Wayne Botelho

I'm at my wits end dealing with the agents on paddy power live chat. I have been on hold for over an hour and a half speaking to an agent when then it timed out and was put through to another agent who has still not dealt with my query. This is a really poor service and aftercare from your company. The agents were very incompetent and cannot understand anything. Please see the full transcript on my live chat.

I placed a bet last night on NBA and the bet was late even though paddy powers were still laying it and not taken off after kick off. Your agents are telling me it started at 00:10:00 but in fact it started at 00:00:00 which was Cleveland Cavaliers vs Atlanta Hawks and I placed the bet at 00:02:00 which is a late bet. I didnt want to but i feel Trustpilot need to know that this is fraud because if the bet had won paddy power would of said its late. I watched it and follow NBA and was watching this match particularly on TNT2 and i even sent the flashscore screenshot of official starting times but the agent was very uninterested in what I was showing and said that is that with no explanation or reason.
This is totally unacceptable as paddy powers have stolen my money for a mistake there side.

Lowell are nothing but thieves. They have stolen my money for the last 3 years after threatening behaviour. They claim I have debts with o2, T mobile and Vanquis which are approximately 10 years old. They will not get another penny from me as I dont owe them this as I have checked with all the creditors who say they know nothing about these debts. They have apparently been sold on these debts. I'm no longer repaying this and will have to produce a CCA and fight me through the Courts.

Absolutely disgusting service from Sendcloud. They charge you what they like and added another £10 on. I payed there disgraceful invoice this morning. Parcels get lost and they take no responsibility for it whatsoever. They don't compensate when things go wrong. I would give zero star if I could.

Absolutely dreadful service by Webador. I cancelled my subscription back in October 2024 and they are still trying to charge me till February 2025. This company should not be allowed to operate as its fraudulent. I highly recommend nobody to use there service.

I have never used Gruum before but this will be the last time I ever use them. It's disgusting customer service and all you do is speak to an interactive BOT. I placed an order on the 6th December as a Christmas present and am getting anxious as it's now the 15th December and still not received.

Don't ever trust this company. They claim I owe £70 in fees for a credit card with Vanquis. I have not had any correspondence from TCGL for over a year. They wrote saying Vanquis Offset the debt and nothing was due to me yet they want to charge me legal fees. They can swing for that and I'm also out of work. It's supposed to be a no win no fee company.

Spoke to Ashleigh at my local dwp and I made an enquiry into receiving a hardship payment as I have been offered a new job starting tomorrow. She was very unhelpful to say the least and said they don't just give out money. I made my claim on Monday but they said until you get a 1st appointment they don't give out money. How am I going to go to work If I have no money. Travel costs. I paid enough national insurance contributions but when it comes to helping people get back into work DWP don't want to know. It's a total disgrace. I'm going to have to walk 3 hrs to get to work and 3 hrs back home.

Very disappointed with the level of service. Parcel sent on Sunday and has still not received it come Wednesday. You cannot speak to a human and the live chat is rubbish as it does not give you the information you want. States it is being investigated and will be responded to in 24 hrs and its now way surpassed that. I will never be using Evri again as this is a poor service by far the worst courier delivery company thats why they are cheap,

If I could rate Corals Zero I would. I was betting online with corals for years and they are destroying the industry now. They are only allowing me net losses of £40 per month. I can bet thousands on my other betting accounts. This is ridicule as when I bet my minimum stakes are £50 so everyone can do the maths. The customer service team are absolutely useless and the company should be shut down if they are afraid to take a decent bet. They want to know everything about your finances and ask to see bank statements which no other betting firm has asked. I'm surprised Corals have any customers left.

William Hill are the worst betting operators and customer service ain't got a clue. I keep getting emails regarding free spins but william hill have closed my account for no apparent reason. I was told last week and have an email stating my account has been reopened but its not. How does this company still operate.

I placed a bet via debit card in a corals shop yesterday and noticed this morning that the refund which were my winnings have not gone in. I called customer service and they said they are refunding customers by Bacs which takes 3-5 working days. I use all other bookies and payment is instantly. Think this is against the law because the deposit method was different. Worst high street bookmakers and should be shut down.

William hill are the worst betting firm there is and decided to close my account because they didn't like what i said about them which are the facts. They took a deposit from one card and paid out my winnings on a different card. This is a totally unacceptable. I will never use william hill or step foot I one of there shops again.

I placed a bet with one debit card and william hill are to return my winnings to a different card I got registered on my account. That is highly unlawful and goes against closed loop betting policy. I tried contacting william Hill on live chat whom the agent didn't have a clue about anything then I requested ti speak to a manager/supervisor. I was put on hold for 1 hour 30 minutes with no response on the live chat. How william hill can call this good customer service is beyond me. This company should not be allowed to trade as breaks all the ruled and will be taking this up to the top as far as the CEO and racing post. My friend has also told me that he has been playing bonus drop for over a month without even 5 spins and every day comes as a loss. How can this be random. This is a total shambles and disgrace of a company which needs rebranding and get rid of the staff whom don't know what they are doing. You might as well get rid of the live chat as nobody ever answers. I'm surprised with the way william hill operate they have any customers left. This betting industry are not well regulated and let me gamble as much as I want without even carrying out checks. They also restricted my bonuses and sent me an email saying they carry out checks but still let me bet as much as I want.

I was offered a quoted amount of £470 for my Google Pixel phone but when received they claimed it had markings on it which it never. My phone was in pristine condition when sent out and got a regraded price of £125. Begrudgingly I accepted the offer because I had to pay bills and there accounts department would require me to take down the negative review before paying out my money. I got a quarter of what I should of got paid for an immaculate phone. I have all email trails from this company offering bribes and now think it's time to close this company down as they were given a perfect immaculate phone and I got paid a fraction for it.

William Hill are one of the worst gambling operators online and can't see how they are still in business. So I bet online and on Thursday they allowed to let me bet and lose £390. The following morning they sent me an email about social responsibility and gambling tools and said they are stopping promotions on my account. On Friday they let me deposit another £100 and lost that. Now how brainless are Willam Hill. They let you bet all the money you have without checking but cancel promotions. Should be closed down by the gambling commission.

William Hill are a joke of a company and if I could rate them zero I would. So there theory of safer gambling is restrictions to all my bonuses but let me deposit and lose over £700. They are happy to take your money. Will never use this company again. The customer service is completely non existant.

Following on from my previous complaint I would like to add that this so called claims company has withheld onto my money. I had a successful claim through Harvey and Thompson and got the transcript to say they made the payment via fast transfer on 06th October. When I chased the claims guys legal they are saying payment was received on the 26th. I think they are a cowboy company and been told now I will be expecting payment within 3-5 days. I think they are a fraudulent company and will not be dealing with them again.

Bought a pair of monthly contact lenses and after 2 uses the contact lenses felt like there was grit in it. I spoke to customer service who were useless. I have been wearing contacts for the past 10 years and they made me feel like I was inexperienced. They said I need to go to my Opticians to get my prescription even though I don't have one. There aftercare is diabolical and can't understand how they are still in business selling shoddy products.

If i could rate this company zero i would. 118 118 is not what it says it is and i would stay well clear. I have been on the phone to an agent for over 35 minutes and everytime i ask her questions she says i have to put you on hold. Clearly on there T&Cs it states that there are no charges and the minimum payment amount is £17. I have just checked my first month payment and been charged £42. Its an act of fraud to charge more when customers budget each month. This company is just like all the other credit cards and charge you what they want. The manager i demanded to speak to was worse than useless. This is the worst credit card company i have dealt with and the customer service is poor. Will Pay this off and never use again if thats the way they treat customers.

The issue that I have experienced was: I placed a bet in william hill on distance of horse winning and it won. I took my bet to the counter and the staff refused to pay me as they did not know how to settle it and said I had to do it on a special slip. I was not told this at the time of placing. The staff said all I can do is return your stake money which is why I'm making this complaint as its complete ridicule. The staff are so incompetent in that shop and were not customer service orientated. Worst experience ever