MA

Mr Alan Cullwick

United Kingdom

Reviews

Review of Robert Dyas


Rated 1 out of 5 stars

Bathroom Cabinet

Bathroom Cabinet; Delivery speed wasn't to bad but the packaging was damaged which made me suspect the item inside was damaged so took photos before hand and my feelings were correct there was scratch marks and broken part so not fit for use, then the worst part trying to get in touch with customer services to get a refund and return it this took 2 weeks, I then had to phone after 4 days and was told that they were glad I phoned so they could refund my money another week. So all in all not a good shopping experience with Robert Dyas and hopefully not to be repeated.

27 July 2026
Unprompted review

Reply from Robert Dyas

Good Morning Alan.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Robert Dyas.

I am really sorry to hear that your bathroom cabinet arrived with damaged packaging and unfortunately, that the item itself was also damaged and not fit for use. We completely understand how disappointing this must have been, particularly after taking the time to photograph the packaging and damage before contacting us.

We are also very sorry for the difficulties and delays you experienced when trying to contact our Customer Services team to arrange the return and refund. We appreciate that having to wait around two weeks for the matter to be resolved and then needing to make a further call to chase the refund, is far from the experience we want our customers to have.

Your feedback regarding both the condition of the item and the service you received has been noted and will be shared with the relevant teams for review.

We apologise again for the inconvenience and frustration caused and appreciate you taking the time to bring your experience to our attention. We hope that any future experience with Robert Dyas is a much more positive one.

Have a good day!

Sara - Customer Relations Executive
Robert Dyas

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Review of Switched On Insurance


Rated 1 out of 5 stars

On paper they looked very good it's not…

On paper they looked very good it's not until your have a claim that you find out how good they are, you have an app called Air doctor that sounds reassuring then you make a claim unfortunately and find out that it takes 6months and more to get it settled + the fact that my wife and i both ended up in hospital due to the stress of it all and you have to deal with another company Named ERGO and try to phone either of these people allow yourself 30 minutes plus before you speak to someone at times not English speaking i had to request the help of a solicitor in the end, so good luck if you use this company.

21 May 2025
Unprompted review

Reply from Switched On Insurance

Dear Alan

We are sorry to hear your experience has not been a positive one. We have passed your comments to the insurer to respond to you as a matter of urgency.

Thanks

The Switched On Insurance Team!

Review of APC

Review of ERGO Deutschland


Rated 1 out of 5 stars

Horrible experience

When you make a claim i did not realise that you needed to take out Life insurance as well as Travel ins with this company as it took 6 months before claim was settled which did not help my wife's and my health, we had to cancel our holiday on the morning of travel as my wife was very ill and all this company did was keep asking for more and more information and 12 months of medical records which in the end they didn't need, so please be very careful of this company if you see them they are untrust worthy.
Because of all the stress i myself finished up in Hospital for the day and night so i hope this company can feel proud of there achievements.

29 May 2025
Unprompted review

Reply from ERGO Deutschland

Hallo Alan Cullwick,

vielen Dank, dass Sie Ihre Erfahrungen mit unserer Reiserücktrittsversicherung mit uns teilen.

Es tut uns leid zu lesen, dass Sie mit dem Service der ERGO Reiseversicherung unzufrieden sind und dass es zu solchen Unannehmlichkeiten gekommen ist.

Sollte noch Klärungsbedarf bestehen, bitte ich Sie, eine E-Mail an feedback@ergo-reiseversicherung.de mit folgenden Informationen zu senden:

- Versicherungsscheinnummer
- Ihren Usernamen auf Trustpilot
- Ihren vollständigen Namen
- Ihre Anschrift

Viele Grüße von Andrea aus dem "ERGO Mein-Feedback-Team"

Review of Shoe Insoles

Review of DRUIDS


Rated 2 out of 5 stars

If your happy to wait 4 weeks to…

If your happy to wait 4 weeks to receive your item, then not too bad plus unless you ask them you get no no information or correspondance so very poor.

15 September 2025
Unprompted review

Reply from DRUIDS

Hi Alan,

We appreciate your feedback and are sorry your order took so long. We'll review our processes to improve delivery times and communication. Thank you for your patience.

Team Druids

Review of Shark Clean UK


Rated 4 out of 5 stars

The only reason for not giving 5 is…

The only reason for not giving 5 is partly our fault for not reading about it and not realising there's no oscilation that we expected like the stand type that we have as we rate that one highly so disappointing that it does not oscilate.

19 June 2025

Review of Snapfish.co.uk


Rated 3 out of 5 stars

Disappointed

I found it a bit difficult to manage the photos and doing the password i thought in the end i managed quite well, I did this book for my wife's birthday but was disappointed with the final result as there are 2 pages that are repeated and when i viewed the photos on line there were no repeats and if the photos were checked by Snapfish i would have hoped they would have informed me of this so that i could have corrected it.

14 April 2025

Review of Switched On Insurance


Rated 5 out of 5 stars

Nathan was very good with explaining…

Nathan was very good with explaining things and pleasant to speak to and did not try to hard sell.

27 February 2025

Reply from Switched On Insurance

Thank you for your feedback! We're thrilled to hear that Nathan was helpful, pleasant, and informative without any pressure. We always aim to provide a great experience for our customers. If you need anything else, don’t hesitate to reach out!

We are happy to have you as part of our Switched On family!
Thanks,
The Switched On insurance team!

Review of Genesis Home Appliances


Rated 5 out of 5 stars

A company i had never heard of before…

A company i had never heard of before were very good with keeping us informed about our purchase and better priced all round, the delivery was very good as was the gents who bought and delivered the item and would happy to recommend this company.

11 February 2025
Unprompted review

Reply from Genesis Home Appliances

Thanks for your review, much appreciated

Review of Simple Telecommunications Ltd


Rated 4 out of 5 stars

The transition was fairly good and any…

The transition was fairly good and any time I needed to speak to anyone was quite quick, unfortunately there's just one point that was annoying trying to enter login password for 2hrs then I phoned and had help and told that it's the wireless key needed. But all good now.

17 December 2024

Reply from Simple Telecommunications Ltd

Hi Alan,

Thank you for your feedback. We're delighted to hear the transition went smoothly and that you found our team quick to assist when needed.

We’re sorry for the confusion regarding the login process and appreciate your patience while resolving it. We'll work on making instructions clearer to avoid similar issues in the future.

If there's anything else we can do to improve your experience, please don’t hesitate to call the team on 0330 122 0000. Thanks again for choosing us and your business.

Best regards,
Simple Telecoms

Review of SMARTY


Rated 4 out of 5 stars

For what I pay and what I get happy

For what I pay and what I get happy! Always kept informed and reception has been good compared to my last provider and what some of my friends have.

9 November 2024

Reply from SMARTY

Hey Mr Alan Cullwick,

Epic that we can keep you connected

Rebekah

Review of Toolstation


Rated 4 out of 5 stars

The young lady that served me was very…

The young lady that served me was very pleasant and sold me another make as the one I wanted was out of stock so all good.

25 September 2024

Reply from Toolstation

We appreciate your kind words about the service you received. It's wonderful to hear that the team member was able to assist you and provide a positive experience. We value your feedback and are glad you were satisfied with the alternative option. Kind regards, Lorna

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Review of Cotton Traders


Rated 4 out of 5 stars

Kept informed all the way

Kept informed all the way, I already have one of the shirts so now I have 3 different colours.

27 June 2024

Reply from Cotton Traders

Thank you for taking the time to leave a review. We appreciate you taking the time to share your experience. We're glad you were kept informed throughout the process and that you're enjoying your new shirts.

Review of MattressNextDay