customer

I called Fitshop about an issue with my Selectabell weights. Nathan in Customer Service was friendly, patient and helpful. He identified the issue, sought more expert help from his colleagues - without keeping me waiting too long - and did his best to resolve the issue over the phone. When this wasn’t possible, he still found a solution to circumvent the problem.
i appreciate the amount of time Nathan stayed on the phone. And his efforts to ensure I was satisfied with the outcome of our call.

Max, the engineer, fitted my One Taap machine yesterday. Despite having to uninstall an existing machine and tracing a water pipe under the plinths around the kitchen, he was efficient, friendly and fast. He called to tell me when he would be with me and kept me informed at each stage of the install. A good experience.

I've used World of Books twice now and found the experience easy and seamless. The app is easy to use and navigate. And DPD have collected both boxes of books on time. The notifications that the books have arrived, are being checked and that money is on its way are also good. I would definitely continue to use WOB.

Excellent training materials and intelligent

My experience with Wayne was good. He was very helpful and, when the new power supply arrives, I'm hoping my router issue will be resolved.
However, the reason I didn't give Wayne five stars isn't to do with his excellent customer service; it's simply the very long wait times to actually speak to someone at 4th Utility. Although Wayne answered quickly (for which I'm grateful) I gave up the day before after holding on for half an hour each time I called. 4th Utility: you need more staff if your customers are waiting as long as I did. And if there of Wayne's calibre, that's even better.

I’ve been using UK2 for my domains for many years. I find their customer service responsive and helpful and their control panel easy to navigate and use. Basically, they make my life easier when it comes to registering and managing my domains.

The F&M website is well set out and easy to order from. The item arrived - on time - beautifully packaged.
I had one query, which customer service handled in a friendly and efficient way. A great overall experience.

I ordered the product. It arrived on time and in perfect condition.

I called Octopus Customer Service about a payment issue. The wait was only a minute, which is unusual these days - and very welcome.
Amir, the customer service representative, listened and understood my issue. He proposed a solution which was completely satisfactory.
I’ve only been an Octopus customer for about six months. So far, they have been excellent.

Love the minimalist styling of the toothbrush. Very quiet too. Packaging is excellent (I think you learned a few lessons from Apple) and the information is clear.
Haven’t given Suri five stars, as I’ve only been using the toothbrush for a few weeks. So can’t speak to its longevity or battery life at this point. But, so far, so good.

Minaz was fast, competent & friendly. He was unperturbed by having to work around three removal men, coming in & out where he was working. Based on this experience, and the follow-up call I received from 4th Utility after Minaz had left, I would highly recommended this company.

The process of buying contents insurance was very straightforward. The website was easy to navigate, taking me through the process step-by-step. When I needed clarification of what the policy covered, the chat (bot) was responsive and helpful. A good experience.

Found a book from 1974 in excellent condition for a reasonable price. Delivered on time. Good experience overall.

The five stars are for Team 29, who replaced my router within an hour of the fault being reported. And who are friendly, efficient and fast! Also, five stars for the technician who changed my IP and resolved a geo-location problem.
But, two stars to whoever staffs the customer support team. I waited an hour for a technician to pick up the phone. Not their fault. But, hey, you need more staff.
Overall, highly recommend G Network. As long as you don’t have to phone them.

I found Staysure when my usual travel insurance companies couldn’t help me with a non-standard request. It was actually the Trustpilot rating that gave me the confidence to contact them.
They double-checked that they were able to insure me, then were helpful and patient with the insurance process. I found the experience as painless as it could be. The documents arrived, via email, shortly after my conversation. The only reason I’m not giving five stars is that the insurance is a little expensive. But, as it fitted my needs, I was happy to pay. I’m glad I can contribute to their continued high rating on Trustpilot.

I used Tutorful to locate a local guitar teacher. The website delivered one ten minutes walk from my house. Excellent!

I find Salcura’s Bio Skin bodywash one of the best I’ve used. Ordering from their website is easy and delivery was fast.

I ordered directly from the website and the products arrived on time. No complaints. All good.