Linda Whitelaw

I have been to the Sheffield location to pick up several of their hire horseboxes depending on what’s available. Both the reception lady and Isabel who normally goes through the paperwork are always very helpful and pleasant. Paperwork is easy and takes just a few minutes, you pay for the hire including insurance, then you get the chance to inspect your vehicle with Isabel before driving away. I have to say every vehicle I’ve driven has been a pleasure to drive, from their small 3.5T sonic to the 7T evolution. Always clean and tidy with a full tank of fuel, I’ll definitely be back.

Fast delivery, on time, friendly and pleasant driver

Poor customer service, shocking delay receiving items and refund. Poor quality item (competition jacket) and inaccurate size guide.

Having spent a small fortune with this company in the past I can confidently say I will never buy from Equestrian Stockholm again. Too much money to be treated with such contempt. I am left feeling like they have become so popular they no longer care about customers.

Whilst I wasn’t happy with the original retailer Hotpoint were helpful and able to give me a repair date in the future (we were at the beginning of lockdown) then later I was able to move the appointment forward to a few days later. I was kept informed, the repairman arrived on time and quickly identified the problem. Because the machine was quite new had no parts but ordered what was required and it was fitted 2 working days later. I was really pleased.
At the same time he identified that my dryer was on a recall. He registered it for me and made unusable to keep us safe.

The only fly in the ointment is that Hotpoint have not contacted me since to arrange the dryer repair or replace. 2 weeks later.

The item I wanted wasn’t in stock so I used the email me when available option. It did take 3 or 4 tries to secure my item as it would often be sold out again before I saw the mail, but this was a great way for me to eventually get it without checking every 5 minutes. I used click and collect, which was also hassle free. I’m very pleased, my better if would be that items got to the store a little quicker once purchased, but that’s being picky it wasn’t excessive

Easy to use, companies that quoted were excellent, I’d recommend

I have complained about the voluntary donation to Just Giving, which was NOT clear and was promised a refund within 5/10 days. This did not happen, I have since attempted to escalate the complaint but have not received any response yet. I’m disgusted that this company effectively robs people in need and donors. I understand running costs but being underhand when taking funds and not following a clear complaints procedure I feel is crossing the line into fraud. In future I will find another way to help someone in need, and I will not let this drop.