K Smith

I can certainly see why waiting 20 days for a refund is frustrating when you were expecting it within five. To clarify, vivenu provides the ticketing software infrastructure for HYROX but we do not process or hold the ticket funds.

Since the event organizer manages their own payment gateway and refund approvals, please reach out to the HYROX support team directly for an update. We simply do not have the administrative authorization to issue or speed up these payments.

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Hello, I have requested further details, please could you include your postcode or customer ref so I can locate your account and look into this. Thank you, Jade.

Thank you for your customer ref. I have escalated this to our Customer Relations team to look into and make contact as soon as possible. Thank you.

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Hello K, we are really sorry to hear you have experienced difficulty with the delivery of your items.
I can see a member of our customer service team is resolving this as quickly as possible for you.