Colin W.

After finally getting through to a representative including navigating staff who spoke too fast and garbled for my impaired hearing, eventually gained assistance from a polite advisor.
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To be be fair the advisor spent much time on the first issue but was unable to solve the first problem.
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Partway through the second issue (with which he was also struggling) the call was ended (not by me).
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In taking my details for such a dropped-call scenario and while confirming my telephone number, Microsoft had been made aware of the ACR /Call Guardian on my number.
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Except Microsoft chose not to call back.
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To add insult to injury an e-mail was received from Microsoft a few days stating my issue had been resolved so was being closed.
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IT WAS NOT RESOLVED
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It was explained to Microsoft this was not the case and the issue remained ongoing.
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This was fed back to Microsoft who just ignored it.
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Just because customers have disabilities is not an excuse for proffering poor and ableist service Microsoft!

When Outlook was lost on my computer following an update being visually impaired I tried telephoning Microsoft for assistance.
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Microsfoft would only refer to online help and chose not to put me through to the human assistance needed.
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In my opinion this is blatant ableism and Microsoft should hang its heads in shame.

The sender (relative) added a delivery note stating I am visually impaired person so to please use the intercom.
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A sign on my door says 'I am at home'.
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Yet Amazon's remedial delivery driver chose to quietly abandon the delivery in front my property.
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Fortunately a neighbour spotted it.
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It appears Amazon really are this insensitive towards those with disabilities.

Excellent weathering to a high standard - well done!
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Much care is taken with their work including paying attention to added details such as oil-drum rings in the bottom of open wagons.

I do not know Wix.com

I do not have any relationship with Wix.com

However, they are sending me e-mails wanting my updated financial details claiming I have an account with them.

This has been reported to the Information Commissioner's Office.

DHL's intolerance and ableism towards customer with disabilities is unacceptable and beggar's belief.

Visually and mobility impaired, there is a working intercom beside my front door along with a "Please use the intercom" and "I am at home" signage
(also identifies this as a 'disabled household').
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Answered the intercom promply repeating 'How can I help' before 'You are scaring me'. However, I continued to be met with silence.
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Royal Mail doesn't treat its customers like this.
Parcelforce doesn't treat its customers like this.
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So exactly why does DHL believe it is acceptable to undertake such blatant intolerance and indifference towards a customer with disabilities?
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A friend came to my assistance, spotted the unattended parcel left beside my door (at DHL's risk) while observing I would have physically unable to retrieve it.
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The sender of the parcel has been notified about DHL's ableism and they were not amused.
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Furthermore the parcel was partially open (fortunately the contents were still inside) - it was not dispatched thus.
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In today's modern world it is so wonderful to come across a company that is both friendly and helpful to deal with.
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Sithra provided all the assistance I needed and I'm so pleased to be able to leave this five-star review!
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Thank you!

If it ain't broke then don't fix it!
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Nationwide's internet banking has worked well until now when they are changing the online format to a new look which will be much harder for some of us with visual impairments.
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Nationwide has previously had a poor track record with this visually impaired customer and now is forcing an unwanted change on its customers.
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Hopefully, it will reconsider (leading to an excellent review) except I fear Nationwide still has a blind-spot when it comes to the visually impaired.
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Updated - Discussions with Nationwide are ongoing although I don't hold out much hope.

Viewing on a specialist channel were never going to be huge (usually under 10,000) for a specialist channel with a niche audience but it provided enjoyment to many.
Except it now appears youTube has changed its algorithms meaning viewer numbers have suddently dropped to a few hundred (the nature of the content has remained consistent).
So, YouTube is being abandoned (too much AI generated rubbish appearing anyway) and a new video platform is being sourced.

Visually impaired, the use of e-mail is slow and difficult, so when a discussion was required about a complex and highly delicate issue a straightforward telephone call was made to Rother District Council.

However, Rother District Council refused to either put my call through to the relevant department or have the department call me back at their convenience.

Rother District Council insisted I must e-mail (which also makes this highly delicate issue become a matter of written record) even though it was explained to them that my visual impairment would make this particularly difficult and protracted.

Ableism is completely unacceptable particularly with public bodies and Rother District Council should be ashamed.

Excellent company to deal with.
Goods were as required, well packed and promptly dispatched!

MSN appears to have only the most rudimentary systems to prevent stalking, harassment and bullying on its news feed.
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These systems are easily circumvented by trolls and there is no mechanism to alert MSN to what is taking place.
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As a consequence those who are fed up with trolling are simply disengaging from MSN whilst deleting posts to remove some of the trolls posts.
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With the targeted trolling continuing, I cannot recomment MSN; it needs to change.

As a visually impaired consumer it makes such a change to leave a positive review!
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Used to having to leave negative reviews, on this occassion the driver was most helpful and efficient
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Thank you.

Vulnerable customer knowingly abandoned by South East Water

Mains water leaks happen, and repairs are never instantaneous. Except for vulnerable persons the unexpected lack of water can be devastating.

Water pressure was lost just after lunch and as a vulnerable person, South East Water was contacted at 15.30hrs (who then chose not to answer the telephone for eight minutes).

Acknowledging that this customer was already registered as vulnerable, and that their only drinking water available was half-a-kettle full the polite call handler promised a prompt call back. That call back never happened and this customer was left without drinking water through to 21.30hrs.

By the time it was clear this vulnerable customer had been abandoned by South East Water their call centre had closed.

This reckless abandonment is wholly unacceptable and South East Water should hang their heads in shame.

However, it does not end there for during the call it became apparent that South East Water had schemes to assist disabled customers. So they were asked to send out details of these in large typeface (visually impaired).

South East Water did reply in a small typeface with one line in their letter stating the had schemes to assist disabled customers......

Ableism is never acceptable.

On the whole Ocado do well and its deliveries are timely and efficient.
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Today (25th August 2025) Ocado were being slated on BBC Radio 4 because its deliveries rely on single use plastic bags. Except there is more than one side to any story.
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As a vulnerable customer with disabilitiesm Ocado's system works well for the ease of handling of my shopping. It also means delivery drivers do not need to enter my home.
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Should I chose not to return each carrier bag to Ocado, then I'd be paying 10p /bag (not just the statutory 5p) - a huge incentive to return them.
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A previous supermarket supplier stopped delivering in carrier bags which mean emptying shopping from sometimes less-than-clean crates into my own bags on the doorstep while a diesel van sat chuntering outside. Hence my move to Ocado...
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Whilst it might not be ideal, Ocado's system works, is cost effictive and assists some of us with disabilities..

Ocado offers an excellent range of goods, and its drivers are efficient, friendly and helpfull with exemplary timekeeping - often resulting in positive feedback.
This should attract a five-star review.
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Except technology-based Ocade continually let iself down itowards some mobility impaired customers (and any others with reduced strength) which is a great shame.
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Suffering mobility impairment, two 4pt cartons of milk are barely managable to carry indoors but it gets really difficult when bags over-packed with other goods (whch inevitably get squashed and damp from the 'sweating' milk cartons).
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Having the delivery driver enter my home is not an option.
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Numerous requests have been made in respect to curtailing this practice of over-packing with heavy items, but it sadly appears Ocado still has an ableist blind spot towards those who struggle due to mobility issues.
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Notwithstanding, today's delivery driver was first rate!
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It used to be so simple to submit a meter ready by telephone to Octopus Energy.
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Customers pressed '1' (it used to be zero) and a clear friendly voice asked for your electricity and gas readings in turn, with each reading read back to the customer for them to confirm this was correct.
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Now customers have to dial in twice (once for gas, once for electric) in order to struggle to hear a fast-talking an unfriendly American? 'automaton' who does not provide any opportunity for read-back confirmation.
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I stuggle to fathom exactly how this is "quicker and more reliable" let alone their suggested alternative of waiting in a queue to speak to somebody......
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A noticeable decline in Octopus Energy's standards of customer service. It seems feedback is important but not something to be acted upon suugesting it is time to find another supplier.
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Following their request for additional information Octopus were contacted 12.42hrs 29th July 2025 and their advisor stated Octopus have rolled out a new telephone system of lesser quality which (as a consequence) also sadly treats some customers with disabilities less favourably.
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Following Octopus' dissapointing reply of 12th August 2025 this review was downgraded from 3-star to 2-star. It should have not been thus..

Canon's website is difficult to navigate and the discount promised in their e-mail did not materialise.
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Unable to contact Canon's customer services, this lack of advertised discount was raised as a complaint with the Advertising Standards Agency who investigated and upheld my complaint on 29th July 2025
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Canon's chosen courier did not use the intercom (as clearly requested in my delivery address) and ignored the disabled household sign (I was at home).
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Instead, Canon's courier left my parcel with the household recycling put out for collection that morning.
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It was the vigilance of the Household Recycling Collection Staff who realised the parcel wasn't recycling and buzzed my intercom.
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Cannon solicited my feedback but chose not to let me submit it.
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Once again, I could not contact Canon's customer services before posting this review.
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Sadly 1 is the lowest score that can be given.
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I would NOT buy a replacement printer from Canon again and will not be responding further to Canon

Have been using Firefox for years but today's update changed all my settings, themes and erased my tabs.
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Several hours later I'm still not back there.
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What I will be doing now is seriously considering moving aware from Firefox.
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Stopped using Thunderbird several years for similar reasons.....

Visually and mobility impaired, there is a working intercom beside my front door along with a "Please use the intercom - I am at home" sign
(also identifies this as a 'disabled household').
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Household recycling collections used the intercom today to check if a package they found down behind today's recycling bin was mine - they'd initially assumed it had fallen out of the recycling bin.
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It was a UPS delivery!
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Exactly why does UPS believe it is acceptable to undertake such blatant intolerance and indifference towards a customer with disabilities?
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The sender of the parcel will also be notified.
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*Update* - UPS were replied to by e-mail same-day. Thier apology and excuse of 30th June was not entirely convincing.