Chebs McGrory

The tickets are very expensive and everything seems disorganised.

They charge 10 euros for a small beer, I suspect the staff are pocketing it as they act very shifty.

£115 charge to change a name. I accidently booked under my wife's maiden name.

Refused to help on Twitter because I wasn't the lead passenger. Web chat useless, not a real person. Virtual phone assistant (forced to deal with it) is a time waster and very frustrating to deal with. Four separate calls to get past it and talk to someone.

When I eventually spoke with someone, they were pretty slow and again made me get the "lead passenger", who is my wife, even though it was me that booked and is paying.

I only wanted to tell you that Ryanair has changed the flight times and your system is still showing the old ones. I think as the travel agent you should already know this and not be relying on the customer to keep you up to date and make it feel like you are doing the customer a favor by keeping your system up to date and accurate

To add insult to injury, you then informed me by email that you may charge me extra because Ryanair have changed the flights. You seem to be trying to lenalise the customer because the package holiday you have sold them has been altered by the airline????

What purpose do you serve? You seem to be creaming off a profit for booking a flight and hotel on my behalf. I should have just booked the flight and the hotel myself

Been a customer for a year and I am happy. Shell honored the introductory offer and performance has been in line with my previous supplier with no interruptions.

They have also confirmed that the price I pay won't shoot up when my year is up so I can stay with them rather than jumping to someone else so overall happy.

One small issue is the reset password option doesn't work for account login. I let them know this via Twitter so I'm sure they are looking at this.

I previously left a 5 star review but after the experience I have had, 2 is more appropriate.

I am a SIM only customer and when I logged into the app last night at 9PM, it flashed up and offered me an "upgrade" to a 19.99 per moth contract that included a Google Pixel Phone. As I needed a new phone I accepted. in total, this was a smooth 2 min process.

When checking my emails this morning, I noticed that they had emailed a confirmation so I logged in to the app again to check everything looked OK regarding payments and at this point I noticed that the supposed "upgrade" actually reduced my minutes from 500 to 250. Upon realising this, I immediately contacted them via webchat to cancel.

The first chat took 40 mins including the queue to start and involved the agent asking me for details for security with long pauses in between. When we eventually got to the point of me asking to cancel, he said "let me take a look" and off he went. After exactly 5 mins of no response, the chat timed out.

I would suggest that if ID want to configure a 5 min timeout, they instruct their agents to ensure they never allow more than 5 mins between responses.

Not be be deterred, I initiated another chat. This one followed a similar pattern but took much longer due to longer queue time, the agent dropping and then me queuing again to re-connect. The gaps between questions were also much longer which meant I had to keep sending characters to keep the chat session alive.

The outcome of the call was that he could not cancel the order as it was processed, I directed him to the ID website where it states that things can be cancelled before they are posted but there was nothing he could do. He did provide me with the complaints team email complaints at idmobile.co.uk in case anyone needs it.

After spending all morning on this, it feels ID believe that their time is very precious and mine is worth very little.

I appreciate that their is a global pandemic but they have slick, automated systems for ordering and paying and if they chose to, they could have slick, automated systems for cancelling an order hours after it is placed. These processes are under their control.

Also, it doesn't say much about their signal when their own agents drop off web chats.

I will update this review if their complaints team. The order number is 110752678

Great value for money and really reliable.

Never let me down, wide range of products so no need to enter my credit card into lots of different sites.

Moved to take advantage of the £100 switching fee. Accidently forfot to click the box to clise the original account so I got screwed out of my fee, after going through a whole tedious process as recomended by the complaints team. Leaving for HSBC.

£4 to pick someone up, comete profiteering. Use Glasgow Airport if you have the choice and hit the greedy feckers in the pocket.

A great altwrnative to greedy traditional banks that are out to fleece you.

Rented a car in Wroclaw and returned in Poznan. Everything went according to plan and no complaints.

Our leather sofa has several weak spots, when we highlighted this they said it was because it was quality leather. When we asked to return it we were told that the normal distance selling regulations do not apply as it is a bespoke item and we need to pay a penalty to return it. Delivery was canceled three times during the bad weather, we accepted these were exceptional circumstances.

Out first Tosca wall clock arrived faulty, the delivery of the replacement was called off at the last minute three times, each time we had to either take time off or arrange for someone to be in. No apology. They said they would charge me £40 if I missed a delivery though, obviously doesn't work two ways. The only explanation I received was their shipment from China was delayed, alarm bells started to ring.

To make things worse, every call to them has a 20 to 40 min wait. When there is a problem, they have a habit of sending an email asking you to call them with no further info.

If you buy anything from OFL, prepare to put your life on hold so delivery can be made at their convenience with all the responsability and hastle communicating falling on your shoulders.

Our replacement Tosca wall clock arrived today and the good news is the hands move, the bad news is the little hand can't pass the big hand without catching on it.

At the moment I am sitting contemplating whether I should just write off the clock rather than go through any more OFL hell.

I have asked from a response from OFL via Trustpilot and I will update if they get in touch.

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Update. Oak furniture land have been in touch and appologised and made sure that all issues regarding my clock have now been resolved. Based on this I have added some extra stars.