CU

Customer

United Kingdom

Reviews

Review of LOOKFANTASTIC


Rated 5 out of 5 stars

What can I say I’m so impressed I…

What can I say I’m so impressed I ordered my products in the night time and received them by 1:30 pm the following day WELL DONE amazing service
The products I ordered where a lot cheaper than any other web site I saved a good £20

26 October 2025

Reply from LOOKFANTASTIC

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Review of QVC UK


Rated 5 out of 5 stars

QVC are very reliable

QVC are very reliable, when placing orders and they normally are very punctual with delivery dates
Very good when ordering for special occasions birthday gifts etc

👀Watch out for special promotions you always save quite a lot of money

15 September 2025

Reply from QVC UK

Thank you for your wonderful review! We're delighted to hear that you find QVC reliable and punctual with deliveries, especially for special occasions like birthdays. We're also glad you enjoy our special promotions and savings. Your kind words mean a lot to us, and we look forward to continuing to provide you with excellent service.

QVC Customer Care

Review of CHARLES & KEITH


Rated 5 out of 5 stars

My bag was beautiful

My bag was beautiful, the colour was as expected and it arrived on time
In the beginning I had a issue with my discount code as I got a discount off my first order and the customer service was very very helpful
I would definitely order from them again

11 August 2025

Reply from CHARLES & KEITH

Dear Valued Customer,

Thank you for taking the time to share your thoughts on your recent purchase! We're thrilled to hear that you're enjoying your purchase and that it's met your expectations. Your kind words about the product's quality and performance mean a lot to us, and we're so glad you're loving it!

We're passionate about creating high-quality products that bring joy to our customers, and your feedback is invaluable in helping us achieve that goal. We're grateful for your support and can't wait for you to explore more of our products in the future.

Stay in the loop about new arrivals, promotions, and exclusive offers by subscribing to our newsletter on our official website. If you have any questions or need assistance, our dedicated customer service team is always here to help at customers@charleskeith.com.

Thank you again for your wonderful review, and we look forward to serving you again soon!

Best Regards,
CHARLES & KEITH Customer Service Teams

Review of QVC UK


Rated 4 out of 5 stars

Amazing hair care

Although I liked the shampoo and conditioner and will order another set as it really is priced at a bargain and worked miracles on my hair
However the shampoo arrived as if it had been used or tampered with in the warehouse: I did send a photo via email and a photo but unfortunately have not received any feed back which is a shame
That is why I gave 4stars and not 5; as really it is a 5 star product

Another thing is I ordered other hair products with this item but I haven’t received no dates or weather it’s in stock or not in going forward qvc normally give a update and the only way I could see it’s being processed was by me going into my account and tapping onto my order but not everyone will know to do that especially my mum who’s in her 80s
But overall very happy 😆

3 August 2025

Reply from QVC UK

Thank you for your detailed review. We're delighted to hear you love the shampoo and conditioner. We're sorry to hear about the issues with your order and lack of feedback. Please send your order details over to customer_careuk@qvc.com so that the team can help. We appreciate your feedback on the order tracking process and will work to improve it for all customers, including those less familiar with online systems.

QVC Customer Care

Review of The Perfume Shop


Rated 5 out of 5 stars

Received my purfume as promised…

Received my purfume as promised delivered promptly
Information on delivery was superb

4 August 2025

Reply from The Perfume Shop

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Review of Trustpilot


Rated 5 out of 5 stars

💯What a brilliant platform

💯What a brilliant platform, its keeps us updated to who we can trust when sending our money on line
I always look on TRUST PILOT before making a purchase !!! at the customers reviews and feed back regarding customer service and return policy
Great idea

20 July 2025

Review of QVC UK


Rated 5 out of 5 stars

Thicker fuller hair

The delivery was very quick
Personally I haven’t opened it yet as it came in a twin pk lucky
I gave one to my mum as her hair is really thin and his other brand TULIPIA Daydream Lathering Volumizing Treatment which was 💯brilliant which
at the time it was sold with a body cream TULIPIA 💯like a perfume it lasted all day
My mums hair and my hair looked so much healthier with his hair product giving lots of volume and it looked so much thicker so I’m assuming that this BAMBOO Green Tea Mint should have the same effect but I will get back to you with my verdict
The body cream has gone up in price but it is worth investing in if you can afford it although im waiting for a deal as it really smells 💯brilliant

19 July 2025

Reply from QVC UK

Thank you for your wonderful review! We're thrilled to hear that you and your mum have had such positive experiences with our TULIPIA products. It's great to know that the Daydream Lathering Volumizing Treatment worked wonders for your hair, and we hope the BAMBOO Green Tea Mint will be just as effective. We appreciate your feedback on the body cream as well. Looking forward to hearing your verdict!

QVC Customer Care

Review of Trustpilot

Review of QVC UK


Rated 3 out of 5 stars

I ordered a Dyson hair dryer and…

I ordered a Dyson hair dryer and received a email stating that when my item was ready for shipment a further email would be sent out, but decided that I didn’t want the hair dryer and I tried to connect to my account but couldn’t so I phoned the customer service team where I was told it was shipped out and couldn’t be cancelled YET I was reading a email that said I would be contacted when it was ready to be shipped
I was upset as I have cancelled a order before due to change of choice of the colour of a item and had no issues ,,, ok I had to buy the item again and wait for a refund but at least the item was cancelled
After not being able to cancel my order a few minutes after speaking to their customer service I received a email saying my order was being shipped out to me
How odd & cheated I felt !!!!
I have ordered many items from QVC especially the Elemis products
they are not as loyal as they sound on TV, maybe it was the price of the hairdryer anything over £100 you can’t cancel who knows only QVC and to return the item would only cost me more money, if only I did my homework before placing my trust in QVC I could have paid exactly the same amount but with a free case to put the hairdryer and attachments into
I have for years been a very loyal customer but once bitten shame on you twice would be shame on me
I’m not saying I wouldn’t order from them again as I have got many good deals BUT I would be very careful to how much I spend

8 June 2025

Reply from QVC UK

We're truly sorry to hear about your recent experience with your Dyson hair dryer order. We understand how frustrating this must have been, especially given your history as a loyal customer. Your feedback is invaluable, and we will review our processes to ensure better communication in the future. Thank you for your continued support and understanding.

QVC Customer Care

Review of DPD UK


Rated 3 out of 5 stars

He was a very miserable young man

He was a very miserable young man ☹️
What happened to the cheerful delivery team I notice it’s only English delivery drivers that have a good character and a sense of humour black white pink or blue
oh I’m not white so pleased don’t take me as being prejudice please
It’s called Customer Service
I gave 3 stars because my item was delivered in the time frame that was given 😁

10 June 2025

Review of Jewlr


Rated 1 out of 5 stars

JEWLR IS A RIP OFF

You only got 1 star for the delivery

I ordered a name chain for my daughter for her birthday I read the reviews which mentioned that the chain was thin and flimsy but I guess lots of chains are flimsy on name chains
My problem is that I can’t see the name clearly it looks more like mum not Mimi
after the first letter it’s literally non existent my tape measure can not even pick up the size of the 3 letters (which it’s so small it’s hard to read ) .
You need a very good pair of glasses to see the letters after the first letter
Actually a way to describe it is the 3 letters look like a tiny wave or a birds wing as my 6 year old granddaughter thought it was (maybe a child made it )
Considering the asking price was £165
I feel as if I’ve been ripped off.
So please be aware before ordering from this company and the fact that they are in USA makes me think this is why they ripped me off
DON’T ORDER FROM JEWLR

12 April 2025
Unprompted review

Reply from Jewlr

We’re really sorry to hear this and truly appreciate you sharing your honest experience 💔 That’s absolutely not the feeling we want you—or any of our customers—to walk away with.

We understand how disappointing it must be for the name on the chain to not look as expected, especially when it was meant to be a special birthday gift 🎁💔 We always aim to provide accurate product images and sizing info, but your feedback is super important and we’ll be passing it along to our team.

Please reach out to support@jewlr.com—we’d love the chance to look into this for you and see how we can make things right 💌 Your trust means a lot to us, and we’re here to help however we can.

Review of Subcold


Rated 1 out of 5 stars

I brought a fridge which was supposed…

I brought a fridge which was supposed to be delivered in 2 days but it took 3 days which was down to Evri not Subcold, however the fridge arrived with a scratch on the door and a dent inside. I contacted them and they arranged for me to drop it off at a shop and said after 5 days they will send out a new one once they have inspected it
The problem is as I explained to Subcold the reason I ordered it from them in the beginning was because I’ve just came out of ITU (hospital) with breathing problems and am unable to climb up or down the stairs,….so now am out of pocket of as I’ve paid for a fridge that I don’t have
I’m discussed and feel as if I’m been not listened too I’m home alone and the fridge was ordered to help me while living in my bedroom
Believe me I have sent lots of emails before them taking it back
To think that they wanted me to drop it off instead of getting Evri to come to me just shows how caring and loyal they are NOT
The reason for the 1 star is that overall the customer service is crape on this occasion

12 February 2025

Reply from Subcold

Dear Maria,

We’re sorry to hear about your experience and understand your frustration, especially given your current situation.

We want to assure you that we tried to make all communication clear and did our best to offer a resolution that worked for you. To expedite the process, we offered both a discount and a replacement door as alternatives, and as requested, we provided a free prepaid returns label for the return item.

We regret that the situation was still inconvenient for you, and we appreciate your feedback. If there’s anything further we can do to assist, please don’t hesitate to reach out. We truly value your patience and hope we can regain your trust.

Best Wishes,
Subcold Team

Review of The Perfume Shop


Rated 5 out of 5 stars

Brought as a gift

Brought as a gift
Delivered on time

15 November 2024

Reply from The Perfume Shop

Hi,

Thank you for your kind review. We are glad to hear that the gift was delivered on time and that you were pleased with the purchase.

Kind regards,
Megan

Review of Trustpilot


Rated 5 out of 5 stars

THANK YOU TRUST PILOT

Glad that there is someone that we can turn to, and not a robot

15 November 2024

Reply from Trustpilot

Hi Customer, 

Thanks so much for this lovely review. 

We're overjoyed that your experience with Trustpilot has been so positive!

Have a good day, 

Dora - Trustpilot

Review of Fragrance Direct


Rated 1 out of 5 stars

Ordered by mistake I tried to cancel in…

Ordered by mistake I tried to cancel in the time that was given but the app wouldn’t close my order down
Then I I contacted by email and was told I would be sent out a free returns label
Once order had arrived there was no returns label do I was stuck with a perfume that I didn’t want
I even clicked allergic to product
Don’t order from companies that make it all about the MONEY

1 November 2024

Reply from Fragrance Direct

Thank you for your feedback, we are sorry that we were unable to cancel your order. We have today contacted you by email with the return details of your parcel.

Review of Trustpilot


Rated 5 out of 5 stars

Brilliant top marks

Brilliant top marks
It’s good to know that someone is taking the time to give the members of public the best reviews and honestly helps us all
It also helps to protect us from fraud and bogus companies
Well done 🌟

3 October 2024

Reply from Trustpilot

Hello,

A big thank you for your positive feedback! Your words encourage us to keep improving our service.

See you soon on Trustpilot!

Théo - Trustpilot

Review of QVC UK


Rated 4 out of 5 stars

QVC. Shouldn’t have to wait a whole week when you cancel a order

I ordered the wrong colour of the Bear by FOREO and the lady I spoke to changed my order straight away she was very experienced and dealt with my mistake without any problems
However the reason I gave only 4 stars was nothing to do with customer service or the quality but for the fact that my money which I placed on the wrong item was not put back into my account until a week later it just set pending in my account so I could not use it
I had to wait 7days for my money to be refunded
I’ve had this problem before with QVC and I don’t understand why
Other companies manage to run their system in a way that your money is refunded straight away so why is this still a problem with QVC
Other than that I’m happy with their offers
Don’t hesitate people else you really do miss out on their special offer/deals
Their prices are really generous I’ve stooled a few times on their offers and by the time I’ve did my homework I’ve missed out 🫣

25 September 2024

Reply from QVC UK

Thank you for your feedback and understanding, Customer. We're pleased to hear you were happy with our team's service, but we're sorry for the refund delay. Your comments are valuable, and we'll certainly review our processes to improve your experience. We appreciate your support and are glad you enjoy our offers.

QVC Customer Care

Review of Writeareview


Rated 1 out of 5 stars

VystaMed

VystaMed

Ordered a nebuliser back in June and I still have not received a replacement or been offered a refund
Each time that they reply telling me how sorry that they are and that they will pass it on to tech support I’ve been told to check and make sure I’m using new batteries or that I have to make sure that there is liquid in the nebuliser, I’ve been told to make sure that the power is switched on I’ve been asked on numerous occasions to send on video (which I have done ) just to go around the whole list over and over again
Please don’t touch this company with a barge pole. They should not be aloud to sell items on line
A complete rip off very unprofessional
IF YOU’VE GOT MONEY TO WASTE ORDER FROM THEM OTHERWISE DON’T WASTE YOUR MONEY OR TIME VYSTAMED SHOULD BE BANNED

20 June 2024
Unprompted review

Review of Writeareview


Rated 1 out of 5 stars

VYSTAMED (company name)IF YOU GOT MONEY TO THROW AWAY BUY FROM VYSTAMED

VYSTAMED (company name)
DO NOT BUY FROM THIS COMPANY they take your money and upon arrival my nebuliser arrived faulty it did not work with batteries nor with the adapter that they sent. Back and forth emails were sent from myself and them responding with excuses and not excepting that the nebuliser was faulty, the last email that they sent stated that I could purchase a new one for €99 dollars. I only wish that I had listened to my son and brought a nebuliser from a reputable company I’m now out of pocket of £44:99 I suffer from COPD asthma and have a lung problem which I explained and had to go to the shop and buy another one
They is no customer service
PLEASE STAY AWAY FROM VYSTAMED unless you have money to throw away
Only 1 star

8 June 2024
Unprompted review

Review of QVC UK


Rated 5 out of 5 stars

Handbag

The quality and size of the bag were accurate
A good size as described and the texture was of good quality

I brought this as a Christmas gift for my best friend

24 November 2023