Vrbo Reviews 

A terrible experience! I booked a property on Vrbo, completed the booking process and input my credit card details only to be told by the host that he was not taking bookings for the dates I had requested.
I then tried to book a different property only to receive an email from the host to let me know that property had already been booked for those dates.
Vrbo debited my card with £237! Having money taken for a property that is not available and having to wait for a refund is totally unacceptable. What a waste of my time too.
Needless to say I will not be using them again.

Host cancelled following booking and full payment. Absolute waste of time. A day searching wasted; is it a lottery to be accepted for an accommodation? Won’t bother again.

Do not book through VRBO. We are a family with three young kids (two under a year old), and our vacation was completely ruined by an unlivable apartment and nonexistent customer service.

Upon arrival, the air conditioning was missing, the boiler was broken (no hot water), and we were left entirely without electricity for 3 hours before anyone bothered to help.

VRBO’s customer service has been shocking. We spent hours on calls over 3 days, only to be told they "had no record" of the hot water issue despite me sending proof of my messages to the host on day one. They offer a little compensation and offered even more time to the host to fix the issue. To make matters worse, VRBO actually tried to excuse the host by claiming hot water wasn't listed as an "amenity" on the advert. This is Europe and renting a property without hot water is illegal!

Because of their 3 days of delays and poor support, we were forced to wash our babies in cold water, and one of my children has now temperature. Both VRBO and the host should be ashamed of themselves.

Zero actions, poor help, and zero accountability. Never again.

It has been 4 days and we are still without hot water!

Cancelled a booking online but never received the refund. I was told multiple times it had gone thru but 1 month later still no refund. 8 phone calls, 6 hours on the phone. Still no refund!! Will never use again....

The house we stayed at was perfect for our family, no problems there and the one we did had was resolved immediately. Over the course of the weekend our daughter realized that there were problems in what we were charged and what I paid. I’m an older woman and I trust when you send me a bill it’s correct.Boy have I learned my lesson. We’ve had 3 separate long calls to VRBO with a lot oh I see, yes we owe you money and it will be refunded in 48 hours. Nothing has happened & we are calling again tomorrow but I’m not sure we will book with them again.

We really need a zero star option for VRBO. As a host I have had nothing but trouble with the customer service! They randomly take money out of our account after they email us and tell us the cancellation was the guests fault not ours! We have reached out to a lawyer and we will make sure we are involved in the current class action lawsuit against VRBO. THIS IS THE WORST LISTING SITE WE’VE EVER EXPERIENCED. ZERO STARS!

My experience with Vrbo has been absolutely disgraceful. I booked and paid for a property but Vrbo themselves cancelled the booking, not me. Despite their own team confirming I was due a 100% refund, I have been fighting for over a month to get my money back.
Instead of a simple resolution, Vrbo’s customer service has been a nightmare. They have repeatedly given me scripted, robotic responses and have even tried to gaslight me by claiming the booking was "changed" when it was clearly cancelled. Their only "solution" is to push the burden onto me to pursue a chargeback with my bank, which is an abdication of their responsibility as the platform I contracted with. They admitted the funds were taken by their "Integrated Property Manager" but refuse to take any meaningful action, leaving me to chase them.
I have spent hours of my time on the phone and writing emails, only to be met with stalling tactics and a complete failure to resolve the issue. Their senior team (if it even exists) has been entirely absent. I am now forced to initiate legal proceedings in the small claims court to recover my money. Vrbo’s handling of this has been shocking, and I strongly advise others to be very careful when booking through this platform. They are quick to take your money but will do everything they can to avoid giving it back.

Oh my god..avoid, and don't ever try getting your money back! Just awful, would give minus 5 stars if I could, zero customer service, even take all bad reviews off their page!

I tried to rent my residence with them, in the beginning everything went well and after some years and recently I got a booking without any confirmation from my side.... And the residence was booked for other guests.... Not serious from Expedia group, VRBO and Abritel. Serious lack of professionalism,!!!?

As suggested by the reply of VRBO, I checked with their help support line which is a robot answer, really useless. Please could VRBO confirm that the phone number ‪+1 503-664-1353‬ is one of their organisation? They called me and once I replied nobody on the line.... Thx

Rented through VRBO & host “Danny” at Chula Vista resort in Wisconsin dells. Terrible condo, host Danny and VRBO customer service. Unit was unsafe. Many broken appliances. Broken Garbage disposal, dishwasher, refrigerator, hot tub, which led to water on floor multiple times. Fall hazard. Shower soap dispenser leaked on shower floor making it very slippery. Many safety violations in condo & building. Sent pictures & videos as documentation. Contacted host as well as VRBO MANY TIMES. Waisted 4 days of vacation trying to have items fixed. Host was rude, condescending & arrogant. VRBO was dismissive and unconcerned about liability issues & safety hazards.

If I could give zero stars, I would.

Avoid VRBO at all costs.

As a property owner, VRBO is currently withholding money that is rightfully owed to me. On top of that, I was charged an excessive cancellation fee after their platform failed to sync my calendars correctly, resulting in a booking conflict. Trying to get either issue resolved has been an absolute nightmare.

Their customer service is incredibly poor. I've spent hours on phone calls, live chats, and emails, only to have conversations abruptly ended or my case passed from one agent to another without any resolution. Each time, I've had to start from scratch.

The experience has been frustrating, time-consuming, and completely unacceptable.

I would strongly advise property owners to think carefully before listing with VRBO. If you're a traveller looking to book accommodation, I'd also recommend using a different platform. Based on my experience, there are far better companies to deal with.

I recently book with VRBO and then when I looked at my credit card statement weeks later I had a charge of over $2000 and the charge did not have VRBO in the name and instead had something like "80Lex...", no phone number, email address or website was provided on the statement so I didn't recognize the charge. I called my credit card company and they said it looked suspicious, then disputed the charge and canceled my card and mailed a replacement. About a week later I get a text, probably through the VRBO app saying my payment was disputed and my reservation would be canceled if i didn't cancel the dispute. I did cancel the dispute but what a complete waste of my time and energy dealing with subscriptions associated with the credit card that I had to change because the card got cancelled all because the charge had no way to be connected to VRBO. I complained to VRBO on a chat on the app and was told that this host had some other payment method that wasn't through VRBO but it's ridiculous that they would have a payment system that causes confusion, and isn't obviously linked to VRBO, in this day and age when credit cards get compromised regularly. I hope to NEVER book with VRBO again...way too much hassle and frankly unprofessional.

I can not stress as a veteran and buisness man who travels to AVOID AT ALL COSTS. I had a reservation I spent 24 hours trying to cancel. They said that because I did not cancel the day before they could not cancel and refund (mond you i have not checked in yet and it wasnt for several hours later still) even though I HAD been on with Verbo and Verbo couldn't contact the host to assist. So the reason VERBO couldn't refund and cancel my reservation had nothing to do with ME being able to contact them in time but rather they wanted me to suffer because VERBO could not contact the host in time. Then VERBO support was so in organized and all over the place I dont think ANYONE knows what they can and cant do because at one point VERBO support couldn't assist but then could if I took a screen shot showing that I was charged for the reservation EVEN THOUGH the transaction went through VERBO. Your 1000% better off both in ability as well as cost to just contact the rental company directly and just skip these guys. I found out that my price was double going through Verbo than just calling them directly.

I HAVE USED VRBO MANY TIMES IN THE PAST BUT HAVE NEVER BEEN CHARGED A FEE FROM VRBO TILL NOW!! WHY DO I NEED TO PAY RENTAL ON HOME AND THEN PAY VRBO?!! SEEMS VERY ECCESSIVE TO ME AND THEY ARE MAKING MILLIONS ON THEIR CUSTOMERS!! WILL NOT USE THEM AGAIN AS WE HAD MANY ISSUES WITH HOME AND ALL THEY GAVE US WAS $100. NOT NEARLY ENOUGH FOR THE PROBLEMS WE HAD!!WHAT A RIPOFF!!! LOOK ELSEWHERE FOR RENTALS!

VRBO has ruined my business!! I can't even arrange my pictures the way I want to anymore. My main picture that AI picked FOR ME, Sucks!! My headline sucks!! I no longer have control over MY property!! They also have me as being located a 1 minute walk from the beach. Everyone else is my complex says "on the beach." I have contacted them several times. It's useless! Now you can't even speak to a person. It's all AI...which means more money for them. VRBO is all about the money, NOT customer service! I am looking at other platforms to list my property!

This is SCAM FOR HOSTS!
VRBO is the worst platform ever!
For hosts there is zero support and protection. Our 2 payments were stolen by VRBO and we didn't get any money from them. Every time we write email (and it's impossible to reach platform by call) they say we send money in next 24 hours, then time goes and we dint get our payment.
We had one case 3 months ago and new one 1 month ago, both payment were stolen by VRBO from us.
We deleted our properties and dont suggest everyone never work with them!
They are total SCAM!

Three days ago we were promised a call and an email to resolve an issue ww have with VRBO.
Obviously no call or emails.
Useless customer service.

I recently booked and posted a review of a home I rented via VRBO - and the review was not approved for posting. Here was what I sent in following the question prompts. Only the truth, yet on vrbo the home I rented has 3 reviews with a 10/10 rating, and mine is not one of them. Beware, what else is missing? - do they not post all reviews.

The house was well suited for our group of 12 and had a good amount of space. The neighborhood was nice, and the proximity to the beach was very convenient. The golf cart rental through Emerald Coast Premier Rentals was also a positive experience, with good communication throughout.

There were, however, several issues that affected our stay. The pool area did not have enough seating for 12 guests, and at least two of the six chairs were worn and in need of repair. The pool light was not working, and although we reported it to the property management company, it was never resolved.

The grill was also not functioning properly, with only one burner working. We had to call back after no one initially arrived, and the maintenance solution was simply to provide us with a lighter so we could manually light it.  We found this to be unsafe and not appropriate for a rental that was of this price.

We also encountered cockroaches both inside and outside the home. Management did respond, but when maintenance arrived, he asked whether we wanted the inside or outside perimeter sprayed. When we asked what he recommended, he said he did not know and was “not a bug guy.” He ultimately sprayed outside only.

We were also unable to communicate directly with the host and had to go through the property management company for every concern. Beach towels would have been a helpful amenity, although the other linens provided were clean and adequate.

Overall, the property had good space, a convenient location, and worked well for a large group, but the maintenance issues, pest concerns, limited pool seating, and lack of direct host communication prevented it from being a better experience.

Stayed at a Vrbo. Place had rats and host nor Vrbo would give any refund. Bear tracts home
Disgusting!

We booked a $5,000 family beach vacation through VRBO four months in advance. The day before we were supposed to leave, after months of planning and excitement, the host canceled our reservation. Our children had been counting down the days, their bags were packed, and they couldn’t wait to see the beach. VRBO found a comparable replacement, but required us to pay the full $7,000 up front and then wait 5–7 business days for the refund of our original $5,000 booking. I explained that I wasn’t refusing the replacement—I simply couldn’t temporarily tie up nearly $12,000 because of a host’s last-minute cancellation. I asked if they could apply my original payment, charge only the difference, or expedite the refund, but was told there was no alternative. Instead of making family memories at the beach, we spent the day before our vacation trying to figure out how to explain to our children that the trip they’d been dreaming about for months wasn’t happening.