500325

Good Afternoon

We’re sorry to hear that you feel this way about your experience with us. This is certainly not the level of service or support we aim to provide our customers.

We’d really appreciate the opportunity to look into any issues you may have experienced with your broadband service or the support you received, and see if there is anything we can do to help.

The quickest way to get in touch is via Live Chat on our website. Alternatively, you can call us on 0333 241 4449.

Opening hours:

Monday – Friday: 9:00am – 7:30pm
Saturday: 9:00am – 4:00pm
Sunday: 9:00am – 4:00pm (technical queries only)

Kind regards
Onestream

Thank you for leaving us an incredible review! We’re super happy to hear you’ve received a 5* experience with us!

Thank you for your review and 5-star rating!

Thanks for the brilliant review! We’re pleased you enjoyed your time with Tapi and we look forward to welcoming you back soon 😊- Danny

It can be particularly unnerving to see your balance dip as a new customer. You may be wondering if you made the right decision to switch to PensionBee, as you may never have seen your pension go down before. But remember that you are only seeing the dips because we are giving you full transparency over your pension for the first time ever. Where previously you saw your balance once a year on an annual statement, the likelihood that it had gone up was quite high, since most downturns don’t last longer than a few months. Your old pension did experience downs - you just never saw them. We think it’s better to be honest about what’s happening with your money all the time and not just once a year.

Your BeeKeeper is always on hand if you have any concerns or questions.

Jasper
Team PensionBee