vivenu Reviews 

Mikey Tickets recently showed me the full capabilities of the AI component. I am highly impressed with the scope of the knowledge and ability of the AI to comprehend information as it relates to our setup. It has assisted with everything from basic "build" questions to in depth reporting on revenue and trends. It has already saved our staff hours on items that we have now been able to shift towards focusing on sales. It continues to "learn" and advance as we use it more and more. It has a been a gamechanger. Mike has been a huge asset in getting our staff to not only utilize the AI, but also be strategic with it such as using it for imports. He is always providing us ways to get better and is a true member of the team.

Beware - Advertised Dreamlight Concerts with Vivenu as ticketing platform are a scam in the UK.

We bought tickets for CrimeNight Durham (a Dreamlight Concerts event) for 23rd January 2027 at Assembly Rooms Theatre.

It was advertised on Facebook with the official website address, linked through to Dreamlight's Facebook page and using Vivenu as the ticket platform.

We have since found out that the venue is NOT hosting this event. We have contacted Dream Light and Vivenu and had no response.

UPDATE: I have seen Vivenu’s response. The point here is that Vivenu ignored my attempts to contact them until I posted this review, so my point remains valid.

It has since become apparent that Dreamlight advertise shows for sale when arrangements have not been made, posting false information. As a responsible ticketing platform, I would have expected Vivenu to show better due diligence on the events they put on their platform … and also to respond when a concerned customer contacts their customer service. The fact that their reply to this note is effectively washing their hands of the matter is telling.

Fortunately, I have managed to get a response from Dreamlight now and am hopeful of a refund.

Very professional solution for event ticketing with a pragmatic user friendly back-end.

I would like to say a huge thank you to Jenni H! She was beyond fantastic!!!
I hope she gets the recognition she deserves for the fantastic service she provided! Prompt, helpful and friendly!
10/10 service from Jenni, her responses and how helpful she was for our issue was fantastic!
Thank you again Jenni we really appreciate it!

Our transitions to vivenu was smooth and the system has been a major improvement for us. The mobile ticketing and the ticket transfer both work great.

The system is constantly improving upon their current features. I have given feedback before and seen features changed based on that feedback, which only cements the fact that vivenu is always trying to be better.

The system itself takes time to learn, as do all new systems, but it is worth the learning and helps improve your ticketing operations.

Switching to Vivenu has been an absolute game-changer for our organization. The backend is incredibly intuitive and robust, giving us full control over event setup, seating charts, and real-time data without any technical headaches.

Our ticket buyers enjoy an equally seamless experience. The checkout process is clean, fast, and completely frictionless across both desktop and mobile, which has noticeably improved our end-user satisfaction and conversion rates.

What truly sets Vivenu apart, however, is their phenomenal customer service team. They are incredibly responsive, knowledgeable, and genuinely invested in our success, making them feel like a true partner rather than just a software vendor. Highly recommended!

We've used a lot of ticketing platforms, and honestly, Vivenu is one of the few that seems built for event organizers instead of around them.

The platform gives us a lot of flexibility, the reporting is strong, and we don't feel like we're constantly fighting the system to do basic things. Their support team has also been quick to help when questions come up, which matters when you're managing live events and real customers.

To be fair, there is a bit of a learning curve if you're diving into the more advanced features, but that's also part of what makes the platform powerful.

No ticketing solution is perfect, but Vivenu has consistently helped us deliver a better experience for our audience and our team. Based on our experience, we'd definitely recommend giving them a look. Tribute Music.

We've really enjoyed working with Vivenu. The platform is straightforward and has made managing our events much easier, but what stands out most is their customer service. The team is always quick to respond, helpful, and easy to work with whenever we have questions or need support. It's been a great partnership, and we appreciate having a ticketing provider we can rely on.

We recently completed our first year using Vivenu as our ticketing platform for our three holiday light shows, and the experience has been excellent.
From the beginning, the Vivenu team provided outstanding customer service and support. The onboarding process was smooth, and they made it easy to build and customize our events to meet our specific needs. Whenever issues arose, their team was responsive and worked collaboratively with us to find effective solutions.

One thing that really stood out was their commitment to our success. They even conducted an on-site visit to help ensure our events launched smoothly and that all systems were operating properly. That level of hands-on support gave our team confidence and contributed to a successful season.

Based on our experience, I would highly recommend Vivenu to organizations looking for a flexible and customer-focused ticketing solution. We are excited to continue building on what we started this year and look forward to implementing additional improvements and enhancements together in the seasons ahead.

As a seller working with vivenu, the weekly help and transparency when resolving issues has been stellar. Support is highly personalized and vivenu recognizes how to build solutions for unique customer cases. I think they'll get even better with growth, but it feels very personalized when working with them.

The software setup can be complex, but once you solve the logic, it trickles down to making a lot of sense and giving the end user a lot of control over their outcomes.

Recently jumped on board with Vivenu as our ticketing platform for the Loyola Athletics Department here in Chicago. I can honestly say, without hesitation, it was the best decision we have ever made. Vivenu is unmatched when it comes to ease of integration, customer service, and ticketing technology. From their knowledgeable sales team to their top-tier customer service team, I can honestly say I have never felt more important as a client than I do with Vivenu. I am a small team of one, and while I have plenty of support on my end, I still need a company that goes above and beyond what I need in terms of a ticketing platform. From day one, Vivenu proved that, and more, to not only me but also other key decision makers and leaders in the athletic department. When I have feedback, they take it and either use it to help build something better or explain why something works better a certain way. They have an incredible response time from not only the people I have worked with for onboarding, but also their chat feature inside the platform is incredible. Everyone at the company is clearly knowledgeable and hardworking. Huge shoutout to the onboarding service team: Mike M., Cassie E., Jake M., and Inigo M. L. I am really looking forward to learning more about this great platform and company during our partnership. I think it will be a great relationship that Loyola looks forward to continuing.

I am happy to be partnered with Vivenu for all of our event needs. Vivenu has provided first class ticketing service that supports 2000+ events for our youth baseball company. The vivenu platform has supported 6 figures+ ticket sales in a singular day and was our only suitable option to pick as a digital ticketing provider.

Horrible service, paid for tickets and only to hear days later that they got cancelled because "payment was aborted".. this is BS.
Customer support takes zero responsibility, not offering any help.
Been buying tickets for years now, never experienced anything like this.

Double charges clients and take no accountability. All they do is asking to contact the organisers but VIVENU is responsible for payments! Useless “no-reply” emails or chat messages where you can’t even attach a statement prove them wrong is used in an attempt to get away with their lame services. Worst payment gateway ever and no company should ever use it.

Utter waste of space. I'm trying to contact them via all forms of communication and they WILL NOT respond. All email addresses including forbidden forest are not replying. These ticket companies should not be allowed to trade in the UK if they cannot provide support. I will be finding other avenues to report them. Utter disgrace.

I have to pay an installment. 24h prior to my installment date, i have went to my account and added a new payment method and switched the new method to primary. I also tried to delete the previous payment method but it wouldn't allow me.
When the installment date arrived, my changes were ignored and they attempted to take payment from the previous payment method which failed for obvious reasons and said they would attempt to take payment again the following day.
I immediately contacted support and now, 48h later, still no response with the payment failing a second time. I never used Vivenu before and clearly this will be the last time as i now have no trust in their operational capabilities.

Update 23/02/2026: I can not even log into my account anymore. I am still charged money for my ticket installments nut I can not access my Vivenu account. It won't even let me reset my password the normal way as I do not get a password reset email (I checked my filters). I had to go around and request a password reset email through my own order receipt link. After resetting my password, it still told me that my details are incorrect. They are in fact correct. Their website is completely broken and Vivenu is most likely hiring their staff based on diversity and "cultural fit" rather than skill & expertise.

Finally, a ticketing solution that is modern and can keep up with the technological developments ...

Standard pre written replies. Holding a refund for a hyrox flexi ticket and keep saying 5 working days about 20 working days have now past.

Extremely abrupt and rude. Will never purchase any tickets via this company again. Unfortunately this leave a very bad reputation for Hyrox Uk.