Adrian Salter

Aaron arrived quickly, was cheery & confident, as well as competent. Assessed what was needed and explained the options. Managed the situation quickly and made sure I returned home safely. Would
thoroughly recommend him to anyone requiring assistance. 5*

Had downstairs bathroom fitted in 2015. The toilet seat was loose from installation - but battled on with it until became too problematic. various attempts at fixing ultimately ended up deconstructing the boxing in of soil stack to gain access to fixing screws. Gave up after getting myself wedged in between toilet pan and wall, even then couldn't get purchase on securing nut. So looked up make of toilet pan - Tavistock. Contacted their Technical Support managed to track down toilet type and the required replacement seat (which had top access to fixing screws). Ordered it and replaced with in 10 minutes. The Technical Support was particularly excellent. Took uncertainty out of ordering process.

Paris better than London? I take it you haven't been to Gare du Nord recently

Evening Standard
DYLAN JONES

Article about Eurostar terminal at Gare du Nord - accurate from my experience

Came to Wigan branch looking for a particular used car. Met Will Hilton Used Car Sales Executive, without pressure he streared us to the car that fitted our needs, even though this was different from the one we initially thought we wanted. He made the process of buying the car as stress free as possible. Pleased with car so far!

As described arrived when stated - all good

Good quality item, delivered quickly

Bought a Sebo Airbelt E1 Excel, after our Miele died, was very happy to begin with. Main unit fine - however, the turbo brush no longer sucking up dust etc. Cleaned rotary brush as best I could, to no benefit. Obviously something wrong within the brush box - but unlike Miele unable to gain access inside!!! Looked online, typically build up of hair etc around spindle. But built in obsolence meant to buy a replacement unit at £69 (cheapest price). Then found YouTube video explaining it was a usual fault and how to access and repair the problem without having to purchase another unit. Presenter also said that this sort of inaccessibility issue was untypical for Sebo. Anyway followed the video, hair indeed around interior spindle - obvious design fault - so at least should make turbo brush units accessible to rectify without having to resort to buying a new unit.

product as described arrived on time well packaged

Product & condition as described - price reasonable, delivery on time. Communication ie info update good. Would use again.

Website easy to navigate, print quality excellent, delivery very quick.
What's not to like!
Would definite;y use this service again

Tri suit exactly what I wanted. Fit appropriate to sizing guide. Arrived quickly. Now will be able to run round Llyn Padarn before entering the water!!!

Product arrived in reasonable time and packaged adequately.
However, on assembly one of the dowels to secure/lock arms of tripod was broken (too thin to undertake required function-should use alternative stronger material).
Of more importance one of the legs at the join of the vertical and horizontal pieces was actually split within substance of wood ie not exactly at glued joint but directly adjacent.
As this item was bought to dress a room for a house sale, did not have the time to return. So effected some repairs.
Overall pleasing appearance let down by poor materials and execution of construction.
Will not be buying from this company again.

Order dispatched really quickly, received next day-item exactly as described.
Would consider buying from Open Air in future.

Previously bought from Nature Shop without problems.
However, responded to an email advertising up to 80% off certain items.
Was initially pleased to see a pair of shoes that I had looked at before at 50% off and in drop down menu in my size.
I quickly snapped them up and keenly awaited their arrival.
This is where the problems started!
I was sent the wrong size, I flagged this up via support@natureshop to be told that I had ordered the wrong size. They sent me a screen grab that did not correspond to the confirmation email that had been sent-which by the way clearly demonstrated that I was telling the truth. I pointed this out and their response was that the shoes only came in full sizes and whether I wanted a smaller size? Er no! I want a pair that actually fitted and corresponded to my order. I went back to the original email which still showed a pair of these shoes in half sizes. They then said it must have been a mistake on the order confirmation, I don't think so as the confirmation email was exactly what I had contracted with them to deliver. This begins to verge on mis-representation and a "mission" failure i.e. not a"superb customer experience". As internet shopping requires an element of trust between buyer and seller I would suggest that people be extremely circumspect when using this company, since if there is a problem the policy appears to be "blame the customer"