Likewise Tech Pack Insurance /Poor service
Hi Barclays sorry for this review but It reflects on you as well because you provided me this company called Likewise as manager of you Insurances.
They never reply any messages on trustpilot or customer via emails to give a update.
Likewise, Poor service!
I am very dissatisfied with the service provided by Likewise.
I opened my claim on November 28th and the agent already told me they wouldn't have the part to fix my iPhone, so they promised me a full refund and charged me £99 for the excess.
I was informed that the refund would be in 5 business days, now it's been 11 working days and the company keeps giving me wrong information.
I'm losing money because I'm a social media influences and I'm unable to make my paid posts
I've called more than 17 times, opened a complaint, the complaint department promised several calls so far and they never called me.
I've given them some resolutions like to send me a mobile, downgrade one until they send me my refund so I'm able to continue doing my job, but they're not taking it into a consideration.
I will want all the money I lost, and I want my refund, BECAUSE I NEED TO GET MY PHONE BACK.
13 December 2021
Unprompted review