Very poor customer service
Very poor customer service. You never respond to messages and phone calls seems not to resolve complains. You keep ringing staff that do not pick up. Not a good way to treat customers. I feel scammed.
Reply from Project Solar
Thank you for your feedback and we sincerely apologise for the experience you have had. This is not the standard of service we hold ourselves to and we are sorry you have felt unable to get through to us.
We have attempted to make contact with you and have also spoken with our internal teams to try to locate any correspondence. We would very much like to resolve this for you so please do not hesitate to contact us directly at customer.resolutions@projectsolaruk.com so we can look into this as a priority.
Kind regards,
The Project Solar Team
Project Solar UK