Froze funds for over 7 days
Froze funds for over 7 days, no office hours support in Australia, terrible customer service. You cannot use Airwallex to run a business.
UPDATE: Trustpilot sent me an email saying if I did not provide the case number they would reject my review, I provided it and Airwallex proceeded to gaslight me with the response below. Compounding on my poor experience with them.
Reply from Airwallex
Hi Ben, thank you for taking the time to share this feedback, and we're sorry to hear about the experience you've described. We take concerns about fund holds and support responsiveness seriously, and we'd like the chance to look into this properly. We weren't able to locate an account matching the details in your review, so please reach out to us directly at support@airwallex.com with your account or company name and any relevant transaction details, and our team will investigate and get back to you as quickly as possible.