Groupon Reviews 

I can't lay the blame entirely with Groupon but it would have been good to get better support when I purchased from a suspect merchant. software link was corrupt. I won't be taking that chance again.

I originally contacted customer service to request an edit to my purchase, not a refund. I purchased adult tickets, but the tickets issued to me were child tickets. The customer service suggested to gift the tickets to children in my family or friends' circle. I do not have a child between the ages of 1 and 12 to use these tickets, so suggesting that I gift them to someone else was not a reasonable solution.
I asked Groupon to either correct the purchase by changing the tickets to adult tickets or issue a refund to my original form of payment. I made the purchase in good faith, and I believe customer service should provide a fair resolution when the tickets issued do not match what I intended to purchase. But their response in the chat box was : the sales are final, gift the tickets to 1-12 year old kids in you family. I got tired of telling them over and over that I do not have kids in that age range around me.

Purchased an annual subscription for $99.00 for MS Office 365. Set-up was easy and worked as advertised and worked well initially. I shared my account with 2 family members who were also able to add 365 and worked initially. Within 30 days the Office 365 not only worked, I received a message from Microsoft my account had been cancelled, the same happened to both family member's account I was permitted to share. I contacted Groupon, provided all information requested, I was sent another digital key from Groupon to reinstall Office 365. I was traveling out of country for work for nearly 3 weeks When I returned I saw the email, attempted to redownload Office 365, it failed, said expired. I requested from Groupon my $99.00 payment to be refunded. Still waiting 2months later. Filed a scam report to my bank.

I honestly couldn’t be happier with this experience!

After purchasing our Mystery Vacation through Groupon, Prince called me within 48 hours, and from the very first conversation, I knew we were in good hands. He was incredibly patient, friendly, and took the time to explain absolutely everything without ever making us feel rushed. You can tell he genuinely enjoys helping people, and that really came across during the entire process.

I travel a lot for work out of Myrtle Beach, SC, so I’ve already been to most of the cities on their destination list. I told Prince I was hoping for somewhere new, and he went above and beyond to help make that happen. Even though we had to change our original travel dates, he never made it feel like a problem. Instead, he worked with us to find the best option that fit our schedule while also saving us money.

We ended up upgrading our package because Prince made us feel completely confident in the process, and I’m so glad we did. We booked four nights in Denver, Colorado for two people with round-trip airfare and a 4-star hotel for around $780 total. I honestly don’t think you can beat that value.

What really impressed me was how much he cared. It never felt like he was trying to sell us something—he genuinely wanted us to have a vacation we’d be excited about. That kind of customer service is hard to find these days, and it made the entire experience so enjoyable.

Prince is an absolute rockstar, and I truly hope Mystery Vacation knows what an incredible employee they have. Because of him, we’ll definitely be booking again, and next time I’ll be asking for Prince by name. Thank you for making this such an easy, exciting experience—we can’t wait for our trip!

Great value, great service, great food

The deals are Great. But good luck getting them. Groupon is a black hole for your time. The support is a nightmare. My guess is many people buy things and give up getting the product. If you have a charge on a credit card and the deal doesn’t show up in your account you could waste 10 hours trying to get it. Even if you make minimum wage that made your deal just cost $160 more. So it is not a deal. you could dispute it on your credit card if you do it in time. Again a huge amount of time wasted and you get no deal. Life is too short for Groupon

Paula was amazing and made me feel relaxed 😌

Wonderful experience, everthing was so well layed out for me. With videos and instructions on how to do everything. Recently ran into a issue that I may have caused but I contacted tech support and they replied so fast and helped me fix the issue after a year of having it. Thank you thank you 😊

Groupon provides products and services at an amazing price. You get top rated, personable and immediate assistance from their support team who walks you step by step and respond to you immediately and real time to resolve any issues with your purchase. I am very impressed with the service and assistance I received. I would definitely recommend Groupon to anyone and I will be checking Groupon more frequently to find more deals. This was a worthwhile purchase of MSOffice software and a support team that deserves a 5 star review. Happy customer, named: rk

Love it was best thing i did

It was easy to navigate and purchase my item.

My first time to this school for a haircut. I had a lovely young lady, Angel. She was very sweet and made me feel comfortable. I was very relaxed while getting my hair done. She had a positive attitude.She did very well on my hair. I had many good and positive feedbacks and compliments on my hair by others. Price was great. Service was great. Communication was great. Easy scheduling. Clean place. Very hospitable.

Great product at a great price. Flawless installation and exemplary customer service.

I tried to sign up for a promotion and could no longer sign into my account. In order to get support they ask you to sign in. I found a way in through a non support link to send a message and after many days received this:
"Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further action—should it be necessary—to preserve the integrity of our program and the best interests of our company.

For more information, please refer to our [Terms of Service]

If you have any further queries, please let me know.
​​​​​​​
Regards,

Prahar P
Supervisor
Groupon Customer Support"

My reply:
" Please outline specifically how I have violated your terms of service."

Groupon's reply:
" Thank you for contacting Groupon.

We understand that you'd like more information regarding how your account was determined to be in violation of our Terms of Service.

After carefully reviewing your request, I'm sorry to let you know that we're unable to disclose the specific details of our internal review process or the criteria used to make this determination. These measures are in place to help protect the security and integrity of our platform.

We understand this may not be the answer you were hoping for, and we sincerely apologize for any frustration this may cause. Thank you for your understanding.

Kind regards,
Francis S
Supervisor, Groupon Customer Support"

Groupon has changed and seems to be a poor combination of AI and lack of intelligent people.

My relatives are cancelling their accounts.
It's not the same, not transparent, and I wouldn't trust them with any of my money.

The value of the "deals" posted nowadays are no longer worth the risk.

I predict a class action or bankruptcy sooner rather than later.
Invest your money instead and negotiate your own deals.

The purchase and set up was very easy to install & access. Also the help and assistance that was given AT ANY TIME was definitely a PLUS...

I purchased a food sensitivity test from Ucari.

Russ, the owner is amazing!

I emailed him with a question and he emailed me right back was very easy to get along with and two help! I needed some more information and he gladly provided that. The Ucari test is amazing!

I highly recommend it! Just send in a few strands of hair and they do the rest! I learned a lot about my body and my food sensitivities.

I highly highly recommend Ucari food sensitivity test, as well as Russ, the owner!

He takes great pride in his company and make sure that you are getting the best information and quality service for your purchase!

When I tried to pay the transaction didn't work and the system said it didn't went through and to try again which I did and to my surprise when I tried again the tickets went through twice and I got charged twice. Groupon never wanted to issue a refund and I lost 200$ because of an error and their end and they were no help and juste kept accusing me of double booking...