On 25th June I cancelled my fiber internet by phone, it is bad enough that they force you to call them to cancel, that already should be illegal. They said it couldn't be cancelled immediately, and scheduled it for 9th July. I returned the router to a locker in a store nearby. Then today 2nd July, I got an email saying that the cancellation was cancelled and I can continue to "enjoy their services". The only problem is I never approved that. They did it automatically. I can't believe things like this can still happen, they should be investigated. Now they are making me call them again to cancel. Wish me luck.