United Kingdom
Review of Mirafit
Great product . I’ve bought from Mirafit many times now and will continue to do so.
Reply from Mirafit
Hi Simon,
Thank you for your continued support. It is great to hear you have enjoyed your purchases from us over the years and that this latest product has been another positive addition to your setup.
If we can help with anything down the line, just let us know.
Kind regards,
Jordan
Review of Keter
Great delivery time and excellent product.
Would definitely buy from them again.
Reply from Keter
Simon Bishop,
We're so pleased to hear about your positive experience with our delivery time and excellent product. We truly appreciate your kind words and look forward to serving you again!
Keter
Review of Audio T
I Went in to the Brighton store a few weeks ago for a bit of advice and help on buying a new system, but one of the guys was so rude and beyond patronising to me.
It honestly felt like the old “woofers and tweeters” sketch from not the nine o’clock news show.
Left the shop and spent £17 k with someone that was pleasant and wanted the business .
Truly the worst experience I’ve had in a shop for years.
Reply from Audio T
Hi Simon,
Thank you for taking the time to leave a review. I’m genuinely sorry that your experience at our Brighton store left you feeling this way. Nobody visiting an Audio T store should be spoken to rudely, made to feel patronised or leave believing that we weren’t interested in their business.
The “woofers and tweeters” sketch from Not the Nine O’Clock News may have been funny when it first aired in 1980, but the attitude it portrayed is precisely the stereotype we work incredibly hard to dispel.
There is no single “correct” order in which somebody must build a Hi-Fi system. Our job is to listen to what the customer wants, discuss the available options respectfully and help them find the right system for them. Advice should never be delivered in a way that dismisses somebody’s views or makes them feel unwelcome.
We have now investigated your experience with the Brighton team, and I can assure you that your feedback has been taken seriously. Nobody enjoys having to complain, but it is vital that customers tell us when we have fallen short so that we can address it and improve.
We completely understand that we lost your business on this occasion and that an apology cannot undo what happened. However, if there is ever anything we can do to rectify the situation in the future, please don’t hesitate to contact me directly at marketing@audio-t.co.uk or speak with the Brighton store manager.
All the best,
Brad Tyler
Head of Marketing, Audio T
Review of Skin + Me
Used it twice and twice it severely burn my skin.my own fault I guess for using a non branded product off the internet.
Stay away !!!!
Reply from Skin + Me
Hi Simon,
We're very sorry to hear this, this is certainly not the experience we would have wanted you to have had. Your skin is as unique as your fingerprint, and everyone responds to treatment differently.
Please can you drop our Dermatology Support Team a message at hello@skinandme.com? Our team will then be able to look into this and help you further.
Best wishes,
The Skin + Me Dermatology Support Team
Review of NUDIENT
Nice looking packaging but not a great design. I can’t see it protecting the screen in anyway whatsoever.
Completely flush with the screen so you can never put it face down on a surface .
Not cheap but I’d expect better design to be honest. Will probably order a better one in the next few weeks.
Very disappointed with this product.
Reply from NUDIENT
Hi Simon, we're sorry to hear about your experience. We’ve sent you an email with more details and a resolution. Please check your inbox, and don’t hesitate to reach out if you have any further questions or concerns. We're here to help!
Review of Frontier Home Insurance
Review of Richer Sounds
Absolutely fantastic service from the Brighton crew.
Extremely helpful and knowledgeable.
I can’t recommend them enough Rosie and Nick were superb.
I would recommend anyone to drop In the area for a chat.
I’ll definitely be back again soon.
Reply from Richer Sounds
Thanks for your 5 star review, we look forward to seeing you again next time
Review of Farrow & Ball
The skimming stone emulsion is fine but the matching Flat Eggshell is absolutely appalling.
I’m on my 5th coat to try and cover the white undercoat .
Worst Eggshell I’ve ever used .
Reply from Farrow & Ball
Thank you for taking the time to leave a review. I'm so sorry to hear that you have had a negative experience. Could I please ask that you reach out to us and we will be pleased to assist further - farrow-ball.com/contact-us.
- Charlie
Review of FRASERS
Asked for a review and the item hasn’t arrived yet.
I paid the delivery fee ( which in my mind should be free )and am still waiting for it .
I keep getting updates saying there are doing this and basically telling themselves how good they are. I’d prefer it if the boots just arrived
with no fuss
Review of Howden Insurance
Review of Snowinn
Great rucksack .
Really impressed by the quality.
Delivery was only few days. 👍
Reply from Snowinn
Hello,
We really appreciate your purchase made and the time taken to leave us a review.
Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!
Have a great day!
Review of Big Motoring World
Absolute rip off company.
They remove all their bad reviews so if we put 5* titles with honest reviews about how poor they are they will get posted .
Worst motor traders I’ve ever encountered!!!!!
Reply from Big Motoring World
Hi Simon,
I am sorry to hear of your concerns and any inconvenience or frustration caused.
I would advise you to get in contact with our After Sales team, as they are the appropriate department to advise you further. Please note they work on a ticket system, meaning they reply to the older emails first to ensure a fairer response time.
I will pass along your feedback to the Enfield branch where they can review this internally and improve our procedures where necessary.
Kindest Regards,
Big Motoring World
Review of Big Motoring World
We arrived on time to inspect the car we were told was showroom ready , however it was absolutely and I do mean absolutely filthy.
Clearly it hadn’t been prepped for sale yet.
We asked if it could be dried off at least so it could be examined for sale .
When leathered off it was clear it was absolutely covered in stains and what looked like tree sep or similar and possibly chips .we asked if they could clean it up a bit too see if it would improve at all.
The salesman then went over to speak to his “manager”Wow … “The Enfield manager” , what an absolutely awful individual.
Approached us with his hands in his pockets and a face like a smacked arse .
Absolutely refused in any way to assist us or his poor salesman in the matter.
Just said “it is what it is” repetitively.
We gave up trying to buy the car and started to walk away to the sound of the little Napoleon..esq fella slamming the bonnet with all the might his little chubby body could muster.
Whilst shouting “enjoy your 80 mile trip home”
What a legend and a asset to the Big motor World company .
When they inevitably go bust I’ll for one be looking to employ him so he can continue to carry on his esteem work in the motor trade .
Reply from Big Motoring World
Hi Simon,
We sincerely apologize for the experience you had during your visit and we are sorry that the condition of the vehicle was not up to your expectations.
All of our cars are valeted once when they leave our preparation centre, and once before the new customer takes it away. Unfortunately, we cannot commit to cleaning cars prior to viewings because of the number of cancellations we have.
We also apologize for the behaviour you encountered from the Enfield manager. We would like to assure you that this is not a usual occurrence, and our senior Management team will ensure that this is looked into further so that we can prevent this from happening again in the future.
I have passed on all of your feedback to the senior management team for this to be reviewed internally. Additional training will also be provided where necessary to ensure we improve our service going forward.
Once again, my sincere apologies.
Kindest Regards,
Big Motoring World
Review of Ruby Energy
So after speaking to their credit people as they said I was in arrears of over £2300 for 10 days electric use in an empty property they told me i owed a further £29.64 .
I rang my bank to put a block on it .
However today they took £29.64 out of my account.
I then spoke to there complaints dept for the 7th time and explained I didn’t own anything.
I rang my bank who said they had very sneakily started a new direct debit without my consent to withdraw further funds .
Surely this is totally illegal
Reply from Ruby Energy
Good afternoon Simon,
We sincerely apologise for the experience you've had with Ruby Energy. Your feedback is important to us, and we're committed to addressing your concerns. I'm sorry to hear about your experience and we have taken your feedback on board. Upon investigation, I can see that we have now gained a resolution for your circumstance. A Senior Complaint handler will correspond to outline the next steps.
Kind Regards,
Keenan S.
Review of Ruby Energy
Yet again Ruby Energy tried to take money from my account. I have No account with them but they tried to access it via a direct debit .Barclays have blocked them completely .
I rang Ruby and they promised a member of the complaints team would call … didn’t .
That makes 6 promises non returned calls from them.
Absolute Scammers !!! If you sign with them they will trip you off 100 guaranteed
Reply from Ruby Energy
Good morning Simon,
We sincerely apologise for the experience you've had with Ruby Energy. Your feedback is important to us, and we're committed to addressing your concerns. I'm sorry to hear about your experience and we have taken your feedback on board. A Senior Complaint handler will correspond to provide the next steps relating to your query.
Kind Regards,
Keenan S.
Review of Ruby Energy
Yet again I’ve been sent the wrong information from these fools.
I don’t have an account with them anymore and today they sent me my new account details .
They took £2400. Pounds from my account when I was with them for two weeks whilst my property was empty .
Please do It use this company unless you want money unlawfully taken from your account.
Reply from Ruby Energy
Good morning Simon,
We sincerely apologise for the experience you've had with Ruby Energy. Your feedback is important to us, and we're committed to addressing your concerns. I'm sorry to hear about your experience and we have taken your feedback on board. A Senior Complaint handler will correspond to understand and rectify the issues you've faced
Kind Regards,
Keenan S.
Review of Ruby Energy
I was with Ruby energy for 2 weeks in which I had an empty premises.
I’ve had over £2300’s taken from my account .
I’ve trying to get this resolved for weeks .
Worst compan
Reply from Ruby Energy
Good morning Simon,
We sincerely apologise for the experience you've had with Ruby Energy. Your feedback is important to us, and we're committed to addressing your concerns. I'm sorry to hear about your experience and we have taken your feedback on board. A Senior Complaint handler will correspond to understand and rectify the issues you've faced
Kind Regards,
Keenan S.
Review of TORRO
My fourth case from Torro .
Simply the best ones you can get .
I ordered the wrong one and they were very helpful in returning it .
Thanks guys I can’t recommend you enough!!!
Reply from TORRO
Good Afternoon Simon,
Thank you for taking time to provide us with feedback and a 5* review following your recent TORRO purchase. We really appreciate it.
We are delighted to hear how happy you are with the service provided by our team.
We look forward to seeing you add to your TORRO collection in the future.
If we can be of any help or assistance in the future please do not hesitate to contact our dedicated Customer Care Team at customercare@torro.co.uk who are online daily between the hours of 10am and 2pm (UK TIME).
Kind regards,
Rachel - TORRO Customer Care.
Review of Richer Sounds
Top service as always , nothing is too much trouble.
It’s my only destination for tv and Hifi these days .
Review of Avern Cleaning Supplies (Internet) Ltd
Arrived damaged and not working properly.
I’ve tried calling 5 times . Emailed twice and still waiting for a proper response.
I’ll be contacting my credit card company to get involved unless I get a response within the next few days .