Ben K

Hi Ben, thank you for taking the time to share this feedback, and we're sorry to hear about the experience you've described. We take concerns about fund holds and support responsiveness seriously, and we'd like the chance to look into this properly. We weren't able to locate an account matching the details in your review, so please reach out to us directly at support@airwallex.com with your account or company name and any relevant transaction details, and our team will investigate and get back to you as quickly as possible.

Hi,

We take product-quality concerns seriously, but we need to correct the suggestion that our certificates are fake or “rigged.”

Our Retatrutide 10MG batch LL-RETATRUTIDE-10MG-0125 was independently tested by Janoshik under report #156926, dated 11 May 2026, with a reported purity of 99.627%. This is not simply a certificate uploaded by Lazarus Labs, the report can be independently validated on Janoshik’s own website:

https://janoshik.com/verify/156926

The batch reference printed on the vial can also be matched against the certificate in our public COA library.

A person’s subjective experience cannot establish the identity or purity of a research compound. Our products are supplied strictly for research use only, so we cannot advise on or assess self-administration, dosing, fasting, appetite effects, or comparisons with other compounds.

We have received only three reports of this nature across the thousands of customers we have served, and we investigate every report seriously.

We stand behind the authenticity of our independently verifiable testing and welcome a direct, evidence-based discussion about any genuine quality concern.

Dear Ben,

Thank you for taking the time to share your concerns. We apologize for any negative experience you may have had with Digital Surge. We understand the frustration caused by the widely publicized collapse of FTX, and we empathize with our customers who were affected.

We would like to clarify some points regarding your review. Digital Surge has not gone into liquidation. Instead, we entered into Voluntary Administration to protect the interests of our customers and facilitate a comprehensive recovery plan. We have worked tirelessly under the guidance of KordaMentha and in compliance with the Corporation Act to create a recovery plan that ensures our valued customers receive 100% of the AUD value owed to them.

Our recovery plan is designed to repay our customers, demonstrating our commitment to restoring trust and rectifying the situation. We have taken these actions to ensure that our customers' funds are recovered and returned in a fair and transparent manner. We understand that this process has been challenging and we appreciate the patience and understanding of our customers throughout this difficult period.

We genuinely regret any inconvenience or distress this situation may have caused you, and we remain dedicated to resolving the matter and rebuilding the trust of our customers. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you and provide any necessary assistance.

Sincerely,

Digital Surge Customer Support