United Kingdom
Review of Cox Motor Group
Andras was very easy to talk with and eager to meet any expectations. He gave up several hours to make sure that my test drive was thorough. He clearly loves working for the company and speaks highly of the staff and vehicles. Thanks for your help. Stuart
Review of Beer52
Review of Fibrus
Asked me where the nearest cable was when they arrived. Took a while to locate it, then said they couldn't do it today. Meanwhile my current provider was notified to stop my service. I was then without any service for several days until I was reconnected. I was charged a cancellation fee, but after complaining to them it was waved. A totally shambolic experience.
Reply from Fibrus
Hi Stuart
Thank you for sharing your feedback. We are truly sorry to hear about the challenges you've faced, especially with the delays in support and the incomplete build work. We completely understand how frustrating this must have been, and we sincerely apologize for not having the necessary work completed to meet your expectations.
We are also sorry to see that you've decided to cancel your service, and we deeply regret that your experience with us did not reflect the level of service we aim to provide.
If there's anything further we can do to address your concerns or assist you, please don't hesitate to reach out. We truly appreciate your patience and hope to have the opportunity to serve you again in the future.
Kind Regards
Customer Experience Team
Review of Nonna Tonda
The meals are lovely and easy to prepare. We enjoyed trying out things we wouldn't normally prepare. On the last day of our 4 meal trial, the order was meant to arrive between 2:18 and 4:18pm. We usually eat at 5. When it hadn't arrived by 4:30, I tried to find out where it was. As it was still supposed to be out for delivery, I had to prepare something else. It did eventually arrive as we had just finished our meal. I would have thought an update on arrival time would have been helpful.
We will save the meal in the fridge until the next time we can eat it, but that could be in two days time. Rather a disappointing end to our trial
Reply from Nonna Tonda
Hi Stuart,
I hope you are well!
Thank you for the feedback, it's greatly appreciated whilst we aim to improve our service. I have passed this on to our delivery manager so he is made aware of unreliable delivery times.
Review of Clubhouse Golf
The trousers had creases pressed in. The zip isn't fitted properly. I thought the creases would wash out but they didn't and I had to press them with a wet cloth. I suspect that these had been returned by someone else. I didn't return them because it costs me to send them back, which I hadn't realised. I won't be using you again.
Reply from Clubhouse Golf
Hi, Stuart.
Thanks for leaving this review.
Please let us know as soon as possible if you have any queries about an item bought from us. If we discover any faults with zips etc, like this. We will always be happy to arrange for a replacement item to be sent and the old/damaged one to be collected at the same time.
Please accept our apologies for any inconvenience this may have caused.
Review of Express Golf