Deborah G

Hello Deborah, thank you for sharing your experience here on Trust Pilot. I'm so sorry to hear that your card has been used fraudulently. I completely understand any frustration caused by this and that this wasn't resolved straight away.

I hope that this has since been resolved but if it hasn't you'll need to get in touch with our fraud team and they'll support with adding the necessary blocks and investigating this further. I'll include their contact details below. 👇

0800 3891 652 (Open 24/7)
https://www.barclays.co.uk/fraud-and-scams/reporting-scams-and-reporting-fraud/

If you haven't done so already, you can also report this to Action Fraud. I'll include a link for Action Fraud here 👉 https://www.actionfraud.police.uk/

Apologies again for your experience here. I'll include our contact link here with options on how you can address your concerns securely 👉 https://www.barclays.co.uk/help/contact-us/

Lucy