United Kingdom
Review of Octopus Energy for Business
Octopus energy informs it`s customers well before the end of a contract and offers alternative options. They are often the last to increase prices.
Reply from Octopus Energy for Business
Thanks for the kind words! 🤩 We always want to give our customers plenty of notice and as many options as possible when it comes to renewing. We're so pleased you've had a positive experience with us - thanks for choosing Octopus! 💜
Review of Openreach
The Openreach engineer was friendly. He explained how the fibre cable would be run to be near the mains socket. I was happy with the job he did.
Review of EE
Reply from EE
Hi Allan,
We appreciate you sharing that our agent was friendly, clear, and patient.
Thanks- Kelsey
Review of VeePN
I applied for the free service and found that it was for a free seven day trial, so I did not continue to payment. There was no way to cancel. My computer has a message 'VeePN is stopping me from logging off. PS. VeePN is registered in Panama, it's payments are processed in Nicosia,Cypress and it's trusted partner is called 'IT Research LLC ( USA )'. At least one of the good reviews seem to be Ai .
Reply from VeePN
Hi!
Thank you for sharing your thoughts about VeePN! We are sorry if the subscription terms were not clear. VeePN offers a trial period for users to test the service before committing to a subscription.
To help us better understand the issues you faced, could you please provide more specific details? Please feel free to reach out to us at support@veepn.com, so we can assist you more efficiently.
Best regards, Amy, VeePN Support.
Review of Esale
I paid £595 on 8th October 2021 but due to various personal problems i did not get back to them until recently. Phone calls are met with a recorded announcement and emails are not returned.
Review of Toolstation
Toolstation`s website changed start of 2023. It has been downhill all the way. Only one photograph for each item, the reviews are restricted to good ones or six out of twelve available. The catalogue number used to be top right on the web page , disappeared. Availability of items has shrunk to the point i have opened an account with Screw***.
Reply from Toolstation
Thank you for your review. I am sorry to hear you have experienced issues locating the stock you require, and our website. Please be aware that in our Toolstation App we have an ‘In Stock’ feature where you can see the nearest stores that have availability of the item you are looking for. Apologies for the inconvenience caused. Kind Regards Brian.
Review of Octopus Energy
Review of Toolstation
Goods waiting for me when i went to collect them. The aerial was in a bag and the clamp was too.
Review of Toolstation
Trust Pilot provide a way of buying DIY when most builders merchants are closed. They have stopped sending out catalogues and discount coupons.
Review of Justrefurbs
I bought a desktop Acer TC-885 computer from Justrefurbs on the eBay website. The display went blank and then recovered. After many attempts to find the fault i emailed customer services for a refund. A refund was refused because of the time i'd wasted trying to fix it. It was returned to me after the graphics card was found to be faulty. I wish i had not bought a Justrefurbs (second hand) computer which caused me so much stress and wasted time.
Review of Toolstation
I needed some galvanised nails and a metal spike for a blown down fence so i looked at Toolstation's catalogue. Had to wait for availability due to windy demand. Then went to the local shop to buy. Happy.
Reply from Toolstation
Good Evening, thank you so much for the review. I am pleased to hear you had a great experience with ourselves and I will ensure your feedback is passed on to the relevant store. We always love to hear from a happy customer. Kind Regards, Issy.
Review of DPD UK
I was Informed when they would deliver. The parcel arrived on time
Review of Toolstation
As usual Toolstation did not have in stock everything i wanted. The Evergiven ship stuck in the suez canal has a lesson to be learned months after it was freed. Move manufacturing away from china and nearer to Europe.
Reply from Toolstation
Good Morning, Thank you for taking the time to provide us with your valued feedback. I'm sorry to hear the items you are looking for are currently out of stock. Due to different aspects such as the COVID-19 pandemic and Brexit, there may be a few items that may be out of stock however our buying team are working hard to keep our stores and warehouses stocked. Please feel free to contact us with product codes or descriptions via any one of our Social Media channels (Facebook or Twitter), call us via our Contact Centre on 0330 333 3303 or connect with us on Webchat through our website; www.toolstation.com so we can check when we will be receiving more stock. Thank you again for your feedback and please accept my further apologies for any inconvenience caused.Kind regards Nicola
Review of Toolstation
Toolstation were out of stock for the first two light switches i wanted to buy. The third was a little more expensive but we are talking pence. Bought it anyway.. I must stop being mean and be good to myself. It looked to be woorh the extra.
BBBBBBBBut out of stock happens too often now at Toolstation May 2021
Review of howdenjoinerygroupplc.com
Durham store 01913757470 sent an email of trade account joiners who may be able to fit a fire door to my terrace house in Durham city.
Thank you Abbie
Review of Toolstation
A bit more expensive than the other Drayton but I had to buy because it replaces a two wire thermostat. Click and collect. There was only one in stock. i wonder how long it takes Toolstation to restock one thermostat
Review of Toolstation
Toolstation is not as good as it used to be. It is open normal hours in Durham, October 2020 but because of Woohan flu 2019 i use click and collect. Unfortunately they de-stocked last year and now only have a few of everything, or are temporarily out of stock
Reply from Toolstation
Good Morning,
Thank you for taking the time to provide us with your feedback.
We are sorry to hear of your recent experience whilst shopping with us using the click and collect service we offer from our stores. We do aim to keep all the stores stocked with all our essential items. Due to Covid-19 we have had issues with supply as has everyone else. We are working hard to try and get things back to normal as soon as possible. Please accept our apologies for this.
Please contact us with your order reference number via any one of our social media channels (Facebook or Twitter). Call us on 0808 100 7211 or mobile friendly number 0330 333 3303. Or connect with us on webchat through our website; www.toolstation.com or email into us at info@toolsatation.com if you wish to discuss this matter further with us.
Thank you again for your feedback it is important to us. Please accept our further apologies for any inconvenience caused.
Kind Regards,
Charli.
Review of Toolstation
When i need something for DIY, i find it convenient to look at Tool station`s web site or catalogue.
Review of The Duvet Store
Got two silk pillow slips, two days after i ordered them, quick service! Natural silk colour and nice feel for hot nights.
Review of Howe Tools Ltd
I ordered it on Wednesday morning and got it on Friday morning.