Stephanie

Hi Stephanie,

Thank you so much for your kind review! We’re delighted to hear that you’re happy with both the quality and our service. We truly appreciate your support and look forward to welcoming you back!

Kind regards,
Natascha from Identiketter 🌸

Dear Stephanie,

Thank you for taking the time to leave us a review; we truly appreciate it.

We sincerely apologize that you have received items that were damaged during transport. We cannot immediately see that you have been in contact with our customer service, but if you could send us a picture of the damaged items, we will ensure a replacement is arranged immediately.

We take great care to package all orders securely, but unfortunately, errors can occur when we send out a large number of parcels daily.

Regarding the delivery time, we can see that a delivery time of 5–15 business days was indicated for some of the items you ordered. This is because the items were out of stock at our warehouse and had to be sourced from our supplier first.

We apologize if this was not communicated clearly enough.

We wish you a wonderful day 😊

/

Kære Stephanie

Tak fordi du har brugt tid på at lave en anmeldelse af os, det sætter vi pris på.

Vi beklager naturligvis, at du har modtaget varer, der er blevet beskadiget under transporten. Vi kan ikke umiddelbart se, at du har været i kontakt med vores kundeservice, men hvis du vil sende os et billede af de beskadigede varer, vil vi straks sørge for en erstatning.

Vi gør os stor umage med at pakke alle ordrer forsvarligt, men desværre kan fejl opstå, når vi dagligt sender et stort antal pakker afsted.

Med hensyn til leveringstiden kan vi se, at der er oplyst en leveringstid på 5-15 hverdage på nogle af de varer, du har bestilt. Dette skyldes, at vi desværre havde udsolgt på vores lager og først skulle have varerne hjem fra vores leverandør. Vi beklager, hvis dette ikke har fremstået tydeligt nok.

Vi ønsker dig en rigtig god dag 😊

Hi Stephanie

Thank you for reaching out to us.

The chosen ParcelShop was full.

We have forwarded your parcel to another ParcelShop, so you can still receive your parcel within the expected delivery time.

Have a great day.

Best regards
Oliver

Hej Stephanie
Ked af at høre at kvaliteten ikke levede op til dine forventninger - skriv endelig til
webshop@angulus.dk hvis der er noget vi kan hjælpe med :-)
Bedste hilsner
Rikke/TEAM ANGULUS

Hi Stephanie!

Glad to hear our musical maestros were there to guide you through your decision-making process!🎶
Our team's dedication to expertise and friendliness hits all the right chords, both online and over the phone. Your musical journey matters, and we're always here to harmonize and offer our best advice. If you need more musical insights, just give us a shout!🎸

Your Thomann Team.

Hi Stephanie,

Thanks for reaching out! :)

Im very sorry that we were unable to deliver your package with same-day delivery. When we are not able to scan your package, it is usually because we did not receive the package from the webshop - which unfortunately means that we cannot deliver the package.

You are very welcome to contact us at support@burd.dk, if you have further questions.

Have a great weekend :)
Best regards, Nikolaj

Dear Stephanie,

Thank you for your review and that you had the time to talk with me.

I am so sorry about this experience of yours with your delayed delivery today. I understand that your time is precious, and I really apologizes the inconveniences that you have had with your order today.

I assure you, that we have made a transaction of your cancelled order today and have of course send you a mail as promised.

If you should have any questions or needs to talk again about your experience, you are always more than welcome to contact us at +45 7033 7233 or kontakt@nemlig.com.

I wish you a lovely Sunday, nonetheless.

Kind regards,
Sandra

Hello Stephanie

Thanks for your review.

I´m sorry to hear about the incident and that your parcel has not been delivered the correct placed on the address.

Hope we can give you a better experience the next time.

Have a good day.

Best Regards
Liva / Bring Denmark

Hello Stephanie,
I am very sorry.

I would very much like to investigate the matter further, but based on your profile information here on TrustPilot, it is unfortunately not possible for me to look you up in the system, which is why I hope you will help me.

Please send your information to Support@burd.dk ATT. Sabrina, or in your response here on TrustPilot.

We wish you a very good day from here on out. :-)
Sincerely, Sabrina, Head of Customer Service

Hey Stephanie,

I'm really glad we were able to sort out the issue for you, and it's awesome to hear that you're enjoying our product!

Thanks a ton for taking the time to leave us such a great review. We really appreciate it!

Best regards,
Sebastian,
Littleroom

Hi Stephanie,

Thank you for your review. We are sorry to hear that you had technical problems with the gallery wall tool. Sadly I can not find any contact information attached to your review. If you have emailed us, we will answer your email as soon as we can, due to the volume of emails we receive it may take longer to get a response.

Regards,
Desenio

Hej Stephanie,

Mange tak for din anmeldelse af os her på Trustpilot.

Det er bare dejligt at høre, at du har fået en god service ved os. 😊
✨🛌✨

Du ønskes et fortsat dejlig dag fra hele Team Nordic Dream ☀️

Med venlig hilsen
Lykke, sengerådgiver
Nordic Dream

Mail: hej@nordicdream.dk
Tlf: 71969622

Hi Stephanie

I’m sorry you didn’t receive your parcel as expected.

I'm glad that you managed to find your parcel anyway.

I have forwarded your message to the department in charge, and they will make sure to follow up with the driver.

I’m sorry for the inconvenience.

Regards
Christian