Jeremy

I ordered a Milan Wingback bed with ottoman storage, it is lovely and am super happy with it

The footboard arrived with some damage to it. I emailed in and Sarah got back to me very quickly and a replacement showed up a few days later.

Top service from placing the order, delivery updates, product, and customer service. Thank u Pascal beds

Probably the worst customer service I have ever witnessed and I have wasted so much time with them trying to unblock my account which I can't get to pass the business verification forms. Customer for nearly 10 years. No one willing or able to help

Rob has been absolutely first class so far from our first call. I've had various accountants over the years and none have come any where close to the level of service from RJBS. I found them via trust pilot due to the good reviews and they are highly rated for a reason. Rob offers practical solutions to my questions and what feels to me like a complicated situation. If I could give ten stars I would. A big thank you to Rob and the team, will be recommending and hopefully working together for a long time.

So far so good!

The whole process has been so easy and efficient from the first phone call quote to delivery of vehicle. Thanks to Sophie & Scarlett who have been fantastic throughout. Van is beautiful. Delivery as promised, on time, and overall very quick from start to finish.

Will update at end of term / return of keys if need be!

Great service

Much better than any of the other places to get bits and pieces, very efficient click and collect.

So I bought a kitchen from Wickes, the product is good and I do like it, however the customer service has been awful. The saleswoman kept changing all the prices of the items, adding discounts then taking them away because the quote had expired, then adding stuff we didn't want. Also quite rude and pushy.

Anyway we chose them over Howdens because we preferred the cabinets. I was away when it was installed and heard lots of issues with wickes sending wrong parts

The main reason I'm upset is that they added quite a few items that were not needed to the value of just under £300, i have them boxed up ready to be returned. Emailed the saleswoman, no reply. Emailed customer service, no reply. Called multiple times, phone rings out, no answer. Finally got through to some one today who says he can't accept returns on kitchen items. Asked for manager, no manager around.

The after sales service was awful during install, diagrams were wrong, she wouldn't help my installer, nightmare to get hold of and rude to my girlfriend

She was very quick to take my money and always there for me up to the sale, then never there once i had paid and to offer support with the mistakes they made!

Wickes is a big company and yes there is a recent pandemic but there is no excuse for their shocking customer service. I will happily change this review if they resolve my issues.

I am awaiting a call back from a manager as promised by one of the hove kitchen team, will update this if and when I get one!

Update: i have had a call back and they have agreed to accept my unboxed, unused items. The guy was reasonable and decent which i appreciate

Mortgages - great experience so far

From the first meeting with an advisor a few years ago, the guy from Brighton branch John i think his name was, was very helpful and explained everything very well. I remember going to other advisors who were not up to this standard

Never had a problem, switching deals has been easy and a helpful advisor on the phone today, no holding for ages etc, explained options available. People are quick to moan but i have been impressed, thank you

I buy loads off amazon. It has not all been perfect, but for the number of buys it has mostly been a top service

I had a problem with a package go missing once and the customer service was decent and quick and rectified the problem quickly

The next day delivery has been a life saver at times for urgent items for my business. Will continue to use and recommend!

Really pleased with service thanks ebuyer

If you run a small business, avoid this company

The payment system itself works efficiently but this company have been a shambles, initially charging just double the amount that we agreed for the service and then further more numerous additional charges that they could not explain

I kicked up a fuss and they gave me a partial refund and supposedly sorted the problem for why we were being charged twice. I would have considered continuing to use their payment system as they granted a refund and promised the normal rate we initially agreed

Have not used account as it was blocked after i cancelled direct debits (understandably) but they then set up a new direct debit with our details and have since taken approximately £300 out of our account when we dont even have a working service as our account is still blocked. Not been able to use our account for months.

This has been an expensive mistake, not only the fees they take as and when they feel but also with our card system down for our customers

I've had 6 or 7 30 minute phone calls to customer service over the past few months too so a massive waste of time and last time it took about 12 minutes of hold to even get through to the first person, who then sends you on to the next. Avoid.

Robbed again by paymentsense - avoid!!!!

1. mis sold service

2. charged us double as set up two accounts with us

3. spent hours on the phone to customer service trying to sort these problems

4. charged us bills that were never part of the original deal, customer service agent could not even explain what they were

5. Cancelled our account and direct debits

6. Had a phone call from one of the team and offered a partial refund as they over charged us. accepted and granted this did happen

7. Took money out of our account no idea what for, been away so not sorted yet

8. Took more money out of the account, 2x payments and it turns out they have set up a direct debit after i cancelled them. We still dont even have an account with them!!! So what are they charging us for??

9. Had enough and going to the Ombudsman / Financial services authority

Every phone call is at least 30 mins on the phone to customer service and a waste of every ones time. Dont waste your own, avoid this company like the plague

AVOID THIS COMPANY

Mis-sold service by salesman, set up two accounts with our card details rather than the said one, so we were charged twice for that... then invoices and payments leaving our account for other add on services they never told us about, dodgy insurance fees etc...

2 x 30 minute conversations to customer services, promised refunds and never delivered..

Yet another call to customer services, no manager around and will get a "call back". Not the first time they have said this.

Very unhappy, save your time and go elsewhere

I have had the same experience I have just read from another customer. Previous review was removed.

Mis sold service, salesman opened two accounts in my name rather than the agreed 1 account. Lots of hidden charges not stated by salesman or even in the contract I read.

Now spoken to 3 people at customer services on 3 separate occasions, promised refunds and apologies on charges taken. Now 3 weeks later no refunds and more hidden charges have come out of account.

Avoid.

I will update when (if) they sort these problems out

Ordered a table 14th June, it is now 1st August and no table. They said they would deliver last week, stayed in waiting then got a text saying there's a problem and they will have to rearrange.

Not heard anything since. Contacted them on Facebook and email, initially got a reply on FB but they have not since replied


AVOID THIS COMPANY

Where's my table?

AVOID - This may be a scam judging by my experience and on other people's recent reviews

Quick to take your money, no answer from multiple emails and their phone number isn't even ringing.

I have been waiting 5 weeks with no update and no contact. I will be looking into how I can get my money back if they do not respond or deliver the table.

Dont usually do these reviews but the guys were great

Went in there late wednesday got some pro advice, good guys in there really helpful

Told my product would be delivered 2 days later as i came in late and it turned up the next day. Best price too will use again