Tried to use likewise through RBS. They confirmed 3 separate dates and each time cancelled the night before. However after talking to them on the phone they did come back and fix the issue quickly .... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
The technician was polite, explained what he had done thoroughly and was quick, the only negative is that the service was rescheduled twice, and the website date change function doesn't work, so had t... See more
Company replied
Verified
Got a visit from Mark Mulrennan, a repair engineer at Likewise. I was sceptical at first only because there was a few things wrong with my mobile phone. After around 45 minutes or so I got a knock on... See more
Company replied
Verified
The technician who fixed my phone did a wonderful job! I was very impressed by their professionalism and how quickly the repair was completed. I was frantically trying to back up all my data, but they... See more
Company replied
I have been a loyal likewize customer of many years. I've always had a great experience with the company. Recently I have contacted likewize for my case to be reviewed and they've been ever so helpful... See more
Company replied
Verified
The home call out was arranged, with clear comms right upto arrival time. The replacement took about 30 mins with Sam the engineer knowledgeably explaining the process. All went well, with a fully w... See more
Company replied
Verified
Ive had phone insurance with Likewise for nearly 10 years. Its cost effective, covers my devices when I upgrade or change and is easy to use. Ive had the same repair operative for all those year... See more
Company replied
I had a broken screen on my Samsung S23 Ultra and Likewise were amazing, easy to book on the Samsung website and the technician was on time and fixed my phone in few minutes in my car park. No hassle... See more
Company replied
Verified
Ajay was fantastic. His customer services skills are second to none. He was brilliant at explaining the process and his communication was frequent and thorough. It's super stressful when your phon... See more
Company replied
This is the second time I have used Likewise. My son broke his phone screen and with the hassle free booking and home repair, its all pretty straightforward and convenient. Currently they ha... See more
Company replied
Used this company through my banks phone insurance and can’t recommend them enough. Turned up at my work on the agreed day at the agreed time, replaced the back glass on my phone in about an hour and... See more
Company replied
Verified
My repair was delayed by 7 days (a total of 14), but after all the company behaved fair to me and offered some compensation for delay. Phone it's perfectly fine now.
Company replied
Had a young lady called Macie who from start to finish was amazing support . Answered all my questions and solved all my queries. Too levwl customer service
Company replied
Verified
Likewize keep you updated via both email and sms throughout and provide you with an allocated time slot. The likewize technician came 15 minutes earlier and let me know prior. The whole process was th... See more
Company replied
The lad who came to fix my Samsung S20 Ultra (think his name was Sam), did a fantastic job as it had many cracks on the front and rear. It only took him about 30 minutes and it now looks brand new... See more
Company replied
I found Likewize through the Samsung website and used them to repair a cracked screen on my Samsung Galaxy phone. Booking an appointment was very simple and I managed to get one for the very next day... See more
Company replied
Had a phone tech called Nick out today to replace my s23 ultra screen . Superb service . Informed me of arrival time and was prompt on advised slot. Very professional , friendly and done... See more
Company replied
Verified
Time slot given the day before and messaged me to see if they could come earlier which was good as it meant I could get on with my day sooner. They got my phone back up and running really quickly. It... See more
Company replied
Verified
The roadside service in repairing my mobile was undertaken by Michael who was a really lovely guy. I thought it was impossible with a black screen on my mobile everyday for the past week, although I k... See more
Company replied
Exceptional service, there was a phone call confirming the exact time of arrival, arrived within the time slot, very friendly chap, phone fi took about an hour, and cheaper than some of the local rep... See more
Company replied
Verified
Ethan was absolutely brilliant, called to let me know his ETA, did a fantastic job on replacing the screen on my phone, couldn't be happier. Would definitely recommend.
Company replied
Kane Reeve Came on time very polite completed the battery replacement on two iPhones in 1hr 15 minutes. All is working fine thank you Ray & Chris Clark
Company replied
Verified
The technician was really polite and explained the process. He arrived on time and got on with the repair. Once repair finished he checked the phone was working. Really pleasant personality.... See more
Company replied
Verified
Repair Technician 10/10. Customer service was poor. Had 2 rebook twice. Was promised a change of address but then told it was 6.5 miles out and the limit is 6 miles. This is all ok however I should no... See more
Company replied
He arrived late delayed at last appointment but worked late on a Friday evening to get my phone fixed all with a smile on his face really appreciated 👏
Company replied
Verified
Fantastic service, phone was repaired very very quickly! Literally looks brand new again. Extremely happy. Technician was very friendly, polite and knowledgeable. Couldn't be happier. Thankyou... See more
Company replied
Likewize is a fantastic, convenient & efficient service. I would like to say a huge thank you for the fast repair of my mobile phone screen (LEDs) this morning. Very much appreciated, i am extremely... See more
Company replied
Verified
The technician called before her arrived,and updated when he got delayed by restrictions. He was quite professional in doing his job and was quite polite.
Company replied
Verified
Super efficent! Booked appointment on a Friday for the Monday, fixed my flip5 screen within half hour at my home address. Phone is like new, excellent service.
Company replied
Verified
Really easy service to use. Engineer who turned up was great - and the repair exceeded my expectations, so very pleased. Communication leading up to the repair day was also excellent. Thanks!
Company replied
Just wanted to say thank you so much,had a man called Kane come to fix the screen on my daughters phone, he arrived on time,was very polite and helpful and phone was all fixed within a hour,all works... See more
Company replied
Verified
Engineer rang to say he could come earlier than my time slot. Repair was sorted quickly.
Company replied
Verified
Technician arrived exactly when they said they would, calling in advance to make arrangements. Friendly and courteous, they made the repair quickly and effectively waiting with me until the handset h... See more
Company replied
I'm giving three stars at this point, because I called to follow up on a claim I made for my phone. When I called them, they told me that they were going to send me a cheque for the amount I paid... See more
Company replied
Verified
Managed to book my repair hassle free. Technician came to my work place at exactly the time slot I was given. A courtesy call was made from the technician to let me know he was on his way. Repaired my... See more
Company replied
Verified
What a great service! Reported a cracked screen, within a couple of days a really helpful, genuinely nice guy came to my house and replaced the screen. No effort on my part, they dealt with everythi... See more
Company replied
Verified
Well informed about appointment excellent service technician above and beyond with repair. Very happy with Likewize it's the second time I've used this company
Company replied
Verified
Amazing so happy, I had a lovely man called Kane, he was so kind helpful, I feel he couldn't do enough, he answered all my questions, explained every thing so clear, would recommend this company to ev... See more
Company replied
Verified
Great company to deal with - really helpful technician, arrived early and did a thorough job. Very highly recommended.
Company replied
Verified
The engineer was very good & quick, explained what my device needed & done & then what he had done to repair it
Company replied
Adam was fantastic. Appointment booked and came out next day, 40 minutes and my new battery was fitted whilst I watched tv at home. Great service, thank you.
Company replied
Verified
Craig there Technician came to my house in his mobile worrkshop and repaired the phone in under an hour, very professional service. Would recommend to anyone
Company replied
Verified
Arrived when said they would. Polite helpful and prompt service. New screen fitted and looked immaculate.
Company replied
Verified
Excellent service my phone was fixed within 30 minutes outside my house 😄🫶
Company replied
Verified
Great service, turned up on time and did a super quick repair. Highly recommended.
Company replied
Verified
THE REPAIR GUY WAS EXTREMELY POLITE AND COURTEOUS.THE PHONE LOOKED BRAND NEW AFTER THE REPAIR
Company replied
Verified
on time, very efficient, brilliant work
Company replied
Verified
Phone getting fixed within the hour
Company replied
Company details
- #9 of 13 best companies in Gadget Insurance Company
- #8 of 8 best companies in Phone repair service
- #22 of 25 best companies in Repair Service
About likewize.com
Written by the company
When your tech goes wrong, Likewize makes it right.
Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution.
We are trusted by the world’s biggest brands, telcos, and banks, to look after approximately 1 billion of their customers. As the world's largest premium technical support provider, we operate in over 30 countries and resolve 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling, and premium tech support.
Contact info
United Kingdom
- likewize.com
4.1
Great
16K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Title: Extremely unfair settlement and disappointing customer experience. Stay Away From LIKEWIZE
I insured my smartwatch through Tech Pack Insurance (administered by Likewize) and expected reasonable support when I needed to make a claim. Unfortunately, the outcome has been extremely frustrating and unfair.
My watch cost £600. I have paid over £100 in insurance premiums and an excess of £179 for this claim. Yet Likewize has offered a settlement of only £295 — which means that after the excess, I effectively receive only around £122 towards replacing my device.
The explanation for this valuation has not been provided clearly, and the offer does not come close to restoring me to the position I was in before the loss. I trusted this insurance to protect my device, but I feel significantly let down.
I have raised my concerns and requested a reassessment, and if the situation is not resolved fairly, I will escalate the matter to the Financial Ombudsman Service.
I hope this review helps others make an informed decision before relying on this insurance provider.
30 October 2025
Unprompted review
Absolutely appalling service
Absolutely appalling service. I was insured through my bank who had arranged for technician to attend the property to repair my phone. The technician arrived, I handed him the phone over, within a few minutes he knocked and said the motherboard has gone and the the replacement part he had in the car is also damaged! He said the earliest he could get back to me was a week today and suggested I just request for a replacement as I would have lost all the data off my phone anyway. The following day I rang to request and pay for a replacement but was shocked when the call handler said "you refused to allow the technician repair your phone because you wanted to take data off it, so we can't just let you pay for a replacement"
I explained that's certainly not case and I have video footage of the conversation, and asked to speak to a manager. After waiting for around 20 mins I was told no manager is available, so there's nothing he can do right now!
I asked to log a complain which the call handler did efficiently and said somebody will be in touch in the next 5 working days.
I'm still jon the wiser about my phone, no repair and no replacement!
29 October 2025
Unprompted review
Reply from likewize.com
We are truly sorry to hear of the shortfall in service that you have received, Amreen.
We can confirm that we have authorised a replacement device for this claim. If you call in to NatWest Insurance, as per the instructions sent to you via email, the agents will be able to assist you further.
Please also be assured that this will not affect the complaint that you have open, Amreen. The complaint will be investigated, seperately.
Kind regards,
Anne-Marie.
I am absolutely disgusted with how this…Absolutely Appalled – £400 Repair and They Refuse to Honor the Warranty!
I am absolutely disgusted with how this company operates. I paid £400 for a repair, and now my technician has told me that my warranty claim has been rejected because of a tiny piece of rubber missing on the right side of the fold area. Unbelievable.
Their own terms and conditions only exclude issues caused by “mishandling” or “third-party repairs,” but this doesn’t apply here at all. The small rubber piece failed because the original £400 repair didn’t hold up properly, not because of anything I did. This is clearly a failure in workmanship, and they’re now trying to dodge responsibility.
Refusing to honor a warranty over something so minor is disgraceful, unethical, and in my opinion borderline fraudulent. This goes completely against consumer rights, and I’ll be taking it further.
I’ve asked for the issue to be escalated, but the lack of accountability and basic decency so far is shocking. Do not trust this company – they’ll happily take your money, but when their repair fails, they’ll find any excuse not to stand behind their work.
30 October 2025
Unprompted review
Reply from likewize.com
We are sorry to hear of your frustration, Karl.
We can confirm that the team have advised that due to physical damage to the device, the warranty with ourselves is void, and that you have been sign posted to Samsung to see if there is anything they can do to assist you.
Again, our apologies that we are unable to help you further.
Kind regards,
Anne-Marie.
I have used them twice now very good…
I have used them twice now very good service
29 October 2025
Unprompted review
Reply from likewize.com
Thank you for your review, Nahim. We appreciate your review.
Kind regards,
Anne-Marie.
Verified
Good professional service, pleasant engineer
Due to my sitaution, I had an at home repair service. The engineer called ahead of his arrival. Engineer was professional, courteous and knowledgeable about the fault and resolution. Explained the process and time it would take. I also like the regular email and text updates.
29 October 2025
Reply from likewize.com
Thank you for using Aviva Insurance administered by Likewize. We appreciate your review and we will pass this on to the team.
Kind regards,
Anne-Marie.
Verified
Met up with Adam today at Northwales A55h Wales.
Met up with Adam today at North Wales.. what a great fella, so professional, so thorough and polite.. explained everything and hand my phone back Tbh as new.
Thank you so much for such a faultless service....
Chris
29 October 2025
Reply from likewize.com
Thank you for using NatWest Insurance, Chris. We are delighted that the service you received was faultless, and we will pass this review on to Adam and the team.
Kind regards,
Anne-Marie.
Verified
Excellent service!
Communication from start to finish was excellent. The mobile technician was very knowledgeable, and sorted my mobile screen out in no time.
☆☆☆☆☆++
29 October 2025
Reply from likewize.com
Thank you for using NatWest Insurance, Mr Clayton. We are delighted that the service we provided to you was excellent.
Kind regards,
Anne-Marie.
Verified
Reply from likewize.com
Thank you for using NatWest Insurance, Graham. We are delighted that you found our service to be brilliant.
Kind regards,
Anne-Marie.
I’ve had an incredibly frustrating…
I’ve had an incredibly frustrating experience with Likewize. They keep rejecting documents for unclear or unreasonable reasons, and every time I resubmit, the process gets delayed even further. It feels like they are intentionally dragging out the process instead of trying to resolve the issue efficiently.
The lack of transparency and communication is unacceptable — I’ve followed all instructions carefully, yet my claim keeps getting “reviewed” over and over with no clear progress. It’s disappointing to see a company handle claims in this way, especially when customers are already dealing with the stress of a damaged or lost device.
I would strongly advise others to be prepared for repeated delays and document rejections if you have to deal with Likewize. Their process needs serious improvement, and their customer support should be more responsive and solution-oriented.
27 October 2025
Unprompted review
Reply from likewize.com
We are sorry to hear of your frustration, Sanjana. We have passed your review to the relevant team to be looked at further, if you could please respond to the Trustpilot email with your details, so that we can sign post them to the correct policy.
Kind regards,
Anne-Marie.
Likewize with Barclays
My wife lost her iPhone since the 15th of August and have claimed with likewize and they asked for some documents which she have provided.. but up till date over 2 months now and still nothing from them.
She has emailed there complaints team and they saying it will take up to 8 weeks for them to look into her case.
How is this acceptable?
She has never missed any of her insurance payment, and even while this claim is on they still taking payment for her insurance premium but don’t want to settle her claim for no reason
15 August 2025
Unprompted review
Reply from likewize.com
We are sorry to hear that your wife lost her phone, Nnamdi. We can see that for the claim to move forward we do need to see evidence that the phone has been placed in to Lost Mode, once this is provided, the Claims Validation Team will be able to assess the claim again.
We can also advise that your complaint was logged on the 2nd of October and as per the timescales set by the FCA, this will be investigated within 8 weeks. Please be assured that one of our Customer Relations Executives will be in touch to discuss this with you soon.
Kind regards,
Anne-Marie.
Ole was extremely helpful and went over…
Ole was extremely helpful and went over and above to help. Thank you.
27 October 2025
Unprompted review
Reply from likewize.com
Thank you for your review. We appreciate your time and we will pass this on to Ole and the team.
Kind regards,
Anne=Marie.
Lost my phone
Do not use this company, they took 2 days longer than their SLA to repair my phone, then sent it to the wrong address and in the process of redirecting it to the correct address have lost my phone. To add insult to injury, a request for a manager to call me back was declined because this isn't a serious enough issue to warrant a call back.
Anyone with a Barclays tech pack should cancel it immediately and Barclays shouldn't be engaged with this cowboy company
27 October 2025
Unprompted review
Reply from likewize.com
We are truly sorry to hear that there have been issues during your claim journey, Sunny, which resulted in the courier losing your device, this is not acceptable.
To allow us to investigate these issues and implement improvements and feedback where necessary, please respond to the Trustpilot email with your details.
We can confirm that a manager call back can be authorised when required. All requests for a manager call back are serious, and we would like to look into this on your behalf.
Kind regards,
Anne-Marie.
Verified
Reply from likewize.com
Thank you for using NatWest Insurance, Charlie. We are delighted that the service we provided to you was great.
Kind regards,
Anne-Marie.
3 weeks without phone
Nobeffort made to repair mobile phone. Was tyen told had phone in stock and wouod tak 2-3 working days to exchsnge. Waited for over a week with no updates. Contacted them .initually they said we needed more info but xudnt know what but woukd call me back. They never did so i contacted them at the end of the day to be told my claim hadnt been authorised. But it had. This saga went on for another week. More phone calls and mis information. Tgey tgen said tgey had a phone replacement. At tge end of that day was told the hadnt so offered me a cash settlement but woukd have to waid 3-5 days after they collected my phone on the monday. Strangely this was collected Tuesday. Ive had to by a replacement phone out of my wages as im a joinerand this is a business phone. As still waiting for tge settkement. Awful company
26 October 2025
Unprompted review
Reply from likewize.com
We are truly sorry to hear of the shortfall in service during your claim journey, David.
Please respond to the Trustpilot email with your details so that we can assist you and investigate the delays to your claim.
Update:
We are unable to locate your policy with the information you have provided, Davis. Can you please provide the email address associated with your account or your claim number.
Kind regards,
Anne-Marie.
Likewize…Scammers
They are completely unwilling to discuss a claim. They cancelled my claim without a valid reason after paying insurance for more than 10 years. This was my only claim in over 10 years and they denied it. Appalling service. Please check your gadget insurers. Don't get scammed by Likewize. Your answer is appalling too. I did not insure my item for a price but for a certain value. It shouldn't matter how much I pay, but what am I willing to accept as its value
1 September 2025
Unprompted review
Reply from likewize.com
We are very sorry to hear about your frustration and understand how upsetting it can be to have a claim request denied after investing in an insurance policy, Gianina.
We can see that from the Proof of Purchase you provided, that at the time you purchased your device, it cost above the amount allowed for coverage under the policy at that time, due to this, your claim was declined. We are unable to bypass this process as it is a part of your policy Terms and Conditions.
Kind regards,
Anne-Marie.
Verified
Reply from likewize.com
Thank you for using Aviva Insurance, administered by Likewize, Georgino. We appreciate your review.
Kind regards,
Anne-Marie.
Verified
Reply from likewize.com
Thank you for using NatWest Insurance. We appreciate your review and we will pass this on to the team.
Kind regards,
Anne-Marie.
I had a broken screen on my Samsung S23…
I had a broken screen on my Samsung S23 Ultra and Likewise were amazing, easy to book on the Samsung website and the technician was on time and fixed my phone in few minutes in my car park. No hassle and easy, I am very impressed. Thank you team at Likewise
24 October 2025
Unprompted review
Reply from likewize.com
Thank you for your review, Alexandra. We are delighted that you are impressed with our Come to You repair service.
Kind regards,
Anne-Marie,
Verified
Highly recommended
The technician who fixed my phone did a wonderful job! I was very impressed by their professionalism and how quickly the repair was completed. I was frantically trying to back up all my data, but they managed to fix it without even needing to clear my phone. I’m so happy to have my phone working again!
24 October 2025
Reply from likewize.com
Thank you for using NatWest Insurance. We are delighted that you would recommend our service, and we will pass your praise on to the technician and the team.
Kind regards,
Anne-Marie.
Verified
Excellent service my phone was fixed…
Excellent service my phone was fixed within 30 minutes outside my house 😄🫶
22 October 2025
Reply from likewize.com
Thank you for using NatWest Insurance, Martika. We are delighted that you found our Come to You repair service to be excellent.
Kind regards,
Anne-Marie.
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