Duncan

Best ISP I have ever used. You don't have to deal with an incompetent series of rings of support people; you get straight to someone who can help with your issues. And they don't overcontend, so you get the speed you pay for. 10/10!

Zero stars. This is quite possibly the worst bank in the UK. Don't touch them with a barge pole. You are constantly bounced around between departments, it's impossible to get anything done, their online interface is 95% advertising, their systems are shockingly out of date, and basically every part of the experience is horrific. There are lots of new banks (Monzo etc.) who have systems that work, are modern, and don't eat your precious time. Use them instead.

Awesome service, awesome app. Leagues ahead of my old bank, who are an utter nightmare to deal with (hours on the phone for trivial things). I've moved all my accounts to Monzo and never looked back!

Monzo is awesome. I'm a complete convert - have both a personal account and a joint account. I love that it makes me feel much more in control of my money than my old high-street bank. I get instant notifications when I spend, can see on the map precisely where each is, I don't have to remember a bunch of passwords (especially not that 3D-secure one! I just open my phone and click "ok" instead; so much better!), I get lovely spending summaries per category (groceries, bills, going out...) which let me quickly see where money is going, and the support is second-to-none: all done within the app on chat, no long phone calls being bounded around departments endlessly). And the card looks really cool, too. Highly recommended; a complete step-change from the high street bank offering, and zero risk because the FSCS, backed by government mandate, covers you in case anything happens to them. I do not miss my old bank even one bit!