TicketSwap Rip-Off
I listed 2 tickets on TicketSwap for €50 each. When they sold I only got €85.50. The fee was meant to be 5% (€5). When I queried it (through their robot manned helpdesk) I was told that the buyer paid €100 but had their fee deducted from that price. So, basically it appears that I paid my fee and the buyers fee. I again queried this with their robots as I had specified that I wanted €50 for each ticket on the listing. I was told that my query would be passed on to someone to investigate, and that they would get back to me within 2 days. They didn’t, and I’ve asked for an update 3 times now without any response. A total rip-off. I would not use this facility again and would advise others to be very wary.
Reply from TicketSwap
Hi John,
Thank you for taking the time to share your experience. We're sorry to hear that you were left with this impression and that you did not receive a timely response to your questions.
The amount sellers receive is determined during the listing process and is shown before a listing is published. TicketSwap charges a 5% seller fee, while buyers pay a separate service fee. These fees are calculated independently, and sellers do not pay the buyer's service fee.
Unfortunately, we were unable to locate your case based on the information in your review. We previously asked for the details associated with your TicketSwap account, but we did not receive a response.
If you still need assistance, please reply with the requested account details. We'll be happy to review your case, verify the payout calculation, and explain exactly how the amount was determined.
We apologize for the delay and any confusion this has caused.
Kind regards,
Team TicketSwap