Customer

Bought this gift for a teacher from my daughter, love the sustainability of the product. Nice packaging and quick delivery.

Avoid this company at all costs, spend a little bit extra elsewhere.
My scooter was just under 6 months old and stopped working. You have to do al the diagnostic work yourself to find the fault, I had to buy a multi meter to be able to send them results. I’ve been waiting 6 weeks for a replacement part, chased this week to be told I have to buy the part now and they sent me the link to purchase, fast forward to today and they’ve said oh yes sorry we’ve looked at the email trail and see it’s a free replacement part but no stock sorry. Not good enough.

Personally for us the experience was poor. Communication was non existent even to raising a complaint, they’re already over the days to respond and haven’t heard from them. We had 3 failed feedback calls where they didn’t call and when I called and emailed to chase no one called me back. They just kept re booking the feedback and then not ring. The whole process from referral to diagnosis was a year.

Had to drive around to 4 different lockers to find out none were available. Finally after 3 days I found one with free space. Won't use again.

I have claimed 4 times for my phone and every time the service has been amazing.
X 3 my phone has to be replaced and a replacement phone was delivered within a week of me sending back my old phone.
This week I sent my phone back on Thursday and my phone was repaired and returned today.
I was really worried after reading the reviews but have been really impressed. Their online claim system is easy to navigate too.

Love the tiles. They were really helpful when I changed my delivery day. I ordered another pack and some were broken and they quickly sent out replacements. Would definitely use them again.

Use them every time for my contacts. Always next delivery and cant cault them.

Our dog had gone lame on one leg and we were sent away with anti inflammatories and rest and if not x rays of the hips and stifle would be needed as noted in his medical notes. We were giving the cost for this of £380. A few days later Peanut deteriorated again so we booked in for the x rays. When I handed him over there was converation about the price and it may be more if they need to x ray elsewhere. I agreed to this and said the hips and stifles will need doing so we can be sure what the problem is. I also said I wasn't 100% happy with him being put under a general anesthetic and asked for possible sedation. This was at 8.05am in the morning, it then got to nearly 6pm and I was worried sick so had to call them myself several times before finally getting through and I could go and collect him. When I arrived payment was taking and I sat and waited to be called in. When I collected him I asked for the outcome but there was no vet available to speak to or look at the x rays. They couldn't even tell me what they had x rayed. I left with a dog non weight bearing on his leg £380 poorer and no explanation. I then had to wait till 3pm the following day for a vet to call me and they didn't x ray his stifles. At this point I was fuming as our dog is a risky breed to be going under again. We returned the following day and saw another vet which we had to pay for so another consultation fee and medication and he was unable to tell us what was wrong with our dog without being sent for an MRI scan. Thankfully 4 weeks on our dog is back to normal and must of been something minor in the end. Also don't bother complaining as they call your dog by the wrong name and basically call you a lair regarding any conversations you have has with the vets there. If you go make sure you write everything down and get them to sign it, although you shouldn't have to when you are paying good money for a service.
Would just like to add the staff on reception are lovely, when we returned to see the vet again there was nearly a two hour wait and we had children with us, they kindly got us hot drinks for the wait.

Delivered on time.