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I have just seen the reply from SIXT France to my prior review of their appalling service from the SIXT location at Figari Airport in Corsica .

This further reply will correct serious errors in that reply by SIXT:

1) I still await the refund they promised me 55 Days after the poor service. They have promised it, in writing, but STILL no refund

2) SIXT say that some locations like Corsica are franchises, so they in effect, blame them for the shocking service I suffered. In that case, CANCEL that franchise and do not ruin your brand by allowing a bunch of allegedly rogue operators like this one to use the SIXT name

3) My REPEATED attempts to get SIXT to resolve my complaint have been fruitless and that’s why I am posting this.


So, the latest response from SIXT is wrong, misleading and factually incorrect and it proves again that their apologies mean nothing.

Other potential customers should think long and hard before renting a car from SIXT as my experience shows that they do not care about customers.

My message to SIXT is to issue the refund without any further delay or I will post weekly updates until you do.

Very professional service

I would rate this “service” at less than zero.

A terrible experience at Figari-Sud airport with this company and an equally appalling response from SIXT Corsica, SIXT France, SIXT UK and the SIXT international customer service centre.

When I complained, not one part of SIXT picked up my calls and actually offered to help.

SIXT gave me a contract for a different car with a different registration and I then wasted 2 days of a 7 day holiday getting SIXT to correct it, requiring me to do a 3 hour round trip back to the airport and wasting even more time with rude and indifferent staff.

They told me it was “normal” to issue a contract with a different vehicle and then blamed me for not seeing their erroneous contract as a “spam`’

They were unbelievably bad and in 50 years of hiring rental cars, I have never seen anything like this.

When I told them that if the other car [that had my name on it] was involved in a crash, or incurred police fines then that would come back to me, they shrugged their shoulders and treated me with contempt.

Only after my visit back to the airport did they issue the right contract, but did so without even an apology, literally discarding the facts and treating me like I was wasting his time.

I hired the car through EasyJet who wanted nothing to do with SIXT, so I also have a complaint against them.

SIXT Corsica, SIXT France, SIXT UK and SIXT.com were equally disinterested and washed their hands of my complaint.

BEWARE when you rent from SIXT - they would literally throw you under a bus by issuing an illegal car rental contract.

I will never use this company again and will avoid Corsica because they treat tourists like a nuisance. I’ll spend my money in better places in the future.

I will now invoke further action against SIXT, but do take my advice and give them a very wide berth.

Reading other reviews here, SIXT simply roll out the same reply every time by suggesting customers contact "customer, services", which is very odd. I sent 17 emails to said "customer service" team and still await a response today. Its a doom loop that leads nowhere.

So my message to SIXT is "please resolve complaints by your customers as we would not then post reviews that are negative"

Ajay was a very good and patient installer - did a great job in a challenging installation.

Very professional and excellent job

...wonderful staff, great range of tours.

The booking process was very easy and staff listened to our requirements and found the right deal.

Superb service as always, with a smile

Brilliant and responsive service- Well done to the team and especially the service engineer who is first class

Siem, our salesman, was fantastic.

I ordered a new integrated dishwasher, which was “installed” on 7th October - I paid the full price, in advance.

Regrettably, after a few washes, we had trouble closing the door until it would not shut at all. We were unable to use the dishwasher as we were afraid we might cause a flood.

Initial attempts to call the company, email and use the online chat service led nowhere, so after a lot of digging around, I found the CEO’s email address and wrote to him. After a day, a senior manager did engage with me and they sent out second installation team, who turned up on 18th November 2023.

They took one look and questioned “who did this installation?”. I replied “your company did !” - The second installers were clearly embarrassed.

The first team had not installed the appliance properly in any way - the whole machine moved and it was a total botch job. They fixed the botched installation and apologised, as did the manager, by email afterwards.

I am posting a very negative review because the lack of professionalism by that first team should never have occurred and although Marks Electrical have now put it right, the cost of the appliance installation was high and does not represent good value, in my experience.

This may well have been an isolated example of poor service, but that does not really change my view about my poor experience, in this instance. It’s the first and last time I would order from Marks Electrical and at the very least, they should have refunded the installation charge [by the way, I did not ask for a refund, but they did not offer any redress either]

Disappointed.

Product did not arrive - terrible call centre.

Patronising responses.

Will never order again

Don’t bother with this company.

I ordered [online via company website] an Electric Tea Maker on 4/10 and paid in full.

I decided to cancel the order and used the “easy cancel” tab on their site in accordance with the conditions of sale.

The site told me to call their Customer “Care” Centre which i did on 6/10/23 - after a long wait, a man answered and putting it mildly, he was illiterate. He could not/would not advise me and promised I would get a call back. 4 days onwards and 4 more emails plus 1 final call and still no response. Today i spoke to the same chap, who told me that no refunds are approved, that he did not know who the manager was and that if the product arrived that I should reject it. This is illegal and not in line with their own terms of sale.

Undeterred, I have now written to the HQ in Turkey and started a S75 dispute via my credit card provider.

This is for a product they have not despatched yet, but where they have taken my money, clearly in bad faith.

Do NOT use this company, based on my experience, because if you need customer care in the UK, you will be confronted with a helpless and clueless call centre who will do nothing.

I notice they sell via Amazon and they should act to protect the our customers.

Finally a message for Burak, who I assume is some AI chatbot, spewing out the standard BS response.

Do NOT bother replying to me - just tell your boss to refund many money so that I can say good riddance to your business as you will not get the opportunity to “serve” me again

Edit dated 23 October 2023

I have received an email from Trustpilot, pointing out that Easycarhire “question” my review and threatening me they will remove my review as Easycarhire say that mine was not a genuine experience.

I have photographs and video and after a massive effort by me to get a FULL WRITTEN apology by Easycarhire.

So, the review is GENUINE and i will not change it.

If Trustpilot takes the side of Easycarhire and removes my review, there is not much i can do about that, but it will tell others that Trustpilot, cannot be “trusted” as it will be bullied by potentially rogue businesses.

The WHOLE POINT of Trustpilot is to offer TRUE reviews, which of course can be challenged, either way.

I will not be bullied by Easycarhire or Trustpilot and i note that there are lots of negative reviews about Easycarhire - will they now take all down.

Time for Trustpilot to act properly

As for Easycarhire, they need to explain the many negative reviews of their Catania operation and why there is such a wide divergence of reviews - it looks questionable given my experience.

Their behaviour is very odd and they should not fight customers and try listening them instead.,

————————————————————————-
Trustpilot needs to look into the positive review of this business.

I would seriously question the 4* and 5*reviews as the company is terrible at its Catania location.

They regularly try and take money at the end of rentals, through damage that was pre-existing, deposits not being returned and rude staff.

I managed to get an apology and removal of all fake charges, but only after I went to senior levels within the business and told them I had video and photo evidence I would publish if they continued to bully me.

They even tried to get me to change my review if they waived their fake charges.

Totally unsuitable firm to rent a car from.

Update 26/6/23 at 17;00

I have upgraded my view of this company as they have now formally apologised and revoked their invoice.

They have accepted in full that their staff acted wrongly and admitted the charges were wrong.

My experience has been terrible and they still have a lot to learn, starting with better check-in and return procedures, and taking customer complaints seriously.
My upgrade is due to the fact that a manager has apologised and taken responsibility, but it took 5 days and no end of persistence from me.
I cannot recommend Easycarhire because it was still a poor experience, so others will need to make their own judgements and checks before they rent a car in Sicily
Fair play though as they at least admit they got it wrong

ORIGINAL POST IS BELOW


My argument with this company goes on.

The 200 euros they are trying to extort from me relates to a tyre that they say I damaged.

Today, I sent them the photo taken on my phone of the state of that tyre on the day i took the car - I emailed it to them with the Geo/time data clearly visible.

They have not responded and they will not rectify customer complaints

This rental company at that location must be avoided at all costs.

They take your money, give you a bad car, take the extra insurance at the rental. On return, they steal your excess waiver payment through an attempt to blame you for damage that was already there.

Even if you have excess waiver insurance it means nothing with this firm - they are after your money and nothing else.

Worst rental car company I have ever used in over 40 years of hiring rental cars at airports all over the world, including Italy.

They are not responding to my complaint, so i am now taking other actions to recover my money and expose the theft they inflicted on me.

Used this firm, who are brokers and through them I had the displeasure of being scammed by a so called car hire firm called Easycarhire at Catania Airport. What a bunch of thieves !

I have only just started to formalise my dispute with the rental company, but this broker should not use its website to promote car hire firms that scam customers and do so with zero concern. Absolutely disgusted by this firm and their supplier, `Easycarhire

I called them today and they are not interested. Of course, I will send them the photos of the horrible car that was sourced through their supplier and I will also send them proof that their supplier had treated me badly, but I know they will support their supplier.

DO NOT USE THIS FIRM, given my experience, or you risk facing the same problems that I have.

You have been warned.

I will also compile the evidence and send to the consumer press and TV to expose the disgusting behaviour of Easycarhire and this firm who sponsor them

I rented a car for 8 days from this firm and I have been robbed. It was rented from Catania Airport

The rental car was many years old and had damage on every side, wheel and part of the bodywork. I noticed on collection that another customer was being put to stress over alleged damaged, so I paid extra insurance to avoid an argument on return and I took many photos of the condition of the car including all sides.

I am a very careful and mature driver - on return on 19th June, the 2 men at the return hut examined the car like they were looking at a £300,000 Ferrari and not the rotten Skoda they fleeced me for.

They pointed a mark on a tyre, said that they needed a photo but would not charge me. Assuredly, I signed the form and went to departures.

Today, this firm sent me an invoice for 189 euros for a tyre and after I challenged them, they claimed that it was a new tyre that I had damaged, which is a total lie.

The firm are rude, inefficient, dishonest and incompetent and they treat customers with contempt.

Moreover, I am not the only tourist who has been subjected to this type of treatment by this firm.

I will start to post the photos and more evidence of the terrible car they rented out and I urge anyone reading these reviews to avoid this firm.

A dreadful experience that has put me off ever returning to Sicily, which is being ruined by people/firms like this.

A message directly to this firm - given your horrible responses and actions today, I will now start to compile the evidence about your firm to send to

Holiday Consumer advocates in the UK
The travel press in the UK
Consumer experts in the UK

I will ensure that as many people know about how your firm behaves BEFORE they travel to Italy.

You really have annoyed the wrong person

Overpriced spare part for a shower barely 3 years old.

Not impressed.

Great and reliable service even though i paid at a hefty premium to get the product quickly[[30% above the KitchenAid direct website price].

The company was ultra efficient in dealing with the delivery.

No complaints at all, as it was the only item that had the product i wanted.

Fabulous, simple to use app.