Steven Wellman

I liked the solid feel to the product, how quickly it got down to 4C regardless of the high UK temperatures right now (up to 35C) and stayed there. However I think its a little noisy and can be clearly heard when I am inside my Campervan. This is not a fridge/freezer, it s either a fridge or a freezer as there is no separate compartment, only a raised shelf above where the compressor lives underneath. Not very practical! I get that the shelf cools first and then cools the rest of the area, but without a separator door it cannot do both, unless you want your fridge contents frozen or your frozen stuff defrosted. There are 4 slots that look like they could accept a shelf that would slide down between them vertically, but no shelf was supplied. I contacted Aosom, but got no response. I may try and cut down a plastic chopping board to fit. Then it would act more effectively like a fridge/freezer. Poor design and for not a lot of effort or cost would transform its practicality. Worse yet, Aosom then offered to pay me £20 (a partial refund in their words), in an attempt to remove a negative review, it means they are attempting to manipulate their public rating through review suppression!

Here is the email copy:

Dear customer,
I'm writing from the Aftersales Team at Aosom regarding your recent order of the item with us and took the time to leave us a negative review.

We are sorry to hear your item has not performed as expected. We do strive for 100% customer satisfaction and will do our best to resolve this issue as we do not want to leave you as an unhappy customer.

We are willing to offer a £20 partial refund as a form of apology for the product issues you may have experienced. Should that resolution be satisfactory we would kindly ask if you would be willing to remove the feedback.

If you would like to accept this, could you please remove the review and contact us so we can proceed with login the partial refund.

Kind regards.

Aosom

I am not amused Aosom and will be reporting this to trading standards UK.

UPDATE: I have emailed Aosom back stating that I am declining their offer.

I ordered a new iPhone a week ago and received a reply today, only after emailing them. This is what the email said:Thank you for your recent order via our online mobile phone marketplace, I am afraid we have been let down by the seller on this occasion and the phone has not arrived to us in the time frame we would have expected, the seller has indicated that they no longer wish to sell their phone , we will cancel this order and the pending payment will be released back to your account.

Seriously! You didn't even have the phone in stock, be sure I won't be buying anything from Mozillian again, ever!

When I asked for a delivery date I was told 'no idea', I then said I would cancel for a refund if it didn't arrive within 3 weeks & was told it would arrive in 2 weeks. When it didn't arrive I said I would take out a CCJ on them, it arrived several days before the deadline...appalling service.

Megan dealt with my request for a refund without drama, making the process easy and enjoyable for me by chatting to me as she did so. Megan then handled my purchases later on the same day with the same efficiency and I felt really happy to have travelled to the store as a result.