HORRIBLE EXPERIENCE
Where is my refund for the place I paid for that I NEVER got into because your associate property manager did not provide access info and would NOT respond to MY calls. And when she responded to your calls she gave a fake access code. At 11:30 PM we were without lodging and had to pay $500 for a hotel room that we were going to be resting in for less than 10 hours!
You should do better at vetting property managers and FIRE Lazy Turtle Ovean Rentals - specifically “Cece” (Cecelia).
As long as she is operating on your site I will continue to avoid and ensure my tea Eli g clubs also avoid VRBO.
HORRIBLE EXPERIENCE traveling ALL DAY to be treated like crap!
Reply from Vrbo
Hi Anita,
We’re so sorry for this stressful experience after your long day of travel. Not being able to access the property and needing to pay for a last-minute hotel is not the experience we want for you.
Thank you for bringing this to our attention. Please contact us at help.vrbo.com/contact so we can review the details and help.
Thanks,
Vrbo Customer Support Team