Admin fee and unrelaxing
The companies website leaves a lot to be desired, the initial booking process was fine but then a few weeks later I decided to add club lounge, after a marketing email from P & O asking me to upgrade. I went on line and it treated the process as an amendment and wanted to charge £30 amendment fee and then the £29 pp for the club lounge. No amount of trying to bypass the amendment fee was successful. We ended up booking on board (I wanted to avoid this in case it was full), but I spoke to staff at the information, they were also shocked it tried to charge £30 amendment to add club lounge. However, we used club lounge and what I would say is, of course anyone should be able to use it, but its supposed to be a relaxing experience. Staff should be able to pull in line parents who allow their young children to run riot in the lounge, bouncing on sofas and screaming (excitement screams) through parents not respecting the space but treating it like a soft play centre.
24 August 2025
Unprompted review