchasing flowers online as you have to trust what you order will be delivered. A simple photo of the bouquet delivered would solve this. I contacted FloraQueen to request this, but frustratingly they are a site that has a noreply email. The only contact is through their website with no contact telephone number. I had to ask my friend to forward on a pic of the flowers she received, which I didn't want to do. They were not the same as the ones ordered from the website. Although, my friend said the florist they contracted to do the bouquet is the best in the city she from.
1 June 2022
Reply from FloraQueen
Hello Frances,
We are sorry to hear that, please note we were not aware of these issue as we didn’t receive any claim regarding this order in our Customer Service. We have a high standard of service and your purchase should have never been a disappointment. We will contact you personally via private message to make sure this situation is put right.