Mike

Dear Customer,

We are sorry to hear you feel this way, and understand your frustration.
Please rest assured that we strive to make our trial and subscription terms as clear as possible. During sign-up, we outline the $1 trial and the ongoing subscription costs, with several confirmation steps that require your agreement before completing registration.
These details are also repeated in a welcome email series at the start of the trial, reminding every customer of the 7-day window to explore the service with full access and cancel without being charged if it’s not a fit.

That said, we understand that things can get missed, and we never want anyone to feel misled.

If you'd like to speak directly with someone, our Customer Support Manager is available at https://www.financeify.co/contact and would be happy to personally assist you with your concerns.
You can also cancel anytime via the member portal, by phone, or by mail, whichever works best for you.

We’re here to help, and we genuinely appreciate your feedback as we continue improving our service and support.

Kind regards,
Financeify Customer Service Team

Hi,

Thanks for your note.
Happy to hear everything went quickly and efficiently.
We appreciate your support!

Best regards,
Ramp Network Support Team

Hi Mike 👋

We're sorry to hear about this 😥️

For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.

Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.

Looking forward to speaking with you! 🙇️

After reviewing the information you provided, our support team was unable to locate a verified account with any pending transactions in their system.

To help us assist you more effectively, please take a moment to verify and resend your account details.

Once you've confirmed this information is correct, please reply with the verified details. We'll then coordinate with our support team to ensure your request is properly addressed.

We appreciate your cooperation.