The girl with an opinion!

Very disappointed with Adanola.

I placed an order for my usual sizes, and I was saving it for Christmas. I had been unwell with an ongoing health issue and had dropped a lot of weight in a very short space of time, altering the size of clothing that I now am.

I contacted Adanola 2 months after this purchase and asked if I could exchange the clothing for a smaller size. I didn’t want a refund, and would have happily paid for the cost of returning the clothing and the cost of shipping the new sizing back out. I contacted their instagram page and was told they couldn’t help and basically it was tough as it was outside their 30 day returns window.

The items I’d purchased are in their original packaging, unopened. I haven’t even tried them on, as I know they now won’t fit due to the ongoing health and subsequently weight issues I’m struggling with.

There is no reason Adanola cant help me, it is a choice of theirs. I asked to speak to a manager who reiterated the same message.

I am deeply disappointed with the lack of empathy, understanding and customer service I have experienced. I hadn’t just changed my mind on the clothing, the weight loss has been out of my control and I cannot put this weight back on, so I now have clothing I cannot wear, still completely unopened, sat being unworn, when Adanola could simply help me. This has been a very upsetting experience for me, on top of an already distressing period of time.

You have lost a loyal customer.

Order number - 4367896.

What a lovely shop with beautiful, quality toys for children supporting their development! I ordered a teddy mouse on their website which was very easy to navigate. Shipping costs were fair, and only 48 hours after ordering, had received the mouse! It was very well packaged and there was a lovely handmade thank you card inside which I thought was a beautiful personal touch. Thank you Rose and Friends, I’ll be ordering from you again! Xxx

Ordered a white base layer to wear under my hockey shirt during a match and found gymshark had one reduced from £25 to £20. I got a 10% discount code then making it £18. Shipping is average price at £3.99 making my order just shy of £22 in total. I was nervous seeing these reviews but thought to tisk it and try it. I ordered the top Thursday night and it arrived today (Saturday morning). It was packaged well, the base layer is thick and I’m super pleased with it! I will order again.

I’d placed an order for a skort and a skin t shirt as they were in the sale and THEN looked at TrustPilot reviews. I was then really worried if they’d arrive, if I’d get the right product, what would happen if I needed to return an item… I ordered Sunday night, my items were dispatched Tueaday and arrived Wednesday. Items are as ordered, fit nicely, packaged well and shipping was super speedy. Maybe I’m one of the lucky ones, I don’t know, but I’ve got no complaints.

I got my hockey stick bag from Cricket-Hockey and managed to get 10% off the price, this made shipping almost free! #girlmath :D I paid for 2nd class shipping on Wednesday night and the bag was delivered on Saturday, I’m so pleased! Many thanks Cricket-Hockey.

Superb company! I got a £190 hockey stick for £95 in their sale due to it being the season befores colours! Fantastic description of the stick, made picking it much easier. The website was easy to navigate, shipping was within 18 hours, delivery within 48. Very impressive. Stick was well packaged and they sent me a sweet in there too - great personal touch. I will be back. Many thanks One Sports Warehouse!

I have used monster piercing twice and both times I’ve had no issues. The jewellery is ordered the first time was too small but that was my error, so I reordered the correct size and have had no issues.

I had ordered two large Christmas crackers for my children and waited for them to be delivered. They arrived in a bag, no box, so were totally squashed and misshapen much to my disappointment. It’s not worth the effort to send them back and have them resent, but I won’t use Robert Dyas again as they did not package my order properly resulting in it arriving to me damaged. A great shame. Order no 1220996128.

Once again I have made another purchase with Scandiborn and I am super pleased with their pricing, the ease of ordering and their shipping/deliverey. I will be back!

Order no - PF932647

I had never come across PlayFaire before surprisingly, but decided to try them and I’m so glad I did!

I called initially to ask if they did a price match, and the lady on the phone was so friendly and polite, she confirmed they did so whilst I was on the call, I placed my order. She refunded the difference for me which I was very grateful for and my shipping was still free! My item arrived today in perfect condition and I’m just so pleased. Thank you so much PlayFaire, I am so glad I’ve found you and will be back!!

This is my second order with Dusk. After purchasing two settees and having a fantastic experience, I decided to order my new ottoman bed through them. Delivery was quick, and I was super pleased with my 20% off offer. Only slight thing is the colour on the website doesn’t truly reflect the colour of the bed material. It still works in my room, but I prefer the website colour to the colour of the bed. Still, it was easy enough to build alone, it’s sturdy and arrived quickly after ordering. I will return Dusk! :-)

Incredible quality! I’m so so pleased with my new wardrobe, chest of drawers and two bedside tables. Roseland is expensive, but you pay for what you get. I wanted quality furniture that will last a lifetime and I absolutely have this with the Celine Washed Oak range. It was easy to order, delivery was the following week and I have had zero issues.

Superb experience! I got a 3 seater Sloan and a love seat Sloan in the most beautiful olive colour. I got 20% off. Delivery was quite expensive at £30 but probably isn’t Dusks fault. The quality is fantastic and I can’t believe the pricing. Amazing. Just waiting for my bed to be delivered by them which is my second order :-)

I signed up to the emails and got 10% discount which was great. I also requested to be notified when the croissant butter was back in stock, and when I was by text and email, I managed to order some. It was in my hands the next day. Superb communication, shipping and product. I will purchase from DELLI in a heartbeat.

Absolutely perfect experience. My order was easy to do, it was on offer (15% off), delivery was free and speedy. I’ll order from Taunton Leisure again!

I am a new fan! After fangirling over their pieces, I was treated to a jumper, some leggings and some socks and couldn’t believe the quality and how good the fit is. It’s expensive, but you pay for what you get. I’ve since ordered sweat pants, several jumpers and more leggings and each time been really pleased. Shipping has been speedy and any questions asked on Instagram I’ve had a response within the hour. Very impressed!

Brilliant company. Easy to order, easy to upload the relevant documents for proof of reg ownership, very fast delivery.

Amazing company. I ordered a Regatta changing robe for doing the school runs and waiting outside dancing for my little ones lessons to finish, and it arrived less than 48 hours after ordering. Sadly, the fit wasn’t for me as the hood was tiny and barely sat on my head, which of course is an issue with Regatta and not Avenue85. I returned it with ease and decided to bite the bullet and just spend the bit bucks and buy a Dryrobe. I phoned first to check with sizing and a really friendly lady answered and helped me find the correct size. I ordered it today with 10% off which I was grateful for, and already I’ve had an email from them saying it’s been dispatched, and another from Royal Mail saying it is being delivered tomorrow. I can’t imagine I will have any issues with the order, but I am thrilled with the customer service, ease of ordering (and returning), and the speed of shipping and delivery. 10 out of 10! Many thanks and I will be back. Xx

Absolutely fantastic small business. I was desperate to get my bunny mad daughter a new release Jellycat Lavender Smudge Bunny, and I KNEW they would fly off the shelves. I messaged their instagram page and got a response the same day with when they estimated stock to arrive and was advised how to get an email to inform me when they did. I signed up, and low and behold got the email earlier than the expected delivery date. I ordered online, it was an easy website to follow. Fair pricing even on postage. The bunny arrived beautifully packaged and in a perfect box to protect it during shipping. It arrived in very good time and I am just thrilled with my experience from start to finish. Thank you so much Green Pheasant Gifts, I will be back for more Jellycats! Xxx

The most perfect experience! I signed up to the emails to get free shipping only I didn’t receive a code. I phoned the company and the very kind lady that answered made me a new code that worked on my order. There was already an offer on the Stanley cup I was ordering and I then got delivery free! I was thrilled to receive it today, only 20 hours after ordering it! It was packaged well and arrived in perfect condition. Very grateful to this fantastic company! I also did get the code in my inbox a short time later, I had just been impatient 🥲🤣 Thank you again xxx