App is easy to use. The Freeshare programme was great. 4 stars because FX fee is a tad higher than the lowest provider on the market. Withdrawal of funds are also slow (3 days), compared to same day from another provider.
20 October 2025
Unprompted review
Reply from Freetrade
Thanks for your review! We're glad to hear you found the app easy to use and enjoyed the Free Share programme.
We appreciate your feedback on FX fees and withdrawal times, these are areas we're actively looking to improve.
Your input helps us shape a better experience, and we hope to earn that fifth star in the future!
Bought 1 year worldwide travel insurance. Put in a claim for an injury occurred while on holidays. We have prepaid all medical bills and wanted to claim from the insurance. Submitted claim mid august, received a receipt acknowledgement email on 20th Aug, then nothing more. Emails unanswered, calls did not get through to the claims team, got told teams are busy. It's been more than 8 weeks since date of claim.
30 September 2025
Unprompted review
Reply from Holiday Extras
I’m sorry to hear about the delay you’ve experienced with your claim. I can understand how frustrating this must be.
Holiday Extras acts as the agent for your insurer, which means claims are handled directly by the insurer rather than ourselves. That said, we don’t want you to feel unsupported.
If you’d like us to follow up with the insurer on your behalf to help progress your claim, one of our customer experience specialists will be happy to do so. Please provide your details, including your policy reference, via the link below and our team will be in touch.
My son goes to Mansion House Kids Planet. He's very happy there. Management is great too.
20 January 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your lovely review, Mrs Quynh Trang To! We’re so pleased to hear how happy your son is at Kids Planet Mansion House and that you’ve had such a positive experience with the management team. Your kind words mean so much to us, thank you for sharing!
Absolutely brilliant. Sharon Robinson from Chadwick helped me with my property auction purchase which included bridging loan. Very complex and time sensitive case, she worked so promptly, and made no mistake. I am an experienced property investor as well so I know a good solicitor when I work with one. Highly recommend.
28 November 2024
Unprompted review
Reply from Chadwick Lawrence
Thank you very much for taking the time to provide a review, it is greatly appreciated. I will ensure that your comments are passed on to Sharon. Kind regards Neil Wilson, Managing Partner
Website loaded quickly and payment was easy. Not sure about how they handle flight problem yet.
30 September 2024
Reply from TravelUp
Good afternoon, Quynh.
Thank you for your wonderful 5-star review!
We're thrilled to hear that you found our website quick to load and the payment process easy.
At TravelUp, we strive to provide a seamless and efficient booking experience for our customers. It's great to know that you had a smooth start with your reservation! We understand that concerns may arise regarding flight issues, and we want to assure you that our dedicated team is here to assist you should any problems occur during your travels.
Your feedback is invaluable to us, and we appreciate your trust in our services. If you have any questions or need support in the future, please don’t hesitate to reach out. We’re always here to help!
Thank you once again for choosing TravelUp. We look forward to supporting you throughout your journey!
Even though the meat is good, the broth is so bland, it does not taste as good as restaurant. I think the company chose to remove fat from the broth so that it looks aesthetically pleasing when frozen.
6 March 2023
Unprompted review
Reply from Phomo
Hi, thanks for your order and your review. We are really sorry you didn't enjoy the broth as much as we would like. We do remove the fat from our broth and we do not add any artificial flavourings. If you would like to try one of our other broths to see what they are like please email chef@phomouk.com as we would love the chance to impress you!
This is my experience after using it for 9 months. First the long wait, paid more than >£500 then had to wait 5 months to get it. At first, it was working fine, installation was fairly easy. After 6 months it worked only 10% of the time, the power supply would just stop midway for no reason, battery still fully charged. I contacted their support, after 7 days got my first email requesting me to do tests. I did all the tests they requested, even though all the tests were passed while the bike is static, the power still doesn't go through when I'm actually on the road, I wrote back to them, and haven't heard back anything for 2 weeks now. Their communication is shocking. I'm very disappointed, the kit is double the price of any other conversion kit available out there. I went for it because I thought it was good. Now it's broken, I can't take it any where to be fixed.
This bank will give you a heart attack. Like others I signed up after seeing Martin Lewis recommendation. Application was quick. First 10k deposit was instant. Second 10k deposit, from the same account as the first and in my name, was held under review from 7.30pm last night. It’s 10.50am the next day now and the money is still not in. I’m worried and stressed. Their algorithm for money laundering clearly needs adjusting. I imagine millions of pounds are being held in review right now. This is outright stealing money. Even if they return the money, the amount of interest lost needs to be flaged with the fcsc. Will be taking all my money out soon. Praying that I will get my money back Update: got the money at 2pm
3 February 2023
Unprompted review
Reply from Kroo Bank Ltd
We’re extremely sorry that you did not have a great payment experience with Kroo. Keeping your money safe is our priority but we take your feedback to heart and want to do better. We have updated our systems and are now processing these payments faster.
At Kroo, you are what matters to us. You drive us to continuously improve our product and are the reason we never stand still.
If you need some assistance, please get in touch with our dedicated Customer Service team.
Lost my very important letter. I sent a letter to Solihull and it never arrived. I sent queries twice. Both were replied with them saying they will investigate then no follow up. The email they sent from was a no-reply email address so I could not follow up. There is no way you can talk to a real person or lodge a claim. I’m trying to figure out how to sue them.
Strong points: 1/ home visit was arranged quickly 2/ Showroom visit and design done in half an hour, I'm a landlord so the designer recommended a standard design that suited to my needs. I reuse my old appliances, but their sizes were recorded so the design fit over them. 3/ I chose flat-pack which were delivered within 2 weeks, the delivery guys were very helpful in carrying 1 ton of materials up 3 flights of stairs 4/ Good quality material 5/ Price is very reasonable
Cons points: 1/ The quote for installation service was too expensive. I ended up hiring my own kitchen installer which was a lot cheaper
Advice: think of Wren as the designer and the supplier of the cabinet units only. Hire your own fitter and buy your own appliances. They subcontract those services and won't take responsibilities for those anyway. But if you want speed of delivery, good price and quality of cabinet then I highly recommend wren.
26 September 2022
Unprompted review
Reply from Wren Kitchens
Hello Mrs Quynh Trang To,
Thank you for taking the time to leave us this fantastic review.
We value the feedback from our customers, and we will feedback on the cons you have highlighted to the team.
Don't use this insurer. Like many, I chose this insurer due to its cheap price. Paid for house insurance with extra cover for my bike. They refused to pay out my bicycle theft, quoting that the bike wasn't secured to an immovable object. The bike was kept in the back garden, secured with a heavy lock around its back wheel and frame. They said it's written in their policy, but I couldn't find that exact wording anywhere. I feel that they will just throw excuses at you to avoid pay out at all cost. I'm just glad it was a small thing first. Will cost me £1000 to get a new bike but at least it wasn't my house that's on fire. Will look for a more reputable insurer now.
22 September 2022
Unprompted review
Reply from Policy Expert
Good morning,
Thank you for taking the time to outline your concerns to us.
Firstly, it's important to say that we pay out on all valid claims which are submitted under Policy Expert policies. Trinity Claims, have our full delegated authority to handle all claims submitted under our policies and ensure that all claims are handled fairly and in line with our policy terms and conditions. Our policy documentation is Plain English accredited, so our policyholders can be confident and assured in the cover they have selected.
Within the Policy Wording document provided, under pedal cycles, it does state: "We don't cover; theft unless, at the time of theft, the pedal cycle is securely locked to a solid object which cannot be moved, using a specifically designed bicycle lock: or in a locked building." This was confirmed to be the reason for the decline by our colleagues at Trinity Claims and thus we were not able to honour your claim.
We appreciate this may not have been the desired outcome but we hope you can understand that if it is excluded within the policy documentation provided, it is not something we can offer cover for.
If you wish to discuss your claim decline in any further detail, I would be happy to investigate the matter further, please contact us directly. We are available at homereviews@policyexpert.co.uk.
Charlie Luckett from Chancellors was very helpful in helping us find a house to live in Oxford. Chancellors has the biggest selection of houses on offer in this region. We’ve seen a total of 6 houses with them. We made two offers that got rejected at the last minute, but Chancellors was very quick in helping us find the next one.