Purchased the Fox - Sherpa-Tec Jacket Khaki from Total Fishing and it’s a cracking jacket. Nice and toasty now it’s turned icy in 🇬🇧 The Sherpa fleece lining is just the right thickness. I’m 6ft 4 a... See more
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Review summary
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Order delivered by royal mail but not left in safe place and someone took it. Contacted total fishing as no response from royal mail. Communicated with Aimee and Page who resolved the problem by sendi... See more
Company replied
Amazing service 👌 after ordering 2 reels from a different company and they didn’t send them after 2 weeks I only had 2 days before it was my boys birthday. I then ordered from total fishing and they... See more
Company replied
Bought a bivvy, realised that the separate inner was discontinued so I asked to change my order to purchase a different bivvy..even though my order was out for delivery, the customer service team... See more
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Company details
Written by the company
UK Fishing Tackle Store Exclusive Offers & Discounts Check Out Our Website - https://www.total-fishing-tackle.com/ Whether you are an experienced angler or are new to the sport, here at Total Fishing Tackle we have everything you could ever need to get the next big catch of the season. From carp fishing bivvies to coarse fishing poles, carp fishing rods, fishing seatboxes and even carp fishing bedchairs, we have it all! What’s more, our products are up to date with angling technology and provide you with all you could ever need no matter what your preferred style of fishing. So, if you would like to get in touch with a member of our very helpful and knowledgeable team, don’t hesitate. Whether you decide to email us, whatsapp us, fill in our online enquiry form or even facebook us we are more than happy to help.
Contact info
Berners Hall Farm, Berners Roding, CM5 0TB, Fyfield, United Kingdom
- info@totalfishingtackle.com
- www.total-fishing-tackle.com
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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WHERE DO I START
WHERE DO I START!
In short if any big items ordering from them. Ie bivvys , bedchairs extra. If box is damaged just send it back. Save the agro!
total fishing tackle do not double box or add any additional packing when sending items out to you.
Received my fox frontier 2 xl. Box as in picture. Live in a flat. So no room to actually get it out & up to physically check it. So after arrival I checked it just out the bag. First session using it. Find a hole in the main bivvy martial.
As can see total fishing tackle only do a 5 day window for you to send stuff back at there cost extra extra.
Postage to send the bivvy back was gonna be over £50 for it to be insured. So hence why took it to them myself. So fuel plus Dartford crossing.
2 weeks later as can see via whatsapp messages. Which even 2 weeks is taking the absolute joke!
Bivvy should been sent to fox or just a video. You use WhatsApp whats stopping you WhatsApp fox!
In the end...
Said basically to get another. Turned up to store, online shows stock. For no bivvy to be able to collect! So waste of my time , fuel , tolls extra.
If they had a phone number available it could of prevented all this! Simple call to double check!
Bivvy being sent out to me.
No reinvestment for my time. Fuel, tolls extra.
Not exactly cheap! Both trips working out £20 fuel ago plus £8.40 in tolls. So what £56.80
Anyway
Word of warning if gonna order from total fishing tackle
There is no phone number
Triple check your items or basically if box is damaged dont accept it.
Would add pictures via trust pilot but can't!
10 August 2026
Unprompted review
Absolute joke
Absolute joke,I have bought a lot from this company over the years and all has been fine.
However this time I have been told by FedEx 5 or 6 times that my 2 new rods are out for delivery but they still have not arrived.
I have contacted your company on 2 separate occasions via email,informing you of the situation and requesting concrete delivery dates but as yet I have had no response to either of my emails.
This is beginning to feel like a scam.
I'm hoping that this post will get some response as to when or if I will ever receive my rods.
3 September 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Brent,
Very sorry to see this review.
I can see that we have replied back to you this morning to confirm if you have the goods as these has been scanned as delivered to you yesterday.
Please get back to us if any further issues.
Kind Regards
Emily
Customer Service & Sales Manager
Everything i need in one place.
Saving a small fortune since finding Total fishing tackle and with Xtra get quick delivery aswell.All my regular bits and bobs in one place and at way cheaper prices. Saved money on bigger items aswell and with price match you can't go wrong. As a relative beginner it's great having just that one site for everything i need.
26 August 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Scott,
Thank you so much for your fantastic review! 🎣
It’s brilliant to hear how much you’ve been able to save since discovering Total Fishing Tackle, and that our Xtra service has been helping you get your orders delivered quickly too!
We’re really pleased that you’ve been able to find all your regular fishing essentials in one place, while also saving money on those bigger purchases with our Price Match service.
It’s especially great to hear that, as a relative beginner, you’ve found TFT to be a one-stop shop for everything you need. We’re always here to help, whether you’re looking for advice on your next purchase or simply need to stock up on your essentials.
Thanks again for your support, and we hope to see you back soon. Tight lines! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
ABSOLUTELY TERRIBLE
After receiving my brand new spod rod, it didn’t take long for me to notice that the butt eye was smashed and bent. I contacted the company straight away, and they said they would send out a replacement section.
Weeks later, the replacement was still nowhere to be seen. After chasing it up multiple times, all I was told was that they couldn’t get hold of the tracking number, which was already frustrating enough.
Fast forward to now, and I unfortunately missed the collection date, which I admit was my own fault. However, despite this, I’m now being told that I have to pay a £25 charge for a product I paid £99 for, which I still can’t even use.
Absolutely ridiculous. I’ve already had to wait weeks for a replacement for a rod that arrived damaged, and now I’m expected to pay another £25 on top of that. I don’t think that’s fair at all, especially considering the original issue wasn’t even caused by me.
I most definitely won’t be using this company again as this is my first time using them and I’ll I can say is that their absolutely rubbish.
24 August 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Freddie,
Thank you for taking the time to leave your feedback. We’re genuinely sorry that your experience has been frustrating, particularly with the original damage to your rod and the delay in receiving the replacement section.
We completely understand your disappointment, and we appreciate that the original fault was not caused by you. However, regarding the £25 collection charge, we can only offer one collection free of charge. If a collection is missed due to an issue with the courier, we would of course cover the cost and arrange this again at no charge. Unfortunately, where a collection has been missed by the customer, this is not something we’re able to cover and the standard £25 re-collection charge applies.
We appreciate this is not the outcome you were hoping for, but we do have to apply the same collection policy consistently. We’re sorry that this situation has left you feeling this way about your first experience with us, and we hope we can still work towards resolving the matter for you.
Kind Regards
Emily
Customer Service & Sales Manager
I ordered the wrong item online-totally…
I ordered the wrong item online-totally my fault. I then messaged and was really impressed with the customer support. I’d 100% recommend the service I received from Aimee! Thx M
22 August 2026
Unprompted review
Reply from Total Fishing-tackle
Hello Azra,
Thank you so much for your lovely review, M! We’re delighted to hear that Aimee was able to help and made the experience a positive one. We’ll be sure to pass your kind words on to her. Thanks again for your recommendation! 😊
Kind Regards
Emily
Customer Service & Sales Manager
Amazing service 👌 after ordering 2…
Amazing service 👌 after ordering 2 reels from a different company and they didn’t send them after 2 weeks I only had 2 days before it was my boys birthday. I then ordered from total fishing and they managed to get the reels delivered in that time just 48 hours 👏👏 Aimee was brilliant from their end with a quick response and help with tracking.
19 August 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Your feedback means a lot to us, so we are thankful for the review!
We are pleased to hear that you are happy with your purchase/purchases and the service you have received.
Kind Regards,
George
Customer Service and Sales Supervisor
Order delivered by royal mail but not…
Order delivered by royal mail but not left in safe place and someone took it. Contacted total fishing as no response from royal mail. Communicated with Aimee and Page who resolved the problem by sending a claim form by email. Total fishing went above and beyond and have despatched delivery again. Thanks for great service
1 August 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Your feedback means a lot to us, so we are thankful for the review!
We are pleased to hear that you are happy with your purchase/purchases and the service you have received.
Kind Regards,
George
Customer Service and Sales Supervisor
Aimee the customer advisor was amazing
Aimee the customer advisor was polite and prompt with replies exceptional well handled from start to finish! Very impressed and the outcome was perfect.
13 August 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Your feedback means a lot to us, so we are thankful for the review!
We are pleased to hear that you are happy with your purchase/purchases and the service you have received.
Kind Regards,
George
Customer Service and Sales Supervisor
Reply from Total Fishing-tackle
Hello,
Your feedback means a lot to us, so we are thankful for the review!
We are pleased to hear that you are happy with your purchase/purchases and the service you have received.
Kind Regards,
George
Customer Service and Sales Supervisor
I spoke with customer service direct…
I spoke with customer service direct when I needed to order some rods and make sure they was here before my next session the following week, all sorted and delivered within two days. Top service
8 August 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Reece.
Thank you so much for the fantastic review! ⭐
We’re really pleased we could help get your rods ordered and delivered in time for your next session. It’s great to hear everything was sorted quickly and arrived within just two days!
We really appreciate your kind words and support. Thanks for choosing Total Fishing Tackle, and we hope you have a great session! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
5* service evrytime from
5* service evrytime from all st tft , aimee was a great help today thanks once again
10 July 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Michael,
Thank you so much for the fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear you receive great service from the whole TFT team every time. We’ll be sure to pass your kind words on to Aimee — she’ll be really pleased to know she was able to help you again today.
Thanks as always for your continued support, and we look forward to helping you again soon! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Always providing an excellent service…
Always providing an excellent service and the next day delivery is brilliant, I just wish they had a phoneline. Would save a lot of time.
29 July 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Duncan,
Thank you for your kind review and for your continued support! 😊 We're delighted to hear you're happy with our service and next-day delivery.
We also really appreciate your feedback about having a phone line. We understand it would be more convenient in some situations, and we'll certainly take your comments on board as we continue to improve our customer service.
Thank you again for your recommendation, and we look forward to helping you with your next order. Tight lines! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Quality product
Quality product, Quality Team and great all round service.
Well done guys
22 July 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Tim,
Thank you for the fantastic review! 😊 We're delighted to hear you were happy with the quality of our products, our team, and the overall service you received. Your support and kind words mean a great deal to us. We look forward to serving you again soon. Tight lines! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Emailed for a price match as I dont…
Emailed for a price match as I dont like Go outdoors as a company .
Dealt with Andy who was honest saying couldn't match that price as it was a members price but done a good deal and organised the order all the way .
30 July 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Steve,
Thank you for taking the time to leave such a great review! 😊 We're really pleased Andy was able to help. We always aim to be honest and transparent, so we're glad he could explain the price match and still work out a great deal for you.
We'll be sure to pass your kind words on to Andy. Thank you for choosing us, and we hope to help you again in the future. Tight lines! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Fantastic service!
Fantastic service from the team at Total Tackle. Had an address issue on the website but after contacting they sorted it no problems and I received by reels shortly after. Brilliant price too. Recommended!
20 July 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Chris,
Thank you for taking the time to leave such a fantastic review! 😊 We're so pleased to hear that our team was able to quickly resolve the address issue and get your reels to you without any hassle.
We'll be sure to pass your kind words on to Andy and the rest of the team. It's great to know you were happy with both the service and the price.
Thank you for your recommendation—we really appreciate your support and look forward to helping you again soon. Tight lines! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Absolutely great service orderd 2 items…
Absolutely great service orderd 2 items and used the no rush delivery the largest item turned up within the next day or after and I was confused on delivery on my second item emailed customer service and they was amazing went above and beyond to let me no what was happening and my second item was delivered before the latest day they gave me highly recommend this company and appreciate the customer service
29 July 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Thomas,
Thank you so much for taking the time to leave such a fantastic review! 😊 We're delighted to hear that you had a great experience with us.
We're especially pleased that our customer service team could keep you updated and provide the support you needed regarding your second delivery. We always aim to go above and beyond to ensure our customers are kept informed and receive the best possible service.
Thank you for your recommendation—it really means a lot to us. We hope to welcome you back again soon!
Kind Regards
Emily
Customer Service & Sales Manager
Best fishing tackle shop in the UK !
Thank you very much Andy once again !
You are the best tackle shop in the UK. I’ve been a customer for a long time and I really appreciate dealing with people who know how to run a business with great customer service and unbeatable prices.
Massive well done to the whole TFT team!
24 July 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Don,
Thank you so much for your amazing review and for your continued support over the years!
Your kind words really do mean a lot to us. We'll be sure to pass your comments on to Andy and the rest of the team—they'll be delighted to hear them. Providing great customer service, expert advice and the best possible value is what we strive for every day, so it's great to know we're getting it right.
Thank you again for choosing Total Fishing Tackle. Tight lines! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Dealing with total fishing tackle is a…
Dealing with total fishing tackle is a breeze. Great communication and great service
23 July 2026
Unprompted review
Reply from Total Fishing-tackle
Hi James,
Thank you for your great review! We're delighted to hear that you found dealing with Total Fishing Tackle a breeze. Providing great communication and excellent service is something we pride ourselves on, so it's great to know that came across. We really appreciate your support and look forward to helping you again soon. Tight lines! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Have a look at total fishing-tackle a top company 
I sent a reel back to total fishing tackle-tackle as I ordered the wrong one, from day one the company emailed me each day with how my order was doing from receiving my reel back to shipping a different one back to me, the customer service is outstanding I would recommend this company to any one ,just waiting for my reel to turn up to finish to job off
23 July 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Robert,
Thank you for taking the time to leave such a fantastic review!
We're really pleased to hear that our team kept you updated throughout the exchange process and that you found our customer service outstanding. We know how important clear communication is, so it's great to know you felt informed every step of the way.
Thank you for your review —we really appreciate your support. Tight lines! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Great Service
I use TFT regularly. I left a review today after I made a mistake with my order, and support resolved the issue quickly and professionally.
Thanks TFT
20 July 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Chris.
Thank you for your continued support and for taking the time to leave us another review! We're really pleased we could resolve the issue with your order quickly and professionally. Mistakes happen, and we're always happy to help get things back on track as smoothly as possible.
We truly appreciate your kind words and your loyalty to Total Fishing Tackle. We look forward to helping you again soon. Tight lines! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
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