Ben Senior

On 25th June I cancelled my fiber internet by phone, it is bad enough that they force you to call them to cancel, that already should be illegal. They said it couldn't be cancelled immediately, and scheduled it for 9th July. I returned the router to a locker in a store nearby. Then today 2nd July, I got an email saying that the cancellation was cancelled and I can continue to "enjoy their services". The only problem is I never approved that. They did it automatically. I can't believe things like this can still happen, they should be investigated. Now they are making me call them again to cancel. Wish me luck.

Worked flawlessly, for €25 I was able to have a video call with a doctor in Spain (within 20 minutes!) who was able to provide the prescription I needed. It's a lifesaver when you're travelling and saves you trying to find a local clinic, make an appointment, wait around for hours, worry about language difficulties etc etc. Just with I'd known about it sooner!

Update 23rd January 2025
After months of waiting they finally sent someone to inspect the damage, which they should have done 5 months earlier, and then offered me an amount that doesn't cover the damage and refuse to share the expert's report even after a request from my solicitor which they ignored. They have treated me very badly. I am forced to proceed with legal action sadly.

Update 28th August 2024
They have stopped responding to my emails. It has been over 4 months and my floor is still damaged from the water and they don't send anyone to fix it. I will be filing a denuncia soon about this.

Original Review:
I have a water leak in my apartment. The urgent number didn't answer after trying at least 3 times and the call automatically hangs up after 2 minutes. After a couple of hours they responded by email to say that they would send someone in 2 hrs but no one showed up until the next day, leaving me without water for 20hrs. When I asked if they could reimburse a night in a hotel they said that an expert needs to determine if the apartment is uninhabitable and usually that would be if there was a fire. Don't expect to rely on them in an emergency. What's worse is they already sent someone to fix it last week and he made a huge mess and damaged the floor unnecessarily and didn't fix the leak properly since it started again. The company they have hired to fix the leak and do the repairs have bad reviews and I have told them but it seems there's nothing I can do about this, they just ignore questions that they don't want to answer.

The apartment was very comfortable, clean and modern. The location was perfect for exploring the city and not difficult to reach from the metro. The bed was comfy and the shower was great, one of the best, with no shortage of hot water and good pressure.

They claim the test is free, leading you to believe you'll get your IQ score at the end for free, but there is no way to get it without paying $5.99 so as far as I'm concerned it's a scam, don't waste your time.

Don't use them. I booked a covid test in a test centre that I had to cancel. The website FAQs says you need to email or phone. I tried both. No email response and via phone they said it has to be done on the website when you login. There is NO way to cancel this way, only to reschedule. This is a very obvious scam to stop people cancelling their appointments. After reading comments on Facebook and Twitter I'll be amazed if I ever see my 70 euro again. I encourage everyone affected by this company to complain to the relevant authorities. Thanks for your generic reply indicating that you don't really care about this issue.. my name isn't Terry

I placed an order for over 2000 euro on their website for 3 items on 3rd November. I had received no information or update about my order but the money had been taken from my account. I emailed their clients@elcorteingles address twice and got no response. I rang them today which took about 6 or 7 tries because their all their operators were busy. I was transferred a few times because they didn't have someone who could speak English. Finally all they could tell me was sorry but the items aren't in stock and they will need to check with their warehouse. So over a month later I am no closer to having any item I ordered and had I not called them they no doubt would have just kept my money. Furious that I waited all that time for nothing thinking that maybe my order would arrive soon. This is the second order they've messed up, I've learnt my lesson, never ordering from this company!