Beware. I don't this is anything other than a web shop front. No acknowledgement nor response to emails or calls.Unfortunately I paid by debit card but thankfully for relatively small sum. I am hopeful my bank will recover. Do not order anything from here
If your grumpy and unhelpful delivery driver hates his job so much he should get another one. It’s not my role in the transaction process to stay in all day for your convenience.
10 December 2025
Unprompted review
Reply from DHL Express UK
Dear John Robertson,
Thank you for taking the time to leave a review.
I'm truly sorry that we've not met your expectations on this occasion, and even more so for the inconvenience caused. Please be assured, this isn't the customer experience we strive to provide, nor do we wish to repeat this issue.
I will be sure to raise this information with the relevant teams, so we can prevent these same issues taking place. Although for future reference, we do offer different delivery options if you didn't wish to wait in for the shipment, these options can be found online using our DHL Express (On Demand Delivery) tool.
Apologies again for the inconvenience caused. If the item hasn't yet been received, please email the tracking number to (reviews@dhl.com) and I will be more than happy to assist.
Bought the Heather Ale Belt as I wanted one in a nice vibrant tan colour to match a pair of boots and it’s spot on. Beautifully made from really good quality leather. Great service and going to get some more ordered.
The service was great as always. As is the quality and styling detail of the shirt itself. Sizing however is way off. I checked that the sizing is the same as my other shirts before ordering but in reality it’s significantly smaller. It barely fits over my shoulders and is about 4 inches away from fastening over my chest. To be fair you’re not alone amongst manufacturers in having sizing discrepancies these days but it’s really disappointing when it happens.
16 April 2025
Reply from &SONS
Thank you for your feedback. We’re pleased to hear that you were satisfied with the service, quality, and styling of the shirt. However, we understand your frustration with the sizing issue, and we sincerely appreciate you bringing this to our attention.
Sizing discrepancies can occasionally occur, and we’re constantly working to ensure that our measurements are accurate. We’ll review this matter to improve the consistency of our sizing in the future.
If you’d like further assistance with returns or exchanges, please don't hesitate to reach out.
Utterly appalling. In fact it's hard to think how they could be worse. I've flown in an out of here maybe 20 times over the years and pre-pandemic it was great. It's now a disaster. Avoid like the plague or you'll ruin your holiday.
Cheaper then anyone else price wise and excellent unprompted or requested personal service avoided a Xmas disaster with a potential missed delivery being prevented by quick thinking by the RX staff who made a phone call to get an alternative delivery address. First rate!