Jason

Good Afternoon,

We appreciate you reaching out through your review, and we’re sorry that your recent experience hasn’t been a positive one.

We’re sorry to hear you were disappointed with your recent experience, and we understand your concerns.

When placing an order through BoilerJuice, customers are able to select from a range of delivery options, each showing an ‘on or before’ date. This provides a delivery window that allows suppliers the flexibility to plan the most efficient routes — helping to reduce mileage, lower emissions, and improve delivery grouping.

We appreciate your frustration regarding the under-delivery charge. As outlined in our order confirmation emails and FAQs, suppliers may apply a fee if they’re unable to fulfill the full quantity requested, often due to tank size or capacity limitations. That said, we’re actively reviewing how and where this information is shared to ensure it’s even more visible to customers going forward.

I'm very sorry about the missed delivery attempt with your order. Sometimes issues do arise with deliveries at short notice and prevent them going ahead as scheduled. We are reviewing our processes and how we manage communication between our suppliers and customers in these situations, and I apologise that the communication was lacking in this instance.

We're sorry to see that your experience with our Customer Service did not meet expectations.

We aim to deliver the highest possible level of service to all our customers, and our team undergoes regular training to maintain those standards. We're genuinely sorry that, on this occasion, we fell short.

Please be assured that we take all feedback seriously and will be reviewing the service you received to ensure we learn from your experience and make improvements where needed.

We appreciate you sharing your thoughts — your feedback plays an important role in helping us grow and better support our customers.

Yours sincerely, The Customer Service Team

Dear Jason,

Thank you for your feedback. We’re sorry to hear that the change in reporting caused some confusion. While a follow-up call with a doctor is still available, it is offered as an additional service for those who would like a more detailed explanation of their results. We appreciate your comments and will continue to review ways to make our reports as clear and helpful as possible.

Best wishes,
Vista Health

Hello Jason,

Thank you so much! We’re delighted that you found our service helpful, delivery fast, and pricing competitive. For next time you need us, you can find our telephone number at the bottom of the website for quick enquiries.

Kind regards,
LR Centre LTD

Hey Jason,

Thank you for your feedback, and we are sorry the show was not up to you standards, could you please take a min to stand some information it me on the date you attend In Stitches, as I would like to go the video from the night.

Cheers,
Amy

Thank you so much for your kind words!

We’re thrilled to hear you had a first-class experience with us. It’s great to know our team was polite, helpful, and right on time — and that communication throughout met your expectations. We really appreciate the recommendation and your trust in our service.

Thanks again, and we hope to assist you again in the future!

Good Afternoon - thank you for your feedback. So sorry to hear this, please accept our sincere apologies for the lack of communication and for the delay you have experienced on your last delivery. I can assure you i have passed your feedback over to the relevant department. Kind Regards Certas Energy.

Dear Jason
I would like to investigate this issue further.

I had requested through Trust pilot that you provide more information but haven’t as yet received a response. If you would therefore like to email me directly, with your contact details, serial number of the fire and the part you require, I can then work with the relevant department to see if I can resolve the issue.

Kind regards Customer
Care customercare@stovax.com

Hi Jason,

Thank you for sharing your positive experience with My Car Import! We are delighted that you found our service easy and professional and that the process was explained to your satisfaction.

We strive to make the vehicle import process as seamless as possible for our customers, and we are glad that you found our explanations helpful in understanding each step of the way.

Communication is crucial, and we are pleased that you were satisfied with our prompt and effective communication throughout the process. Keeping our customers informed is a top priority for us.

We look forward to assisting you again in the future with any of your vehicle import needs.

Thank you for choosing My Car Import, and we appreciate your 5-star rating and positive feedback.

Steven @ My Car Import

Dear Jason,

Thank you for taking the time to write this review and thank you for your positive feedback.

We hope to provide you with our services again soon.

Best wishes
DocHQ Support

Hi Jason
We do apologise for the inconvenience caused to you by the transit damage your new machine suffered and we are discussing the delivery with the couriers as the service you received in not up to the standard we expect. We hope you are now impressed with the new machine that has been delivered but if we can assist further please do not hesitate to get in touch.
Kind regards, Stuart
Just Lawnmowers