United Kingdom
Review of Drive On Holidays
The rental place is NOT in the airport, despite what might be indicated. It is a 10 mins shuttle bus away that comes every 20 mins. Once you get there, the queue is IMMENSE. Not a good start at all.
Hopefully the rest of the experience is better … but I won’t be booking through Booking.com again.
Review of Eurostar
Fist the starter went, then the cheese, then the desert and now one doesn’t even get salt and pepper!
Honestly, for £250 return, you’d expect at least a decent meal.
Review of GB Liners Limited
I chose GB Liners after having compared them extensively with 6 other removal companies as I was moving as a single woman between UK and France and I wanted to ensure the removal company would take good care of my belongings.
Sadly the experience was borderline traumatising. Not only did they loose some articles, they also damaged quite a few and the team onsite were rude and disagreable. They admited to much of this and partly reimbursed me for the damage and losses, but the worst part is that they irrevoacly damaged my one valuable armchair and then lied about how this might have happend in order not to refund me for the cost of having it recovered. A move is bad enough, especially between countries, even worse as a single woman, but to be treated this way and basically being told that I was the person lying after they had damaged so many of my belongings was truly shocking.
Reply from GB Liners Limited
We are always disappointed when we get a low review score and I'm sorry that Ms Ward rates us so badly. The delivery was to an 11th floor property in Paris and unfortunately the lift was so small that some goods had to be carried up the stairs by our staff. It is true to say we failed to deliver a picture initially but this was delivered later and so I don't think the allegation of "losing articles" is true. Similarly an allegation was made that we had damaged an armchair but we suggested the damage was consistent with the use of a knife by the client to remove our packing material, a view that was supported by the Ombudsman service.
Robert Bartup
Managing Director
Review of Boux Avenue Limited
Reply from Boux Avenue Limited
Hey Sam, Thank you for taking the time to leave us a review. We are really sorry to hear that your Boux Avenue set didn't fit as expected. Did you know that for online orders, we offer a hassle-free return and exchange service? You can generate your pre-paid returns label here: https://www.bouxavenue.com/returns/refunds-exchanges.html. If you need any assistance with the return process, our Customer Care team is ready to help: https://www.bouxavenue.com/customer-services. Have a lovely week! Ben 😊
Review of John Lewis
I ordered a large item from John Lewis that arrived severely damaged. I have sent over 4 emails, waited for 45 minutes before giving up to speak to someone and been on a half hour chat with someone else, but still to no avail and it's been three weeks!
Reply from John Lewis
Hi Sam, Sorry for the damage to your item. That’s unacceptable! I’ve let the team know about this and asked a Partner is in touch with you asap to help. ~ David
Review of oakfurnituresolutions.co.uk
I ordered a flat-packed wardrobe that arrived with several pieces missing or the wrong size. After several weeks of emailing and promises, only bits and pieces arrived, but never the full order. I am now left with a wardrobe that is only half built and they would not even come and take it away. Extremely disappointed and would not recommend to anyone.
Reply from oakfurnituresolutions.co.uk
Dear Sam,
Many thanks for your feedback and please accept my sincerest apologies for the problems you have experienced with your order.
I am sorry to see you received an incomplete order and had so many issues receiving the correct pieces to successfully assemble your wardrobe. This in unacceptable and we will be talking directly with our supplier regarding the problems you experienced, as all deliveries come directly from them and it is vital that this service is successful and efficient.
I can see that you have now received a refund and I hope the problem has now been resolved as far as it can be. I understand this is a disappointing conclusion and I can only apologise.
I can fully understand your frustration with the service you have received and the delay and can assure you these are not the service levels we aim to achieve, or indeed usually offer. Once again please accept my apologies,
Kind Regards,
Robin Hunt,
Managing Director.