Rubina

I shop in Zara regularly, they have nice styles and variety but always issue with size. although I had a good online experience, buying in shops is stressful with too long queues. Anyway I recently bought a shirt and normally the size fits, I never checked if the shop assistant put the receipt in my shopping bag. I came home and tried the shirt, unfortunately, it was a little tight, but I couldn't find the receipt. I went to the same Zara shop to exchange as I had a debit card receipt to prove it. I only bought I item but after queuing I was told they wouldn't exchange without a receipt, I ask to see the manager and waited for long time, and she came out with no expression and was rather rude and told me to contact the customer services. I requested their number and she handed me one and left. I called customer service, and got cut off three times but eventually got connected and explain the situation. They took my debit card details, name, store, e-mail address and time it was purchased to look into the matter but now 8 weeks have passed with no response. And I doubt I will get any. So I gave my shirt away, I am so disappointed with their service as I spent a considerable amount every month shopping there. Next time I will make sure I have the receipt given to me. The service in shops is non-existent. The owner of the brand is a billionaire, he needs to employ more people and better-trained staff. The lines of refund and purchase are confusing to many customers and never any help on the shop floor.

Great service, efficient and flawless with beautiful gift ideas at good prices.
I highly recommend them.

Recently visited tooting branch, first experience..the manager was great, and staff was efficient.

Food was good, not so keen on desert carrot halwa.. but i would recommend them as we got great service and very attentive..in a busy Ramadan time..
Definitely go again..the manager went out if his way to provide hand soap when it ran out..

I recently purchased a long olive cardigan, my first experience. A button came off when I was trying, I immediately wrote to the company as I loved the cardigan, they send me a replacement cardigan within days...I was so impressed by their customer service and their response. I highly recommend them..I love my cardigan, will buy more in other colours..Great fit and quality.

Great choice, beautifully presented, and tasty biscuits. Highly recommendated

Good choice, and great service

Did a PCR test as I was flying, the results did not arrive 48 hours later. Contacted customer service and was promised e-mail will arrive within hour. Travel to Heathrow hoping that e-mail will arrive but it didn't and lost my flight...had to re-book my flight spend 4 hours at airport, costing time and money..physically went to the store who refuse to help..instead advise another test as now this PCR would become invalid costing another £85...called customer service after waiting an hour spoke to them but no refund..finally test results came through too late..Now I am.doing another test to fly, costing £85 plus another trip to airport..costing me time and money..very disappointing experience. I would never advise anyone to book test with them...most frustrating experience

On time and efficient

Good service, on time

Great service.....timely delivery..
Great shirts.

Excellent service, competitive prices.

Choosing the size etc can be little complicated as it doesn't tell you to save details in searching

Great service, free of charge and on time..

Easy to choose and good value